08 Jan George assumes that

Pregunta 1

A prejudice is a generalization about a person or a group of persons based on certain characteristics or traits.

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Pregunta 2

Four Seasons Hotels is an example of a manufacturing organization.

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Pregunta 3

Workforce diversity is mostly occurring in the United States, rather than in other countries around the world.

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Pregunta 4

Knowledge workers include scientists, engineers, product designers, and video game developers.

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Pregunta 5

More and more firms are moving back to domestic markets to control costs, especially to reduce labor costs.

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Pregunta 6

Board independence is an issue when a board of directors includes members from related or partner firms.

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Pregunta 7

In Mexico, people prefer to be in a situation in which authority is not emphasized and lines of authority are overlooked or deemphasized.

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Pregunta 8

Diversity training and diversity education need to communicate that bias is not a part of being human.

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Pregunta 9

The culture of the United States has a more long-term orientation than that of Japan or Germany.

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Pregunta 10

Workforce diversity refers to the important similarities and differences among the employees of the organization.

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Pregunta 11

Some of the growth of international business can be attributed to communication and transportation advances.

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Pregunta 12

Regardless of differences in religion, language, or politics, countries that are located near each other tend to have similar societal cultures.

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Pregunta 13

Differences in age, gender, ethnicity, and physical ability are all considered to be components of diversity.

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Pregunta 14

Rapid change in business relationships, organizational structures, and financial systems has made it easier to keep accurate track of a company’s financial position.

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Pregunta 15

It is not realistic to claim or to pursue an “I’m totally unbiased” stance with regard to diversity.

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Pregunta 16

An employee in a collectivistic culture would be much more concerned about her work than about her relationships with others.

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Pregunta 17

Valuing diversity means appreciating the varying ideas and perspectives that are provided by a heterogeneous workforce.

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Pregunta 18

The most effective service organizations produce intangible outcomes for their customers.

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Pregunta 19

Businesses have found that they can be more competitive if they can greatly decrease cycle times.

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Pregunta 20

The non-Hispanic Whites segment of the workforce is expected to decrease as a proportion of the workforce in the next decade.

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Pregunta 21

A knowledge worker’s career path may run parallel to a management career path. The benefit of this path for the worker is

A. more frequent training in management tasks.

B.

compensation that is equivalent to that available to management.

C. the chance to take on substantial management responsibilities.

D. freedom from specialized technical work.

Pregunta 22

__________ diversity exists within a group when there are differences in a certain type or category, including group members’ expertise, knowledge, or functional background.

a. Ethnocentrism

b. Variety

c. Disparity

d. Seperation

e. Token

Pregunta 23

Car makers design and produce new model cars much more quickly now than they did in the past. This is an example of

a. valued diversity

b. increased employee morale.

c. effective leadership.

d. decreased cycle time.

e. low-cost production.

Pregunta 24

In the past, Karson Photography Studios directly hired and managed its own custodial staff. Now, Karson contracts this work to a cleaning company. This is an example of

a. insourcing.

b. corporate governance.

c. offshoring.

d. outsourcing.

e. nearshoring.

Pregunta 25

Which of the following terms refers to the degree of inequality that exists and that is accepted among people with and without power?

a. Privilege difference

b. Strength differential

c. Span of control

d. Masculinity

e. Power distance

Pregunta 26

The belief that one’s culture is superior to all others is called

a. bigotry.

b. stereotyping.

c. ethnocentrism

d. perceived threat of loss.

e. the “like me” bias

Pregunta 27

The dimension of uncertainty avoidance is the extent to which

a. acquisition of money and things is emphasized.

b. men maintain a glass ceiling

c. workers focus on the future.

d. workers prefer unambiguous situations

e. women are allowed to work in society.

Pregunta 28

Psychological contracts create __________ promises and obligations between employees and the employer.

a. explicit

b. unethical

c. ethical

d. absolute

e.

implicit

Pregunta 29

Which of the following is a component of deep-level diversity?

a. Age

b. Goals

c. Physical abilities

d. Gender

e. Ethnicity

Pregunta 30

AMD makes computer chips that are installed in various computers. AMD is an example of a(n)

a. manufacturing organization

b.

service organization.

c. hybrid organization

d. information technology firm.

e. biotechnology firm.

Pregunta 31

What level of the corporate ladder is least diverse?

a. Lower management

b. Middle management

c. Lowest level

d. top management (e.g., CEO)

e. Assembly line workers

Pregunta 32

Masculinity

a. is the extent to which workers prefer clear situations

b. is the extent to which workers focus on the future.

c. enhances organizational effectiveness.

d. emphasizes assertiveness.

e. gives employees a sense of autonomy.

Pregunta 33

The ethnic and cultural mix of the U.S. workforce is

a. constant

b. decreasing

c. becoming more homogenous

d. changing

e.

small compared to other nations.

Pregunta 34

__________ diversity refers to differences in the concentration of valuable social assets or resources such as rank, pay, decision-making authority, and status.

a. disparity

b. Ethnocentrism

c. token

d. separation

e. variety

Pregunta 35

Examples of organizational functions to outsource include all of the following EXCEPT the organization’s

a. facility maintenance program

b. payroll function

c. corporate governance program

d. human resource training program

e. food service facility

Pregunta 36

Which of the following statements regarding cross-cultural differences and similarities is nottrue?

a. A manager behaves differently in different cultural settings.

b.

There are profound cultural differences between Southern California and Texas.

c. Japanese and U.S. workers are likely to have different attitudes toward work.

d.

Culture is a set of values that is often taken for granted.

e. Cultures and national boundaries always coincide.

Pregunta 37

All of the following are considered cultural dimensions EXCEPT

a. open-mindedness

b. power distance

c. uncertainty avoidance.

d. masculinity.

e. individualism/collectivism

Pregunta 38

Which of the following workforce groups will increase the LEAST in size between 2006 and 2016?

a. 65 to 74 year olds

b. 25 to 54 year olds

c. Total, 16 years and older

d. 75 years and older

e. 55 to 64 year olds

Pregunta 39

Not paying attention to diversity can be costly to organizations in all of the following ways EXCEPT that it can

a. lower productivity

b. block minority involvement in decision making.

c. decrease turnover.

d. increase lawsuits.

e. increase tensions among workers

Pregunta 40

Which of the following best reflects low individualism?

a. Valuing harmony more highly than honesty

b. Believing that people are incapable of making decisions on their own

c. Valuing personal achievement above the achievement of the group

d. Wanting to stand out from the crowd

e. Valuing personal freedom above all else

Pregunta 41

Match each cultural dimension with the scenario that most clearly illustrates it.

a.

High power distance

b.

High individualism

c.

High masculinity

d.

High uncertainty avoidance

e.

High collectivism

Sierra is vital to her team’s success, but in the grand scheme of things, her main goal is to get promoted and she could care less what happens to her team after that

Respuesta 1

Paul might not agree with all of the decisions his boss makes, but Paul would never go behind his boss’s back or “over his head” in an attempt to get something done

Respuesta 2

It is very important to Chiharu that she fit in with her workgroup.

Respuesta 3

Svea feels much more comfortable with her job when all of her duties are explicitly laid out and there are unambiguous rules defining what she can and cannot do.

Respuesta 4

Francisco is more interested in accruing wealth and material possessions than in fostering meaningful relationships in his personal or professional life.

Respuesta 5

Pregunta 42

Match each barrier to inclusion with the scenario that most clearly illustrates it.

a.

Ethnocentrism

b.

Stereotyping

c.

The “like me” bias

d.

Prejudice

e.

Perceived threat of loss

Jayanti, a computer engineer, is Indian. Her coworkers represent a wide swath of cultures and nationalities, but she has befriended only other Indians

Respuesta 1

Having traveled the world and experienced many different cultures first-hand, François believes that his native country of France is objectively superior to all others.

Respuesta 2

George assumes that anyone with a Russian name is very good at chess.

Respuesta 3

Susan has nothing against black people, but she thinks they’re less intelligent on average than white people are.

Respuesta 4

Donald has nothing against Mexicans, but he thinks he’d make more money if there weren’t so many of them willing to do his job for cheap.

Respuesta 5