30 Dec 1.Develop a diagram
Read Chapter 12 Case Study – Quality Management – Toyota on pgs. 313 – 314 in your textbook. Answer the questions at the end of the study.
Format for Case Study:
Title Page
Include the questions and answers
Reference Page (If needed include citations for every reference)
1.Develop a diagram that summarizes what Toyota has done in response to its recent quality recall problems. Focus on the changes by functional area (i.e. Management, Product Design, Quality, and Manufacturing).
2.Evaluate the statement in the case made by Toru Sakuragi that “ Toyota has been caught between a need to cut costs to overcome the strong yen and the need to improve quality to prevent recalls.” And that “They are now pursuing both strategies but they are essentially at odds with one another.” Is this a realistic strategy? Do you have suggestions for how the strategy might be improved?
3. Suggest improvements that you feel could be made to Toyota’s quality program. Also, what might Toyota do to improve its image to the consumer relative to quality?
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