29 Jan MGT501 Management & Organizational Behavior
MGT501 Management & Organizational Behavior
Module 2 Discussion
DQ1 Conflict Management
What was the worst experience you ever had with conflict? What was so bad about it? What are some of the things that caused the conflict? Look at another student’s post and comment on how you, as an outsider, see the causes of their conflict. What are some suggestions you would have to mitigate or resolve their situation? When someone has responded to your post, be sure to go back and comment on if you think that the suggestions would have worked to resolve the conflict. Why or why not?
DQ2 Active Listening
Active listening is a technique that is frequently used in conflict situations to increase the effectiveness of communication. View the following video and short article that teach active listening skills.
MindToolsVideos. (2015, June 12). Improve your listening skills with active listening [Video file]. Retrieved from https://www.youtube.com/watch?v=t2z9mdX1j4A
Now try to practice active listening with a friend, a spouse, coworker—or even a stranger on the bus! (You can use a cheat sheet if you can’t remember all the steps.) Tell us about your experience. What were the circumstances of the conversation? Was it easy or hard? What gave you difficulty in putting the technique into practice? What was the other person’s reaction? Do you think the experiment was successful?
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