01 Jan A. Open expression of conflicts

Part 1 of 1 – 100.0/ 100.0 Points

Question 1 of 20

5.0/ 5.0 Points

Which of the following is a cultural variable in the communication process?

A. Location

B. Attitude

C. Technology

D. Communication medium

Question 2 of 20

5.0/ 5.0 Points

In which of the following countries do people typically begin the concessions and agreement stage of negotiation with what they are prepared to accept rather than take extreme positions?

A. China

B. Sweden

C. Russia

D. U.S.

Question 3 of 20

5.0/ 5.0 Points

Larry is a top-level manager at Smart-Tech, an American semiconductor firm. Larry is involved in the negotiation procedures between Smart-Tech and a Saudi Arabian financial group. Larry arrives in Saudi Arabia hoping to quickly conclude the business deal. However, to his surprise the Arabs show no great interest in coming to a decision, despite several rounds of discussion. This type of behavior from the Saudi Arabian financial group is most likely attributed towards its __________ culture.

A. high-context

B. monotheistic

C. monochronic

D. low-contact

Question 4 of 20

5.0/ 5.0 Points

Which of the following is the primary cause of noise in the communication process?

A. A lack of cultural empathy

B. Ineffective listening skills

C. The technology used in the medium of communication

D. The difference between two individuals’ life space

Question 5 of 20

5.0/ 5.0 Points

During a business meeting in the United States, a relaxed posture is acceptable, but in Europe or Asia such body language would most likely be interpreted as:

A. personal space invasion.

B. rudeness.

C. curiosity.

D. reluctance.

Question 6 of 20

5.0/ 5.0 Points

Which of the following is a part of the rational decision-making process?

A. Background check on individuals involved in decision-making

B. Gathering and analyzing relevant data

C. Comparison of competitor products

D. Marketing the respective products or services

Question 7 of 20

5.0/ 5.0 Points

__________ is the process of translating the received symbols into the interpreted message.

A. Decoding

B. Transmitting

C. Encoding

D. Fragmenting

Question 8 of 20

5.0/ 5.0 Points

Which of the following is true about Japanese negotiators?

A. Personal benefit is the ultimate aim of the Japanese negotiators.

B. Japanese negotiators are often impulsive and make decisions spontaneously.

C. Japanese negotiators are outwardly expressive and take conflicts personally.

D. Japanese negotiators are calm and patient, and accustomed to long, detailed negotiating sessions.

Question 9 of 20

5.0/ 5.0 Points

Which of the following is a true statement regarding kinesic behavior?

A. Facial expressions have the same meaning across cultures.

B. Minor variations in body language are insignificant.

C. Hand gestures are universally interpreted.

D. The meaning of body movements varies by culture.

Question 10 of 20

5.0/ 5.0 Points

Which of the following tips is most likely to lead to effective intercultural communication?

A. Avoid being culturally sensitive over the Internet, as it might result in discrimination.

B. It is always better to use long and descriptive sentences.

C. Messages need to be encoded carefully.

D. Communication processes should be made quicker by removing feedback systems.

Question 11 of 20

5.0/ 5.0 Points

When encoding a message during cross-cultural communication, it is most effective for senders to:

A. use idioms and expressions.

B. make gestures.

C. rely on personal interpretations.

D. speak slowly and loudly in their native language.

Question 12 of 20

5.0/ 5.0 Points

Japanese negotiators tend to:

A. lack emotional sensitivity.

B. be argumentative.

C. hide emotions.

D. lack commitment to their employers.

Question 13 of 20

5.0/ 5.0 Points

Which of the following types of decision making is generally used in China, Germany, Turkey, and India?

A. Participative

B. Autocratic

C. Totalitarian

D. Theocratic

Question 14 of 20

5.0/ 5.0 Points

One of the primary purposes of relationship building during the negotiation process is to:

A. build mutual trust.

B. create formal contracts.

C. exchange task-related information.

D. avoid direct confrontations.

Question 15 of 20

5.0/ 5.0 Points

In an interview, a British journalist asked a German athlete, “Are you a typical German?” When asked to clarify, the journalist explained that a typical German loved machines, worked hard, and was dependable. This is an example of:

A. cultural noise.

B. discrimination.

C. kinesic behavior.

D. stereotyping.

Question 16 of 20

5.0/ 5.0 Points

What forms the basis for the enforcement of most business contracts in Mexico and China?

A. Legal systems

B. Scientific research

C. Personal commitments to individuals

D. International regulations

Question 17 of 20

5.0/ 5.0 Points

Larry is a top-level manager at Smart-Tech, an American semiconductor

firm. Larry is involved in the negotiation procedures between Smart-Tech

and a Saudi Arabian financial group. Larry has recently arrived in Saudi

Arabia for the purpose of negotiating the final terms of the contract.

Which of the following statements undermines the argument that Larry

should adhere to a strict agenda when negotiating with the Arabs?

A. Both Saudi Arabia and the U.S. are low-contact cultures.

B. Both Saudi Arabia and the U.S. are high-contact cultures.

C. Saudi Arabia is a polychronic culture.

D. Saudi Arabia is a monochronic culture.

Question 18 of 20

5.0/ 5.0 Points

Jerry, representing a U.S firm, is sent to Saudi Arabia to negotiate his company’s contracts. Which of the following should Jerry keep in mind when negotiating with the Arabs?

A. Business should be conducted personally and not via telephone or email.

B. Arabs value time, and deadlines are to be kept at all costs.

C. Be explicit and express doubts wherever the subject’s feasibility comes into question.

D. Get to the point when presenting and negotiating.

Question 19 of 20

5.0/ 5.0 Points

Interaction posture is best defined as the:

A. tendency to contradict the beliefs of others.

B. understanding and modeling of local proxemics.

C. ability to respond to others in a nonjudgmental way.

D. capacity to be flexible to promote group communication.

Question 20 of 20

5.0/ 5.0 Points

Which of the following is a typical characteristic of a Japanese work group?

A. Open expression of conflicts

B. Decision making based on a patient, long-term perspective

C. Lack of cooperation

D. Lack of mutual confidence