01 Jan Identify each of the three

1. Question :

To successfully bring about shifts in associates’ and managers’ behaviors during organizational change, leaders must:

maintain high levels of efficiency to counterbalance expenses for change.

call attention to successes and failures in attempts at change.

encourage anecdotal record keeping to measure results of change.

provide clear procedural instructions to avoid mistakes.

provide resources and training for change.

Question 2. Question :

The path-goal leadership theory implies that leaders might need to:

treat individuals all the same within the same organization

treat individuals differently within the same organization

motivate all individuals

influence all individuals

transform all individuals

Question 3. Question :

Individuals in positive moods:

neglect the details of decision situations.

consider a broader range of ideas.

are less conservative.

may lead to more creativity.

all of the above.

Question 4. Question :

Values most commonly associated with organization development are:

empowerment and cooperation.

growth and competition.

charity and resourcefulness.

hard work and loyalty.

fairness and mutual benefit.

Question 5. Question :

Strategy plays a(n) __________ role in organizational structure.

simple

important

diversified

weak

none of the above

Question 6. Question :

All of us have _________ surrounding our bodies.

private space

personal space

documented space

calculated space

direct space

Question 7. Question :

Diversity has the best effects when the team’s tasks require:

innovation.

creativity.

Both A and B.

perceptual ability.

none of the above.

Question 8. Question :

Which of the following is a cause of conflict?

communication factors

structural factors

cognitive factors

individual characteristics

All of the above are causes

Question 9. Question :

Which of the following is an element of structure that addresses integration?

slack resources

self-contained tasks

information technology

lateral relations

All of the above are correct

Question 10. Question :

_______ bring values to an organization.

Individuals

Competitors

Cooperators

Individualists

none of the above

Question 11. Question :

_______ occurs when both parties give in to some degree on an issue or set of issues.

Cooperation

Competition

Interdependency

Compromise

Internalizing

Question 12. Question :

Which of the following is not a source of external pressure for change?

life-force changes

changes in societal values

growing international interdependency

shifting political dynamics

government regulation

Question 13. Question :

Explain the difference between transactional leadership and transformational leadership.

Question 14. Question :

Identify each of the three phases in the change process as defined by Lewin, and provide an example of an activity related to each stage.

Question 15. Question :

Define personal, substantive, and procedural conflict. Describe a situation from work or school where you experienced either 1) the negative effects of unresolved personal or procedural conflict, or 2) the positive effect of substantive conflict.

Question 16. Question :

Identify the four types of skills focused on by team building training. Describe how training in each of these skills might help improve team performance on a class or work project. Identify at least one skill you currently have, and one skill you would like to improve upon.