06 Jan 1.3.3 The horizontal processes

DOC650 Technology and Business Process Improvement

Module 5 Case

IT SYSTEMS THEORIES – DRAFT DBA PROJECT

Assignment Overview

Note: You must complete the SLP before doing the Case Assignment.

The student will develop a possible (mock/draft) Section 1 Introduction of a doctoral study that should align with your intended DSP topic using the outline provided below.

This Case Assignment focuses on using the knowledge gained in prior modules. Students may re-utilize any writings submitted before and the associated references/citations to address the areas below.

Case Assignment

Using an appropriate cover sheet, create a doctoral study Section 1 that addresses the following:

1.1 Introduction. Overview of the project – The impetus for the study.

1.2 The problem. A discussion on the organization or organizational elements that will be studied. Leadership, Management, Operations, some or all. What do they do, what is their purpose? What type of generic and specific processes do they execute in accordance with the material learned? What type of tools do they use in accordance with the material learned? A discussion of why there is a “perceived challenge/problem” in the organization (i.e., do we know there is a problem to be fixed or are we searching for one or more?). A discussion on the vision or desired end state after problem resolution – what will be more effective or efficient?

1.3 Areas to be analyzed. A discussion on which facets will be analyzed to include some or all of the following, which come from the Cases/SLP of this class:

1.3.1 The Organizational Structure, since processes and organizational structure are always intertwined. What type of structure is it? Provide a graphic of the org structure. Are there any indications of areas that need to be assessed in advance of inquiring through interviews or surveys?

1.3.2 The vertical processes within an org structure (Management). Provide a simple work flow of the situational awareness and decision-making processes. Are there any indications of areas that need to be assessed in advance of inquiring through interviews or surveys?

1.3.3 The horizontal processes within org structure (Product or Service Accomplishment). Describe the process in accordance with Case readings. Provide a simple work flow of the horizontal processes. Are there any indications of areas that need to be assessed in advance of inquiring through interviews or surveys?

1.3.4 The way processes are learned. Are there formal or informal learning methods for each process? What are they? Are they optional, are they mandatory, for some or for all? Are there any indications of areas that need to be assessed in advance of inquiring through interviews or surveys?

1.3.5 The IT systems (i.e., Enterprise Systems that support vertical or horizontal processes; decision making or product/service accomplishment). What are the tools that enable vertical (situational awareness or decision making) or horizontal process (service or product) accomplishment? Are there any indications of areas that need to be assessed in advance of inquiring through interviews or surveys?

The above would lead to the methodology section (i.e., what data for each of the above will be gathered, how will the data be gathered, from whom will it be gathered, how will it be analyzed?).