25 Jan (TCO 2) I. Describe the following

Question 1

(TCO 3) Aristotle thought ethics should be based upon _____ and ____.

Education and application

Experience and pragmatism

Contemplation and sophistication

Truth and emotionality

Rationality and reason

Question 2

(TCO 3) The effective leader holds _____ as a central value and foundation for all other values.

Power

Custom

Success

Truth

None of the above

Question 3

(TCO 3) In dealing with moral dilemmas, organizations typically reflect one of three ethical climates:

Strong central leaders; democratic leadership; no leaders

Self-centered; other-centered; no-centered

Law of the jungle; agrarian society; free market economy

Profit-maximizing; trusteeship; quality of life management

None of these

Question 4

(TCO 7) Committee projects, employee involvement teams, and group activities are preferred by _____ personality types.

Traditional

Participative

Universal

Individualistic

Question 5

(TCO 4) Characteristics of a high performance team include:

A clear, elevating goal

Competent team members

A collaborative climate

Principled leadership

All of the above

Question 6

(TCO 4) A leader can create a high performance team by:

Showing enthusiasm for the work of the group

Making timely decisions based on group goals

Keeping people informed about progress

Putting others first and self last

All of the above

Question 7

(TCO 4) All of the following are important questions to ask during team building exercises, except:

Who are we to blame?

What should be our goals?

What is our purpose?

How should we work together to fulfill our potential?

Question 8

(TCO 8) Managing conflict involves different degrees of _____ and ____.

Time and space

Personal involvement and organizational involvement

Cooperativeness and assertiveness

Detail and context

None of the above

Question 9

(TCO 9) A recent survey shows that _____ of the North American companies surveyed engaged in 11 or more change initiatives within a five-year period.

42 percent

11 percent

88 percent

97 percent

Question 10

(TCO 7) The “Big 5” personality traits measured by McCrae and Costa are:

Responsibility, generosity, independence, peacefulness, stability

Openness to experience, conscientiousness, extroversion, agreeableness, neuroticism

None of the above

Question 11

(TCO 3) Through _____ and ____, the older community passes on ethics to young people.

Modeling and socialization

Command and control

Self-study and self-leadership

Rules and regulations

Preaching and teaching

Question 12

(TCO 4) Positive group member roles include:

Encourager, clarifier, harmonizer

Idea generator, ignition key, standard setter

Detail specialist

All of the above

None of the above

Question 13

(TCO 8) Dealing effectively with diversity means:

Behaving in a way that creates trust and respect among people and gains benefits from their differences

Learning everything about other cultures in an effort to give special treatment to minority groups

Changing your way of thinking to be more like coworkers from different cultural backgrounds

All of the above

Question 14

(TCO 9) Principles to follow in developing others include:

Have a respectful attitude

Build self-esteem

Use coaching versus judging

Practice to build proficiency

All of the above

Question 15

(TCO 9) The “Attitude in Response to Change Curve” describes the following phases in sequence of occurrence:

Exploration, denial, resistance, responsibility, commitment

Resistance, exploration, attitude trough, responsibility, commitment

Denial, resistance, attitude trough, exploration, responsibility, commitment

Resistance, denial, exploration, attitude trough, responsibility, commitment

Question 16

(TCO 9) Setting performance objectives is important in four major areas, which includes _____, _____, _____, and _____.

quantity, quality, timeliness, cost

past, present, future, continuous

personal, social, organizational, societal

sales, production, finance, engineering

None of the above

Question 17

(TCO 6) Two important criteria for bench marking are _____ and ____.

Product quality, service quality

Location, time

Personal, organizational

Past, present

None of the above

Question 18

(TCO 6) The one minute reprimand has four characteristics, including:

Tied to salary

Tied to promotion

Tied to security

Tied to job assignment

None of the above

Question 19

(TCO 6) Performance reviews:

Keep communication lines open

Help motivate employees

Provide peace of mind to employer and employee

All of the above

Question 20

(TCO 10) Effective performance of any job requires:

Leadership and luck

Intelligence and dexterity

Setting objectives and measuring results

None of the above

Question 21

(TCO 4) (I). Describe four of the eight symptoms of groupthink, and (II) describe an example for each of the four symptoms you selected.

Question 22

(TCO 2) I. Describe the following leadership qualities: self-confidence, persistence, charisma, and integrity.

II. Use examples from our book to provide the details of how each quality enhances leadership effectiveness.

III. Explain what results from lack of each of these qualities in a leader.

Question 23

(TCO 3) Describe four ways that power and psychological size can be abused. For each abuse, describe a solution to the problem created by that abuse.

Question 24

(TCO 8) (I) Describe burnout. In your own words, describe the formula for burnout. Finally, discuss what leaders can do to prevent burnout in the workplace.