17 Jan Question 24 Customer satisfaction

BUS375 Project Management

Quiz 4

Question 1 Networks are mutually beneficial alliances that are generally governed by the law of

Question 2 The second ring in the network of relationships for project managers includes all of the following EXCEPT

Question 3 The key to exercising influence is

Question 4 In terms of commonly traded organizational currencies, providing friendship, giving emotional backing, and listening to others’ concerns and issues are examples of ________-related currencies.

Question 5 Project success or failure often is reliant upon the contributions of all of the following groups of stakeholders EXCEPT

Question 6 In terms of commonly traded organizational currencies, sharing personnel, undertaking unwanted tasks, and providing technical knowledge are examples of ________-related currencies.

Question 7 Which of the following groups of stakeholders place constraints on project work such as requiring permits to be secured, that work is built to code, or that safety standards are met?

Question 8 The closest relationships in a project network of relationships are between the project manager and

Question 9 Stakeholders such as human resources, information systems, purchasing agents, and maintenance are typically classified as

Question 10 When managing stakeholders, a project manager should

Question 11 During which stage of team development do close relationships develop and the group demonstrates cohesiveness?

Question 12 When project managers reduce the intensity of the conflict by smoothing over differences or interjecting humor when dysfunctional conflict arises, they are attempting to ________ the conflict.

Question 13 Sam is the coach of a high school soccer team and has noticed that some close relationships have formed as well as feelings of camaraderie and shared responsibilities for the team’s success. Which stage of development is the team in?

Question 14 During the delivery phase of a project’s life cycle, the most significant source of conflict is

Question 15 All of the following have been found to be good for running effective project meetings EXCEPT

Question 16 Experience and research indicate that high-performance project teams are much more likely to develop under all the following conditions EXCEPT

Question 17 When reaching a decision during the group decision-making process, the project manager must build a consensus among the group and can do this by all of the following EXCEPT

Question 18 When project teams get too used to not having to go through normal approvals to get things done, this is called

Question 19 The project manager must quickly establish operational ground rules for how the team will work together. These include planning, tracking, managing change, and relationship decisions. Which of the following is an example of a planning decision?

Question 20 During which stage of team development do team members establish ground rules and try to find out what behaviors are acceptable and what performance expectations are?

Question 21 In regard to outsourcing, the MOST effective way to avoid problems with schedules and deadlines is to

Question 22 Outsourcing project work requires

Question 23 Outsourced projects are susceptible to conflicts since people are unaccustomed to working together. Which of the following is a primary control mechanism for dealing with and resolving problems?

Question 24 Customer satisfaction can be quantified by

Question 25 Which of the following is NOT a reason to have a BATNA?

Question 26 The following are ways a project manager can manage a customer’s expectations and perceptions EXCEPT

Question 27 Which of the following is suggested as the best target for a customer satisfaction ratio?

Question 28 Which of the following is part of the traditional approach to managing contracted relationships?

Question 29 Advantages to outsourced project work can include

Question 30 When you call your Internet provider to solve a technical problem and you end up talking to a technician in India or Romania, you have just experienced