13 Jan – Expected implementation

Case Study

Purpose: To examine and understand OD diagnosis and intervention, including

data collection methods

key organizational and individual change problems, challenges, opportunities

interpersonal, structural, technological, and behavioral approaches and strategies.

Course Outcomes:

Identify and diagnose organizational problems and opportunities in order to improve performance.

Research and identify appropriate interventions, strategies for implementation, and methods for evaluation to resolve organizational problems and take advantage of opportunities

Introduction to Case Study Assignments

The case method is not only the most relevant and practical way to learn managerial skills, it’s exciting and fun….Cases will help you sharpen your analytical skills, since you must produce quantitative and qualitative evidence to support your recommendations….You will learn from rigorous discussion and controversy….The rewards for these responsibilities are a series of highly exciting, practically oriented educational experiences that bring out a wide range of topics and viewpoints.

John S. Hammond, Learning by the Case Method, Harvard Business School.

Case studies present an invaluable tool to learn about and hone knowledge, skills, and abilities necessary for successful organization development. Specifically, this assignment will focus on two key OD steps—first, diagnostics, and second, intervention and evaluation—requiring a theoretical and practical understanding of organization change as required in the text and outside resources.

Read and follow all the Instructions carefully. Keep in mind the paper must clearly demonstrate your ability to apply what you have learned about OD diagnostics, intervention and evaluation in this course to the date. Demonstrate critical thinking. Use American Psychological Association (APA) format for in-text citations and the bibliography.

Instructions

1) Review the assignment purpose and the Research and Writing Grading Rubric.

2) Read carefully the Case Study “Leading Change at Saint Theresa Hospital.”

3) Review the meaning and purpose of OD intervention and the evaluation process to underscore your understanding.

4) Identify three key issues/problems and challenges—including causes—facing Saint Theresa Hospital. Analyze and assess the case following the steps outlined in the diagnostic process below.

Three-step Diagnostic Process:

Identify at least two data collection tools/methods you would use to best gather information necessary to analyze the case. These can be interviews, surveys, focus groups, quantitative data, direct observation, and so forth. What are the advantages and potential disadvantages of each chosen type of information-gathering method used in this particular case?

Based on the diagnostic tools/methods you selected, what key OD findings— problems, challenges, and opportunities- were identified? You must define at least three key findings.

Next, group challenges, opportunities, and problems according to the most appropriate diagnostic model (e.g., research OD systems approach, Four Frames Model, Six-Box Diagnostic Model, differentiation-and-integration, sociotechnical-systems, and force-field analysis). Outside research on diagnostic models will be particularly important to supplement and fill in the gaps.

5) Identify specific, appropriate interventions and evaluation approaches for each category of the issues/problems you have identified in the Case Study “Leading Change at Saint Theresa Hospital”. You are expected to go beyond what is presented in the required readings by researching outside sources for information about the intervention strategies and evaluation processes you select. Be specific about the

a. target and content of the intervention (i.e., problem to be addressed);

b. challenges you will face implementing the intervention;

c. method of evaluation in each intervention, including the performance criteria you will use to do the evaluation (i.e., what you would specifically measure); for example, turnover rates, job knowledge tests, absenteeism, production standards, or customer complaints.

6) Identify and integrate at least six OD concepts, methods, strategies, or practices in your analysis. Use bold font to highlight the concepts, methods, strategies, or practices. Demonstrate through context and/or endnotes your understanding of the terms definitions.

7) Seek and draw from data, information, and ideas from at least four required course readings and at least four credible, authoritative, relevant outside for a total of at least eight references. Your references should show a mix of scholarly and applied/practical sources, largely drawn from UMUC’s Information Library System (ILS), and including classic writings. Cite the required readings and outside research sources within the paper’s body using APA in-text formatting. Include a bibliography with complete source information at the end of the paper. You are expected to paraphrase, using quotes only when the source’s verbatim statements uniquely enhance meaning and understanding. Deductions will be taken when quotes are overused and found to be unnecessary.

In-text citation (note inclusion of page number):

See examples below and in Content/Course Resources/Using APA:

(Casey, 2002, p.50).

Reference citation:

Casey, C. (2002). Critical analysis of organizations: Theory, practice, revitalization. London: Sage.

8) Determine what significant learning and understanding you gained from your research and analysis. To do this, identify and evaluate at least three lessons learned from your organization change analysis. Describe why these lessons learned are valuable, and explain how you envision applying them to your job or career.

9) Use the headings and subheadings below. Under each heading or subheading present the appropriate facts and ideas to describe, make assertions, and explain and support those assertions. This means using expository writing style with full sentences and paragraphs to create the paper’s content. Use examples and cite support sources as outlined above. Review instructions above to ensure all requirements for each section are met.

A. Title page [your name, the course name, assignment, the name of the case study, the date, and instructor’s name]

B. Brief description of OD Diagnosis and Intervention and evaluation

C. Data Collection Methods

Method 1

Advantages

Potential disadvantages

Method 2

Advantages

Potential disadvantages

Method 3 (optional but encouraged for outstanding papers)

Advantages

Potential disadvantages

D. Key OD findings (problems, challenges, opportunities, and issues)

Finding 1

Finding 2

Finding 3

Finding 4 (optional but encouraged for outstanding papers)

E. OD Diagnostic Models

Model 1: (name, brief description)

– finding/s for which strategy is appropriate and why

Model 2: (name, brief description)

– finding/s for which strategy is appropriate and why

Model 3: [name, brief description]

– finding/s for which strategy is appropriate and why

F. Appropriate Interventions

Intervention 1

– Problem/issue to be addressed

– Expected implementation challenges

– Intervention evaluation method

Intervention 2

– Problem/issue to be addressed

– Expected implementation challenges

– Intervention evaluation method

Intervention 3

– Problem/issue to be addressed

– Expected implementation challenges

– Intervention evaluation method

G. Significant learning

H. Bibliography

10) Use Microsoft Word for your text documents. Use the following title: _ [your last name] _Case Study Analysis_465. Try to be concise and keep your paper at four to five pages in length (plus cover page and bibliography), but rest assured that substance is more important than length.

11) Submit your paper in your assignment folder by the due date.