16 Jan Question 8 Total productive maintenance

BUS430 Operations Management

Quiz 1

Question 1 Which of the following is the correct sequence describing the evolution of operations management?

Question 2 A customer benefit package (CBP) includes

Question 3 Service organizations generally

Question 4 Which one of the following has the highest goods content?

Question 5 Which one of the following has the lowest goods content?

Question 6 From the pre- and post-service view of a value chain, goods and services design, contract negotiation and consulting services would be considered

Question 7 Outsourcing is

Question 8 Operational structure of the value chain deals with

Question 9 ____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.

Question 10 From the pre- and post-service view, transportation service, training service and consulting and technical services would be considered

BUS430 Operations Management

Quiz 2

Question 1 Of the four models of organizational performance, which two focus on the “big picture” of organizational performance rather than on operational-level framework?

Question 2 Which of the following is not a key dimension of service quality?

Question 3 At a basic level, quality should be measured in three areas. Which of the following is not one of those areas?

Question 4 Which of the following would be an example of an innovation and learning performance measure?

Question 5 Value chain measures would generally be less valuable to

Question 6 Families of goods or services having similar characteristics or methods of creation are called

Question 7 Requirements that are expected in a good or service are called

Question 8 Goods and service features that differentiate one customer benefit package from another are called

Question 9 With regard to the three types of attributes customers use in evaluating the quality of goods and services, a vacation would best be classified as high in

Question 10 With regard to the three types of customer attributes in evaluating the quality of goods and services, those associated with the features of a new laptop computer such as processor speed and hard disk capacity would best be classified as

BUS430 Operations Management

Quiz 3

Question 1 _______ involves computer control of a manufacturing process, such as determining tool movements and cutting speeds.

Question 2 Which of the following is not a major characteristic of a customer relationship management system (CRM)?

Question 3 ____ consist of two or more computer-controlled machines or robots linked by automated handling devices such as transfer machines, conveyors and transport systems.

Question 4 Which of the following enables engineers to design, analyze, test, simulate, and “manufacture” products before they physically exist?

Question 5 Enterprise Resource Planning Systems (ERP)

BUS430 Operations Management

Quiz 4

Question 1 The final step in using the House of Quality involves identifying those technical features that meet any of the following criteria except

Question 2 Regarding the first House of Quality, the interrelationship between any pair of technical features is found in

Question 3 The fundamental planning tool used to implement Quality Function Deployment is the

Question 4 Which of the following is not one of the six customer attributes that impact the design and configuration of a customer benefit package?

Question 5 Quality Function Deployment (QFD) starts with

Question 6 A process map (flowchart)

Question 7 Which of the following is least related to Value Stream Mapping?

Question 8 Which of the following is not a common process design improvement strategy?

Question 9 Which is the correct order of hierarchy?

Question 10 During which phase of a product’s life cycle does low unit cost become a top competitive priority?

BUS430 Operations Management

Quiz 5

Question 1 A(n) ____ seeks to balance capacity and demand, might use only a few large distribution centers, and minimize costs of routing products from factories to retail stores and customers.

Question 2 The Supply Chain Operations Reference (SCOR) Model function that entails procuring goods and services to meet planned or actual demand is called ____.

Question 3 A(n) ____ produces only what is needed at upstream stages in the supply chain in response to customer demand signals.

Question 4 Which one of the following is not directly related to a supply chain?

Question 5 The Supply Chain Operations Reference (SCOR) Model function that entails all order management activities from processing customer orders to routing shipments, managing goods at distribution centers and invoicing the customer is called ____.

Question 6 The typical layout of facilities in a hospital would be an example of a ____ layout.

Question 7 A ____ layout is an arrangement based on the sequence of operations that are performed during the manufacturing of a good or the delivery of a service.

Question 8 A ____ layout consists of a functional grouping of equipment or activities that do similar work.

Question 9 A ____ layout is an arrangement based on self-contained groups of equipment needed to produce a particular set of goods or services.

Question 10 Which type of layout is best for high volumes of demand with few if any setups/changeovers?

BUS430 Operations Management

Quiz 8

Question 1 Scheduling refers to specifying

Question 2 Triage by nurses in an emergency room would be an example of

Question 3 Staff scheduling needs all of the following except

Question 4 The time needed to process a given set of jobs is called

Question 5 The numerical difference between the completion time and the due date is called

BUS430 Operations Management

Quiz 9

Question 1 Machine down time and downgrading costs are examples of which type of quality cost?

Question 2 Six Sigma efforts have use all of the following concepts and methods except

Question 3 Cause-and-effect diagrams would help most in which phase of the DMAIC problem-solving approach?

Question 4 All of the following are components of the GAP model except

Question 5 In applying Six Sigma to services, the four key measures of performance include all of the following except

Question 6 Testing whether a computer boots up the first time is an example of

Question 7 If no special causes affect the output of a process, we say that the process is ____; when special causes are present, the process is said to be ____.

Question 8 Which of the following is most closely related to Statistical Process Control (SPC)?

Question 9 Common cause variation is

Question 10 Quality at the source means that quality is controlled by

BUS430 Operations Management

Quiz 10

Question 1In which stage in the project life cycle would critical path calculations be performed?

Question 2 Which step in the project management process would involve developing alternative plans in anticipation of problems that might arise?

Question 3 Which of the following is not a stage in the project life cycle?

Question 4 Which of the following is not an assumption of the critical path method?

Question 5 Which step in the project management process would involve determining time estimates for activities?

Question 6 In the 5Ss, items identified as unnecessary and thus removed from a workplace would be included with which S?

Question 7 Total Production Maintenance (TPM)

Question 8 Total productive maintenance (TPM) seeks to do all of the following except ____.

Question 9 Quick setup or changeover of tooling and fixtures is associated with ____.

Question 10 Which of the following is not one of the 5Ss?