20 Jan Setting objectives and

Question 1 Ethics is derived from the _____ word ethos, referring to a person’s inner character and fundamental orientation toward life.

Hebrew

Roman

Greek

English

French

Question 2 The effective leader holds _____ as a central value and foundation for all other values.

Power

Custom

Success

Truth

None of the above

Question 3 In dealing with moral dilemmas, organizations typically reflect one of three ethical climates:

Strong central leaders; democratic leadership; no leaders

Self-centered; other-centered; no-centered

Law of the jungle; agrarian society; free market economy

Profit-maximizing; trusteeship; quality of life management

None of these

Question 4 Committee projects, employee involvement teams, and group activities are preferred by _____ personality types.

Traditional

Participative

Universal

Individualistic

Question 5 Time tested practices for developing successful teams are:

Show enthusiasm, make timely decisions, practice innovation

Admit mistakes, be flexible, have persistence

Give credit to others, keep people informed, keep promises

Put others first and self last

All of the above

Question 6 Effective leaders understand that gaining the respect and loyalty of teammates depends on demonstrating:

Mistakes and uncertainties

Strict authority

Job knowledge and technical skill

Favoritism

Question 7 All of the following are important questions to ask during team building exercises, except:

Who are we to blame?

What should be our goals?

What is our purpose?

How should we work together to fulfill our potential?

Question 8 _____ involves reconciling underlying differences so that issues are resolved to the mutual benefit of all parties.

Domination

Accommodation

Compromise

Collaboration

All of the above

Question 9 A recent survey shows that _____ of the North American companies surveyed engaged in 11 or more change initiatives within a five-year period.

42 percent

11 percent

88 percent

97 percent

Question 10 The “Big 5” personality traits measured by McCrae and Costa are:

Responsibility, generosity, independence, peacefulness, stability

Openness to experience, conscientiousness, extroversion, agreeableness, neuroticism

None of the above

Question 11 The quality of _____ is possessed by all truly great leaders:

Looking before leaping

Doing the right thing for the right reason

Following-up on decisions

Considering alternative courses of action

Never telling a lie

Question 12 Fully functioning groups are characterized by:

Clear mission, informal atmosphere, lots of discussion

Active listening, trust/openness, disagreement is okay

Criticism is issue-oriented, never personal

Effective leadership, shared values

All of the above

Question 13 Ann Morrison identifies 10 practices considered to be important in dealing with diversity, including:

Top management’s personal involvement

Targeted recruitment

Diversity training groups

Work and family policies that support diversity

All of the above

Question 14 Types of leadership training interventions include:

One-on one coaching

Formal education

On-the job learning

All of the above

None of the above

Question 15 The seven rules to guide leaders in implementing change include:

Have a good reason for making a change; personalize change.

Implement change thoughtfully; put a respected person in charge of coordinating change.

Tell the truth.

Wait patiently for results; acknowledge and reward people.

All of the above

Question 16 One minute goal setting involves identifying _____ goals, and writing these on _____ sheet(s) of pages, _____ words or less.

6 to 10; 2; 500

3 to 5; 1; 250

1 to 3; 1; 500

10 to 15; 5; 1,000

None of the above

Question 17 _____ is a careful search for excellence, which involves taking the absolute best as a standard and trying to surpass it.

Top grading

Bottom lining

Pin pointing

Bench marking

None of the above

Question 18 One minute praising has four characteristics, including:

Be immediate

Be specific

Be sincere

Encourage the individual

All of the above

Question 19 The best performance reviews accomplish two results:

Increase complacency, decrease motivation

Increase turnover, decrease efficiency

Increase conflict, reduce teamwork

Solve job problems, develop employee competence

None of the above

Question 20 Effective performance of any job requires:

Leadership and luck

Intelligence and dexterity

Setting objectives and measuring results

None of the above

Question 21 (I). Describe four of the eight symptoms of groupthink, and (II) describe an example for each of the four symptoms you selected.

Question 22 (I). Describe each of the following leadership styles: directive, participative, and free rein. (II) Explain which one is best, or, if no one style is best, describe what the style of leadership depends on.

Question 23 List, describe, and provide an example to illustrate each of the four bases of PERSONAL power.

Question 24 I. Describe five ways to manage diversity effectively.

II. Rank order these strategies, and explain why you ranked them as you did, using examples to clarify your rankings.