31 Dec Question 3. 3. (TCO 3) List, describe,

PSYC305 Week 1 Discussion 1 & 2 Latest 2017 May
dq 1

Charismatic Leaders and Communication (graded)

Do you think communication is more important to leaders now than it was in Hitler’s and FDR’s time? Explain why you think so or why you disagree. Who is a more current charismatic leader that you know of, and how are they similar to Hitler or FDR in their communication style?

dq 2

Ohio State and Michigan Studies (graded)

Consider the findings from the Ohio State and Michigan studies: Good leadership requires effectiveness on two dimensions – initiating structure, commonly called task orientation, and showing consideration, commonly called employee orientation. Evaluate a leader you know using those two dimensions of good leadership. Describe how well that leader manages both those dimensions. What is the outcome of their strengths or weaknesses in those dimensions?

1. Describe a situation that would call for a more task oriented leader.
2. In what situations would a more employee oriented leader be more successful?

Which orientation do you reflect in your style of leadership? Why do you tend to lean toward that style?

PSYC305 Week 2 Discussion 1 & 2 Latest 2017 May

dq 1

Communication (graded)

It has been said that communication controls, motivates, provides release, and facilitates decision-making. What happens in an organization when communication is limited? How does downward and upward communication affect the functions mentioned above?

dq 2

Power – Its Use and Misuse (graded)

TS Eliot wrote, “Half of the harm that is done in this world is caused by people who have power and want to feel important. They do not mean to do harm… they are simply absorbed in the useless struggle to think well of themselves.” (Manning & Curtis , p. 167)

Please do Exercise 8-1, p. 169. What kind of power does your supervisor commonly use, and what has been the outcome of their behavior…on the employees, on the company?

PSYC305 Week 3 Discussion 1 & 2 Latest 2017 May

dq 1

Your Personality and Values (graded)

Values may be self-governing, but they do change with time. The link between personality, values, and work ethic is difficult to decipher. Your basic makeup is with you in every situation, especially in your organization. Have your values changed as you have matured, or have they stayed the same? Do you have different values than your parents or siblings? How do values affect the cohesiveness of the workplace?
dq 2

What’s Best for the Workers is Best for the Company? (graded)

A student who worked for Chipotle stated: “I love the Chipotle standard that what’s best for the people (employees) is best for the company and vice versa, so I always strive to do my best.” It sounds simple, but in reality, that is a difficult culture to enact. Why do you suppose that it isn’t common in most organizations? What is difficult about the implementation of such a policy? Does everyone have the same definition of “doing your best”? Will slackers perceive their best in a different light? Can you count on most managers to model the appropriate behavior? Who supervises the managers, and how are they held accountable, not only for product, but for cultural expectations?

PSYC305 Week 4 Discussion 1 & 2 Latest 2017 May

dq 1

Employee Needs (graded)

Please take a look at the bulleted needs described on page 286: survival, security, belonging, respect, and fulfillment. Then, describe how your organization meets those needs, and explain what they could do differently to better meet the fulfillment needs.

dq 2

Happy Employees – common, or scarce? (graded)

To kick off this discussion, remember what we were discussing this week about happy employees. Our lecture talked about making employees number one. How prevalent do you find this to be? Do you think it is common? Why or why not? Is it a lack of knowledge, ignorance, or arrogance? You would think that this concept was easy to understand. Do you think today’s managers and leaders forgot to read the handbook on effective employee management?

PSYC305 Week 5 Discussion 1 & 2 Latest 2017 May

dq 1

Manage Team Diversity and Avoid Groupthink (graded)

Our text discusses the conclusion of research: Diverse teams utilize diverse opinions and approaches and are generally more effective in their accomplishment of tasks. Yet, the text states “diversity appears to increase group conflict.”

In what ways does diversity make conflict into a positive result? How can the appreciation and encouragement of people to be themselves and share their thoughts result in cohesiveness and effectiveness?

What are some specific things you could do or say in any group to decrease the conflict inherent in diversity and increase the productivity inherent in many minds and styles working together?

How does dealing with diversity in teams help in avoiding groupthink? Think about the forces of groupthink and how they can be dealt with when diversity of opinions, ideas, strategies, is allowed to function in teams.

dq 2

Organizational Climate: Warm and Open, or Chilly with a Chance of Rain? (graded)

As stated in Chapter 5, organizational climate is the hallmark of integrated purpose, strong focus on the advancement of the individual, and respect for all members. Discuss any situations you have encountered in your vocational experiences where this cohesiveness was evident. How did you feel? How do you think this climate affected turnover?

If you have not experienced this type of corporation, what kinds of expectations would you have when you join it? How do you think the employees feel about their situation?

PSYC305 Week 6 Discussion 1 & 2 Latest 2017 May

dq 1

Successful Change Management (graded)

Since change in the workplace is constant, a good leader knows how to implement and lead effective change. A description on p. 418 and 419 explains how change affects top management, middle management, and frontline employees. Read this section, and consider a time when you experienced change in your organization.

Describe how people at those three levels in the organization initiated or responded to the change. Did top management help his or her middle managers prepare employees for and implement the change? Did management understand the “losses” experienced by employees? Were employees resistant to the change? How did management overcome that resistance?

dq 2

Stress and Burnout Prevention (graded)

What is burnout? Who gets burned-out?

Read the stories about Joe in “We Buried Joe Today” and the “A tragic story” about ambulance attendants on pages 432 and 433. Comment on the stories and similar ones you may have heard about.

PSYC305 Week 7 Discussion 1 & 2 Latest 2017 May

dq 1

Beneficial Conflict (graded)

Conflict can be beneficial to organizations, stimulating cohesiveness and creativity. Of course, it can have the opposite effect. Provide any examples of your experience with conflict. Read the article in the Webliography entitled:Fight for What’s Right: Ten Tips to Encourage Meaningful Conflict. Also, after reviewing the chapter, list the positiveresults that can come from organizational conflict.

dq 2

Cultural Sensitivity (graded)

Cultural sensitivity is crucial to local and global success. It is very difficult to be aware of and sensitive to issues and traditions we are ignorant about. How can we decrease our own ignorance? Can we be proactive about it, or do we just have to wait until someone alerts us that we are being insensitive?

PSYC305 Week 1 Individual Assignment Latest 2017 May
Individual Assignment 1 (due Week 1)
Individual assignment: McFarlane Case, p. 65 (Manning & Curtis): “Part One Video Case, Toying with Success: The McFarlane Companies”

After reading the case, answer “Questions for Discussion” 1 and 2, providing evidence for points you make.

Then, include a well thought-out and reflective 6 to 10-line personal conclusion.

Submit your assignment AS A MICROSOFT WORD DOCUMENT in the Week 1 Individual Assignment Dropbox. See the Syllabus section “Due Dates for Assignments & Exams” for due date information.

Rubric (professor has the discretion to award points as deemed reasonable):
Complete, well thought-out responses tapping into required content, arguments well presented, all parts responded to adequately, no significant errors – 40/40
Many points made, but some connection to content missing, one part not answered, not complete discussion- 34/40
Some points made, but some connection to content missing, incomplete and/or limited discussion – 26/40
Limited discussion, limited points – 18/40
Poor in every way – 5-10/40
For grammatical and spelling errors, student may lose additional points
PSYC305 Week 2 Team Assignment Latest 2017 May
Team Assignment 1 (to be started Week 1, completed and due Week 2)
Please read the document “Team Assignments Approach and Overview” located in Course Home for an overview of approach and requirements for Team Assignments, and the following detailed instructions for Team Assignment 1 to be started in Week 1, and completed in Week 2.

As you know, to develop leadership skills, hands-on in this course, you are being put in virtual teams of 4. With your team members, you will complete 4 team assignments, one in each of weeks 2, 3, 5, and 6. You will do this by each team member having the opportunity to be the Leader in at least one of the Team Assignments (while others take on other specific roles that week).

Objectives of Team Assignment 1
1. To become aware of your leadership qualities, where and how they were developed, areas that need development, and how you could start developing your leadership qualities; and

2. In order to work together virtually, you will share information with your team about how and when you are available for communication, and your leadership and course goals as stated in 1) above.

See the Syllabus section “Due Dates for Assignments & Exams” for due date information.

Tasks and Deliverables for Team Assignment 1
Instructions: Team Assignment 1 requires you to

1. Get started in Week 1 to

1. individually, analyze your leadership strengths, and areas to develop and improve, based on the personal Leadership development and Course goals document (LDCG) in Doc Sharing,

2. indicate your program, experience with online courses, day and time availability, contact information (phone, chat, e-mail address), and time zones, etc… using the Communication Preferences (CP) document in Doc Sharing, and

3. communicate and share the above information in LDCG and CP documents, with your team members, by posting in Team Discussions.

2. Continue in week 2 to

1. share the above information with each other,

2. as a team, using the above information, plan out team roles such as leader, motivator, communicator, facilitator, etc…, for all team members, for all 4 team assignment weeks 2, 3, 5 and 6, as suggested in Team Roles document in Doc Sharing, and

3. collate all team members’ Leadership Development and Course goals and Communication Preferences information with Team roles, in ONE Word document. You may create a table in Word, or an Excel worksheet to represent the information on Leadership and Course Goals (LDCG) summary and Communication Preferences (CP) summary, and submit with the Team Roles information, all in ONE Word document.

Team assignment deliverable must be submitted in three places- at the end of the Team discussions by Team Leader, in Doc Sharing by the leader, and in your own Week 2 Team Assignment Dropbox by each team member.

1. To ensure productivity by each member of your team, a Team Leader and Member Report (TLMR), available in Doc Sharing, will be completed by each member of the team and posted by each member in the Team discussions between Friday and Saturday midnight, and in their own Team Assignment drop box along with their Team assignment deliverable/ product by Sunday 11:59pm.

If the TLMR is not posted in Team discussions and own drop box by Sunday 11:59pm, up to 20% points may be deducted from the full points of the Team assignment.

PSYC305 Week 3 Individual Assignment Latest 2017 May
Individual Assignment 2
Take the Big 5 Personality Inventory on p. 387 in our book. Write a 400- to 600-word summary of your personality, as described by the Big 5 Inventory. Discuss the upsides and the downsides of the pattern of the five dimensions or traits of your personality. We know that three of the Big 5—conscientiousness, openness, and extroversion—are closely associated with leadership effectiveness. How do your scores reflect your readiness to become a leader? Include a reflection about how your personality shapes your behavior toward work, school, and teamwork.

Submit your assignment to the Dropbox, located at the top of this page. For instructions on how to use the Dropbox, read these step-by-step instructions.

See the Syllabus section “Due Dates for Assignments & Exams” for due date information.

PSYC305 Week 5 Individual Assignment Latest 2017 May

Individual Assignment 3
Read the case study “Part Five Video Case—Hot Topic: Employees with Passion” on p. 281 of your textbook and answer the ‘Questions for Discussion’ 1 and 2, providing evidence for points you make. For full points, ensure substantive responses to the questions. See rubric below for criteria for full points.

Submit your assignment to the Dropbox, located at the top of this page. For instructions on how to use the Dropbox, read these step-by-step instructions.

See the Syllabus section “Due Dates for Assignments & Exams” for due date information.

PSYC305 Week 5 Team Assignment Latest 2017 May

Team Assignment 3

Objectives of Team Assignment 3

to continue to work in your team with a new leader and members in other roles, all that were specified in Week 2 assignment, for Week 5, and

to participate fully in completing a PowerPoint based on research conducted by your team on the phenomenon of groupthink and at least 3 scenarios/examples in which groupthink has had significant negative consequence.

Tasks and Deliverables

Read the section on “Avoiding groupthink” in the Manning and Curtis book, pp. 256–258. With your team, investigate multiple examples of groupthink and present information about the phenomenon and at least 3 scenarios / examples (other than the Space Shuttle Challenger Disaster) in a PowerPoint presentation. Your presentation must cover examples/ scenarios in which groupthink has had a significant consequence.

PowerPoint advice: Every slide should have clear, readable text no smaller than 28 point font; remember to limit your use of full sentences. Each slide should also have some kind of visual to enhance the communication of that content. Using APA guidelines cite your sources, including in-text citations. The professional team product includes an introduction, multiple content slides, and a conclusion, as well as a reference slide. Better products usually have about 15 to 20 slides (four or five from each student). You may need more for more complex products. More detailed guidelines on presentation techniques is provided in a document “PowerPoint dos and don’ts” in Doc sharing.

Submit your team assignment deliverable/product to the team discussion, Doc Sharing for all to see, and to the Team Assignment Dropbox located at the top of this page. The presentation is posted in the team discussions so that you can all work on it, and the team leader or designee should post a final copy in Doc Sharing so other teams can see it. Each participating team member should post the same final copy in his or her own Week 5 Team Assignment Dropbox so that it can be graded.

Remember to post the TLMR (Team Leader and Member Report) in Team discussions, and in your own Dropbox along with the deliverable/ product (PowerPoint).

In-class students must be ready to present your product to the class at the beginning of next week’s class.

Submit your assignment to the Dropbox, located at the top of this page. For instructions on how to use the Dropbox, read these step-by-step instructions.

See the Syllabus section “Due Dates for Assignments & Exams” for due date information.

PSYC305 Week 6 Team Assignment Latest 2017 May

Team Assignment 4

Objectives of Team Assignment 4

1) to continue to work in your team with a new leader and members in other roles, as specified in week 2 assignment, for week 6, and

2) to participate fully in completing a PowerPoint on an enlightened organization, as described on p. 87- 91 in Manning and Curtis, by assessing its organizational climate and highlighting characteristics of loyalty, consideration for others, motivation, communication, and leadership in that organization.

Tasks and Deliverables

Each team: Find an organization that has an enlightened organizational culture, as described on p. 87- 91 in our Manning-Curtis book. Research their culture and climate via the Web or other resources, and create a PowerPoint presentation, based on the Organizational Climate assessment and highlighting the characteristics of loyalty, consideration for others, motivation, communication, and leadership in that organization. Some examples for you to consider include: SAS, Google, Nugget Markets, and World Famous Pike Place Fish Market. There are many others, so have fun exploring the world of exceptional organizations and their enlightened culture.

PowerPoint advice. Every slide should have clear, readable text no smaller than 28 point font; remember to limit your use of full sentences. Each slide should also have some kind of visual to enhance the communication of that content. Using APA guidelines cite your sources, including in-text citations. The professional team product includes an introduction, multiple content slides, and a conclusion, as well as a reference slide. Better products usually have about 15 to 20 slides (four or five from each student). You may need more for more complex products. More detailed guidelines on presentation techniques is provided in a document “PowerPoint dos and don’ts” in Doc sharing.

Submit your team assignment deliverable/product to the team discussion, Doc Sharing for all to see, and to the Team Assignment Dropbox located at the top of this page. The presentation is posted in the team discussions so that you can all work on it, and the team leader or designee should post a final copy in Doc Sharing so other teams can see it. Each participating team member should post the same final copy in his or her own Week 6 Team Assignment Dropbox so that it can be graded.

Remember to post the TLMR (Team Leader and Member Report) in Team discussions, and in your own Dropbox along with the deliverable/ product (PowerPoint).

In-class students must be ready to present your product to the class at the beginning of next week’s class.

Submit your assignment to the Dropbox, located at the top of this page. For instructions on how to use the Dropbox, read these step-by-step instructions.

See the Syllabus section “Due Dates for Assignments & Exams” for due date information.

PSYC305 Week 7 Individual Assignment Latest 2017 May
Individual Assignment: Interview Report

Cross-Cultural Realities at Work (individual interview report)

In this individual assignment, you are required to interview someone who is different from you (see criteria below) so that you may learn from the interviewee and be able to adequately reflect on the questions for analysis as given below. Please make yourself aware of questions for interview and for analysis before conducting the interview.

This interview is designed for students who are learning about diversity.

Preparation

Find someone who meets all three criteria:

at least 7 years older or younger than you are;

doing work that you may not imagine yourself doing; and

culturally distinctly different from you.

Conducting the Interview

Your goal is to get the person talking. Listen for what is said, what is implied, and what is not said. Try not to insert your opinions and experience. Use the sample interview questions as below; please feel free to add your own.

Start the interview by explaining who you are and why you are interviewing him or her. Thank the person sincerely for giving you his or her time and thoughts. Be sensitive throughout the interview regarding whether the person wants to continue.

Sample Interview Questions

Start with questions that are easy and comfortable to answer.

What kind of work do you do?

How long have you been doing it?

Can you describe a typical workday?

Then move to questions that require more thought and rapport with the interviewer.

Why did you end up doing this work? What kind of person often does this sort of work? (And would you consider yourself typical?)

What do you like about this work?

What is difficult about this work?

How do [customers, others in the company, etc.] treat you? What do they think about the job you do? [Adapt this question to fit your particular interview—try to get at how the person thinks he or she is treated based on his or her work.]

How does being a [fill in the blank with a salient cultural category: man, older person, African-American, 20-something, etc.] play into the work you do?

Has this work changed the way you think about yourself and about the world?

What are some cultural values that are important to you? [It can be family, work, or interpersonal.] Do you think these are similar to or different from mainstream American culture? Please explain your ideas.

What do you like best about American culture? What do you like least? [Even if the person is American, he or she will have an opinion about this question that gives you some insight about how he or she views things from his or her perspective.]

Thank him or her again.

Analysis of Your Interview and Writing Your Report

Think about your interview, the person, and his or her work. Please consider these questions as you write your report for this assignment. Make sure to present a well thought response based on your interview and these questions.

First, state who the interviewee is and how does he or she meet the three criteria (all three should be met).

What aspects of this person’s work determine or indicate his or her status relative to others?

What are some of the connections between this person’s work experience and gender, race, age, and/or ethnicity, etc.?

What kinds of attitudes, values, and behaviors does this person’s work culture encourage?

What attitudes and values held by this person are similar to your own, and which are different?

From this interview, what can give us insight into communicating across cultures or across work cultures?

Submit your assignment to the Dropbox, located at the top of this page. For instructions on how to use the Dropbox, read these step-by-step instructions.

See the Syllabus section “Due Dates for Assignments & Exams” for due date information.

Rubric (professor has the discretion to award points as deemed reasonable)

Complete, well thought-out responses to the questions posed for analysis of interview, arguments and support well-presented, no significant errors. All criteria met for choice of interviewee – 40/40

Good, but only one question or part is not reflective, substantive, complete, or clear enough. All criteria met for choice of interviewee – 34/40

Quite good, but a few questions or parts are not reflective, substantive, complete, or clear OR a criteria for choice of interviewee is not met- 26/40

Limited responses, criteria not met, but interview and analysis are conducted adequately– 18/40

Poor in every way – 5-10/40

For grammatical and spelling errors, student may lose additional points.

PSYC305 Week 4 Mid Term Latest 2017 May

Question 1. Question :

(TCO 2) Almost always listed as important for leadership success is/are ____.

Basic intelligence

Clear and strong values

High level of personal energy

All of the above

Training

Question 2. Question :

(TCO 2) Transformational leaders use _____ and _____ to raise the performance of followers.

Optimism and charm

Knowledge and skill

Preparation and perseverance

Energy and motion

Education and practice

Question 3. Question :

(TCO 2) Concern for others requires _____ and ____, and the result is ____, which is the foundation of ____.

Experience and fortitude; learning; survival

Patience and listening; trust; loyalty

Discussion and contemplation; education; expression

Time and place; emotion; community

None of the above

Question 4. Question :

(TCO 2) Even if the spirit is willing, _____ and _____ are needed to fulfill the tasks of leadership. The leader needs ____.

Strength and stamina; vitality

Money and machines; planning

Manpower and methods; organization

Order and materials; control

None of the above

Question 5. Question :

(TCO 2) Successful leaders today function more as _____ and ____, and less as ______ and ____.

Facilitators and teachers; enforcers and disciplinarians

Experts and performers; coaches and guides

Goal-directed and bottom-line oriented; considerate and supportive

Tellers and doers; askers and helpers

None of the above

Question 6. Question :

(TCO 2) Different kinds of intelligence include all of the following except:

Verbal/linguistic

Logical/mathematical

Visual/spatial

Bodily/kinesthetic

Memory/recall

Question 7. Question :

(TCO 2) _____ advocated a _____ style of leadership and _____ advocated a _____ style of leadership.

Jefferson; directive; Eisenhower; non-directive

Machiavelli; directive; Lao-Tzu; non-directive

Eisenhower; directive; Patton; non-directive

Lao-Tzu; directive; Elizabeth I; non-directive

Patton; directive; Jefferson; non-directive

Question 8. Question :

(TCO 2) _____ describes how difficult the leader’s job can be: “Since no important decision ever pleases everyone in an organization, the leader must also absorb the displeasure, and sometimes the severe hostility, of those who would have taken a different course.”

Peter Drucker

Margaret Wheatley

Chris Argyris

Douglas McGregor

Ken Blanchard

Question 9. Question :

(TCO 2) In the passage, “He Made Me Feel Important,” Vince Lombardi influenced his players because of his:

Physical size

Charismatic personality

Native intelligence

Personal insecurity

Job knowledge

Question 10. Question :

(TCO 2) An important factor in determining leadership effectiveness is _____ based on preferred styles of leading and following.

The number used

Income and geography

Size and distance

Leader-follower compatibility

All of the above

Question 11. Question :

(TCO 5) The _____ reports U.S. companies are experiencing _____ results using quality improvement efforts to improve business performance.

“Wall Street Journal”; negative

“Business Roundtable”; mixed

Harvard Business School; positive

Government Accountability Office; positive

None of the above

1. Question :

(TCO 2) All of the following are important qualities of leadership except:

Ability

Stability

Persistence

Charisma

Seniority

Question 2. Question :

(TCO 2) Todd McFarlane’s leadership success could be traced to:

Business location and financial management

Willingness to take a risk and focus on what he could control

Start up capital and delegation skills

Question 3. Question :

(TCO 3) A leader’s use of _____ and _____ is effective only for a short period of time.

Psychological size and overbearance

Experience and skill

Patience and understanding

Knowledge and ability

None of the above

Question 4. Question :

(TCO 3) A _____ report identifies signs of the need for employee participation including ____, ____, ____.

Rand Corporation; turnover, grievances, and strikes

Harvard; waste, absenteeism, and lack of interest

BNA; communication breakdown, lack of teamwork, and high cost

Brookings Institution; lack of trust, low pride, and poor quality

MIT; lack of loyalty, inefficiency, and poor service

Question 5. Question :

(TCO 5) Total Quality Management (TQM) is a cooperative form of _____ that energizes employees and tears down walls.

Empowerment

Participative leadership

Both a and b

None of the above

Question 6. Question :

(TCO 3) Robert Greenleaf describes servant leadership as:

Aggressive leadership

An excuse for manipulation

The relationship between an all-knowing leader and dependent followers

A calling to serve

None of the above

Question 7. Question :

(TCO 3) Through _____ and ____, the older community passes on ethics to young people.

Modeling and socialization

Command and control

Self-study and self-leadership

Rules and regulations

Preaching and teaching

Question 8. Question :

(TCO 5) The self-fulfilled person possesses all of the following except:

Intimacy

Goal-directedness

Accurate perception of reality

No need for privacy

Question 9. Question :

(TCO 5) Survival needs that motivate behavior include all of the following except:

Sleep

Exercise

Shelter

Respect

Food

Question 10. Question :

(TCO 5) The highest need possible is:

Social

Self-fulfillment

Self-esteem

Security

Question 11. Question :

(TCO 3) The participative leadership process involves:

A luxury of time and attention few leaders can afford

Involving people, leading to understanding, leading to commitment

The style of a weak and ineffectual leader

Giving over power and ultimate responsibility to front-line people

None of the above

1. Question :

(TCO 5) Characteristics of the self-fulfilled person include:

Accurate perception of reality

Intimacy

Personal autonomy

Goal directedness

All of the above

Question 2. Question :

(TCO 5) The _____ motivational level is closely related to the nature of the work and depends on aspects of the job itself for satisfaction.

First

Second

Third

Fourth

Question 3. Question :

(TCO 1) Daniel Goleman explains that although _____ are important for effective leadership, _____ is essential.

Practical skills; theory

Books and school; experience

People skills; job knowledge

Trust and respect; training

Technical skills; emotional intelligence

Question 4. Question :

(TCO 5) A satisfied need ____.

Leads to lethargy

Is a motivator

Is not a motivator

Increases energy

None of the above

Question 5. Question :

(TCO 5) Proven policies and techniques that have positive effects on employee morale include all of the following except:

Introduce a group bonus plan

Increase the amount and types of group interaction

Assign whole tasks, including preparatory and finishing work

Eliminate rewards based on job classification

Reduce the number of hierarchical levels

Allow workers to determine their own work methods

Question 6. Question :

(TCO 5) If more than _______ percent of your job is painful, there is a morale problem.

Five

10

15

20

Question 7. Question :

(TCO 5) All of the following are included in Robert Cole’s principles that empower people except:

Trust in people

Invest in people

Recognize accomplishments

View individual work as more important than the collective effort

Question 8. Question :

(TCO 5) Unempowered is to empowered as:

Leader decides policy; people ignore policy

Roles and responsibilities defined by leader; roles and responsibilities conflicting and unclear

Check with leaders on all decisions; check with those affected on decisions

Work together to determine a standard; not concerned with standards

Leader writes performance plan; there is no performance plan

Question 9. Question :

(TCO 5) (1) Define and (2) discuss the five sources and types of power (10 points). (3) Using these sources of power, illustrate clearly how a boss (or a teacher) has used their power over you in the past that either went well or did not (10 points).

Question 10. Question :

(TCO 1,4)

(1) Describe the power and influence the use of effective words has in motivation and leadership. Please use specific examples from your personal experience.

(2) Describe the role of a participative leader who works with employees and does NOT impose solutions.

PSYC305 Final Exam Latest 2017 May
Multiple Choice

Question 1.1. (TCO 3) Ethics is derived from the _____ word ethos, referring to a person’s inner character and fundamental orientation toward life. (Points : 5)

Hebrew

Roman

Greek

English

French

Question 2.2. (TCO 3) The effective leader holds _____ as a central value and foundation for all other values. (Points : 5)

Power

Custom

Success

Truth

None of the above

Question 3.3. (TCO 3) The following are six values of caring leaders in every field and level of responsibility: (Points : 5)

Excellence, excitement, support, efficiency, effectiveness, ease

Determination, diligence, dogma, deliberation, dependability, delegation

Honesty, consideration, responsibility, persistence, excellence, commitment

Power, position, perseverance, perception, patience, people

None of the above

Question 4.4. (TCO 7) The time perspective of the individualist is ____. (Points : 5)

The present

The future

The near future

The past

Question 5.5. (TCO 4) Characteristics of a high performance team include: (Points : 5)

A clear, elevating goal

Competent team members

A collaborative climate

Principled leadership

All of the above

Question 6.6. (TCO 4) A leader can create a high performance team by: (Points : 5)

Showing enthusiasm for the work of the group

Making timely decisions based on group goals

Keeping people informed about progress

Putting others first and self last

All of the above

Question 7.7. (TCO 4) Research shows that success is enhanced if an organization understands and effectively manages which of the following team processes? (Points : 5)

Buy in

Accountability

Learning

Infrastructure

All of the above

Question 8.8. (TCO 8) _____ involves reconciling underlying differences so that issues are resolved to the mutual benefit of all parties. (Points : 5)

Domination

Accommodation

Compromise

Collaboration

All of the above

Question 9.9. (TCO 9) A recent survey shows that _____ of the North American companies surveyed engaged in 11 or more change initiatives within a five-year period. (Points : 5)

42 percent

11 percent

88 percent

97 percent

Page 2

Multiple Choice

Question 1.1. (TCO 7) All but one of the following are steps that help close communication gaps caused by personality differences. (Points : 5)

Be tolerant

Be quiet

Talk it out

Give a little

Question 2.2. (TCO 3) Religious ethics are based on a _____ understanding of the world. (Points : 5)

Secular

Theistic

Scientific

Phenomenological

Empirical

Question 3.3. (TCO 4) Group member roles that reduce group success are: (Points : 5)

Ego tripper, negative artist

Above it all, aggressor

Jokester, avoider

All of the above

None of the above

Question 4.4. (TCO 8) Dealing effectively with diversity means: (Points : 5)

Behaving in a way that creates trust and respect among people and gains benefits from their differences

Learning everything about other cultures in an effort to give special treatment to minority groups

Changing your way of thinking to be more like coworkers from different cultural backgrounds

All of the above

Question 5.5. (TCO 9) Types of leadership training interventions include: (Points : 5)

One-on one coaching

Formal education

On-the job learning

All of the above

None of the above

Question 6.6. (TCO 9) The seven rules to guide leaders in implementing change include: (Points : 5)

Have a good reason for making a change; personalize change.

Implement change thoughtfully; put a respected person in charge of coordinating change.

Tell the truth.

Wait patiently for results; acknowledge and reward people.

All of the above

Question 7.7. (TCO 9) _____ focus and energize people, _____ reinforces and encourages people, _____ is needed to correct and modify behavior. (Points : 5)

Activities; practice; teamwork

Studies; repetition; analysis

Goals; recognition; feedback

Projects; measurement; planning

None of the above

Question 8.8. (TCO 6) _____ is a careful search for excellence, which involves taking the absolute best as a standard and trying to surpass it. (Points : 5)

Top grading

Bottom lining

Pin pointing

Bench marking

None of the above

Question 9.9. (TCO 6) One minute praising has four characteristics, including: (Points : 5)

Be immediate

Be specific

Be sincere

Encourage the individual

All of the above

Question 10.10. (TCO 6) Performance reviews should include which three steps? (Points : 5)

Preparation, implementation, follow-up

Job design, wage administration, evaluation

Individual report, group report, organizational report

Thinking, doing, discussion

Content, process, application

Question 11.11. (TCO 10) Effective performance of any job requires: (Points : 5)

Leadership and luck

Intelligence and dexterity

Setting objectives and measuring results

None of the above

Page 3

Essay and Short Answer

Question 1. 1. (TCO 4) This question has three parts:

(I) Identify the four stages of group development as originally theorized by Tuckman.

(II) For each stage, describe the group characteristics, major issue, and member behavior.

(III) Provide an example of a group you have been in, and show how the group went through the stages. Describe behaviors or issues that helped move your team from one stage to the next. (Points : 30)

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Question 2. 2. (TCO 2) (I). Describe each of the following leadership styles: directive, participative, and free rein. (II) Explain which one is best, or, if no one style is best, describe what the style of leadership depends on. (Points : 30)

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Question 3. 3. (TCO 3) List, describe, and provide an example to illustrate each of the four bases of PERSONAL power. (Points : 20)

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Question 4. 4. (TCO 8) (I) Describe burnout. In your own words, describe the formula for burnout. Finally, discuss what leaders can do to prevent burnout in the workplace. (Points : 20)

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