31 Jan Communication Conflict Analysis

Module 4 Assignment

Communication Conflict Analysis

For this graded assignment, you will be analyzing an interpersonal/interdisciplinary communication conflict you experienced during your career and providing a summary of the experience. As part of the assignment, you will be taking on the role of a bachelor’s-prepared nurse and discuss the leadership and management strategies and actions you would use to address the situation. Address all components found in the scoring rubric since this will be used to determine your grade for this assignment. This assignment accounts for 15% of your course grade. This assignment is limited to 4 – 6 pages (excluding the title page, abstract, and references) and must be in the form of a scholarly paper written in APA format.

Outcomes:

Module Outcomes:

By the end of this module, you will be able to:

Summarize a communication conflict experience;

Analyze barriers to effective communication;

Discuss leadership characteristics and styles that contribute to conflicts;

Evaluate management strategies that can be used to resolve conflict.

Course Outcomes:

The course outcomes addressed in this module are:

CO1: Compare differences in leadership and management styles, skills, and practice behaviors.

CO3: Apply effective communication strategies when leading and managing members of the health care team.

CO6 Incorporate leadership values, skills, and commitment to excellence into professional nursing practice.

Instructions

1) Identify an interdisciplinary/interpersonal communication conflict that you experienced during your career and provide a summary of the event that includes a description of the event, the members involved, and the immediate outcome or result.

2) Analyze and discuss the barriers that existed that prevented effective communication. Consider factors such as language, literacy, cultural, generational, and gender differences, along with professional role differences and power/authority dissimilarities.

3) Discuss the leadership characteristics and styles that you believe were either evident or absent that contributed to the communication conflict.

4) As a bachelor’s prepared nurse, what management strategies and actions would you use to address and resolve the initial conflict? What long term communication strategies and solutions would you use to establish interpersonal/interdisciplinary relationships that foster safe, quality patient care?

This assignment is limited to 4-6 pages (excluding the title page, abstract and references) and must be in the form of a scholarly paper written in APA format. Please add your paper as a Word .doc or .docx file as an attachment.

Late Assignment Policy: All assignments are expected to be submitted on time. Prior authorization from your instructor is required for late submissions. The first late submission is accepted up to 5 days late without penalty. A late penalty of five percent per day will be assessed when the first late assignment is submitted after the fifth day. Subsequent late submissions are assessed a late penalty of five percent per day (e.g., -5 points each day on a 100-point assignment, or -2.5 points each day on a 50-point assignment). Extenuating circumstances* are considered without penalty.

No work will be accepted after the final day of the term unless an official course extension has been granted.

*Some types of extenuating circumstances that will be considered are:

a serious medical illness or injury to the student,

a death of an immediate family member,

a significant change in employment or military status that prevents the student from completing the assignment/assessment,

a significant trauma in the student’s life that impairs the student’s emotional and /or physical health,

technical issues that prevent student from completing the assignment/assessment by the designated due date/time.

Documentation may be asked for extenuating circumstances at the discretion of your instructor.

Compose your work in a .doc or .docx file type using a word processor (such as Microsoft Word, etc.) and save it frequently to your computer. For those assignments that are not written essays and require uploading images or PowerPoint slides, please follow uploading guidelines provided by your instructor.

Check your work and correct any spelling or grammatical errors. When you are ready to submit your work, click “Submit Assignment” in the upper right corner. Click on “Browse,” browse your computer, and select your file. Click “Open” and verify the correct file name has appeared next to the Browse button. Enter your comments, if any, in the Comments area. Click on “Submit Assignment.”

Turnitin®

This course has Turnitin® fully integrated into the course dropbox. This means that you should only submit your assignments to the dropbox below. Please do not submit your assignment directly to Turnitin.com.

Once submitted, your assignment will be evaluated by Turnitin® automatically. You will be able to view an Originality Report within minutes of your first submission that will show how much of your work has been identified as similar to other sources such as websites, textbooks, or other student papers. Use your Originality Report as a learning tool to identify areas of your assignment that you may not have cited appropriately. The overall match can be no higher than 15%, with any one match no higher than 2%. You may resubmit your assignment through this dropbox as many times as you need to check to see if you have made improvements, until the due date of the assignment. However, once you have made your first submission, you will need to wait 24 hours after each subsequent submission to receive a new Originality Report. Plan accordingly as you draft your assignment. Once the due date has passed, your assignment submission will be considered final.

Evaluation

This assignment will be graded using the Communication Conflict Analysis Rubric located on the Course Rubrics page within the Start Here section of the course. Please review this rubric prior to beginning your work so that you ensure your submission meets the criteria in place for this assignment. This assignment is worth 15% of your final course grade

Module 7 Assignment

Leadership Activity and Paper

The M7A1 Leadership Activity and Paper assignment addresses the importance of communication and the application of effective leadership characteristics, styles of leadership, and leadership theories to a health care issue influencing nursing practice.

Outcomes:

By the end of this assignment, you will be able to:

Apply evidence based leadership strategies to observed leadership behaviors

Course Outcomes:

The course outcomes addressed in this assignment are:

CO1. Compare differences in leadership and managements styles, skills, and practice behaviors.

CO3. Apply effective communication strategies when leading and managing members of the health care team.

Instructions

Part 1: For this assignment, you are to attend a professional meeting which addresses a health care issue with implications for nursing practice. Examples of a professional meeting could include: meeting of a 1) professional nursing organization (New York State Nurses Association, Association of Perioperative Nurses ,etc); 2) health care organization or place of employment discussing policy or procedures impacting nursing practice; 3) legislative meeting discussing safe staffing, mandatory BSN, etc.

Part 2: Write a 6 – 8 page (excluding title page and references) scholarly paper addressing all of the following areas, supported by a minimum of 5 current (within 5 years) scholarly references and written in APA format. As this is a paper describing your experience and reflection on that experience, you may write in the first person. This assignment will account for 20% of your grade.

Use the scoring rubric and follow APA format as you complete Part 2 of this assignment.

Include all elements below in completing Part 2 of this assignment:

Meeting Description

Describe:

Organization sponsoring meeting

Name of the meeting

Purpose of the meeting

Setting of meeting

Health care issues discussed

Identify:

Leader, his/her title, and describe his/her responsibilities and role

Attendees and their roles

Leadership Characteristics and Style

Identify the leadership characteristics demonstrated by the leader

Describe the leadership style demonstrated and give examples

Analyze the effectiveness of this leadership approach in meeting the purpose of the meeting

Communication Process

Describe the communication process utilized by the leader

Analyze the effectiveness of the leader in:

Establishing a sense of trust, and openness

Addressing communication barriers

Handling conflict

Reaching consensus

Health Care Issue

Summarize the health care issue and the impact for nursing.

Explain the reasons you would support or oppose the issue.

Reflection

Reflect on your experience and discuss what you have learned from this.

Discuss if there was anything you would have done differently if you were in this leader’s position.

Discuss how this experience has influenced you own personal definition of “leadership”.

Discuss how this experience will influence your ability to effect positive change

Late Assignment Policy: All assignments are expected to be submitted on time. Prior authorization from your instructor is required for late submissions. The first late submission is accepted up to 5 days late without penalty. A late penalty of five percent per day will be assessed when the first late assignment is submitted after the fifth day. Subsequent late submissions are assessed a late penalty of five percent per day (e.g., -5 points each day on a 100-point assignment, or -2.5 points each day on a 50-point assignment). Extenuating circumstances* are considered without penalty.

No work will be accepted after the final day of the term unless an official course extension has been granted.

*Some types of extenuating circumstances that will be considered are:

a serious medical illness or injury to the student,

a death of an immediate family member,

a significant change in employment or military status that prevents the student from completing the assignment/assessment,

a significant trauma in the student’s life that impairs the student’s emotional and /or physical health,

technical issues that prevent student from completing the assignment/assessment by the designated due date/time.

Documentation may be asked for extenuating circumstances at the discretion of your instructor.

Compose your work in a .doc or .docx file type using a word processor (such as Microsoft Word, etc.) and save it frequently to your computer. For those assignments that are not written essays and require uploading images or PowerPoint slides, please follow uploading guidelines provided by your instructor.

Check your work and correct any spelling or grammatical errors. When you are ready to submit your work, click “Submit Assignment” in the upper right corner. Click on “Browse,” browse your computer, and select your file. Click “Open” and verify the correct file name has appeared next to the Browse button. Enter your comments, if any, in the Comments area. Click on “Submit Assignment.”

Turnitin®

This course has Turnitin® fully integrated into the course dropbox. This means that you should only submit your assignments to the dropbox below. Please do not submit your assignment directly to Turnitin.com.

Once submitted, your assignment will be evaluated by Turnitin® automatically. You will be able to view an Originality Report within minutes of your first submission that will show how much of your work has been identified as similar to other sources such as websites, textbooks, or other student papers. Use your Originality Report as a learning tool to identify areas of your assignment that you may not have cited appropriately. The overall match can be no higher than 15%, with any one match no higher than 2%. You may resubmit your assignment through this dropbox as many times as you need to check to see if you have made improvements, until the due date of the assignment. However, once you have made your first submission, you will need to wait 24 hours after each subsequent submission to receive a new Originality Report. Plan accordingly as you draft your assignment. Once the due date has passed, your assignment submission will be considered final.

Evaluation

This assignment will be graded using the Leadership Activity and Paper Rubric located on the Course Rubrics page within the Start Here section of the course. Please review this rubric prior to beginning your work so that you ensure your submission meets the criteria in place for this assignment. This assignment is worth 20% of your final course grade.

Module 8 Assignment

Scholarly Paper: Quality Improvement Initiative Reducing Patient Falls

Introduction

Nurses are often called upon to work within multidisciplinary teams to improve outcomes promoting quality patient care. For this quality improvement project, you will develop a quality improvement initiative to reduce patient falls within the surgical division of a health care organization.

Begin by reviewing the scenario and graded assignment. This activity builds upon what you have learned in previous modules: leadership and management principles related to communication, health care environments, fiscal/budgetary concepts, quality improvement outcome evaluation, and how these impact safe, quality patient care. It is worth 25% of your final grade.

Outcomes

Module Outcomes

By the end of this module, you will be able to:

Analyze factors that contribute to patient falls within health care organizations. (CO6, SLPO 4)

Apply the PDSA methodology to a quality improvement initiative: patient falls. (CO5, SLPO 6)

Discuss the relationship of an organization’s achievement of national benchmarks to reimbursement. (CO6, SLPO 4)

Discuss the role of the professional nurse in implementing change. (CO2, SLPO 2)

Course Outcomes

The course outcomes addressed in this module are:

CO2: Integrate concepts such as change theory, quality improvement, transformational leadership, and evidence-based practice in the delivery of care. (SLPO2)

CO5: Demonstrate how evidence-based strategies improve patient care outcomes. (SLPO6)

CO6: Incorporate leadership values, skills, and commitment to excellence into professional nursing practice. (SLPO 4)

Scenario for Assignment: Quality Improvement Initiative: Reducing Patient Falls

As a bachelor’s-prepared nurse, you have been asked by the Director of Surgical Services to lead a quality improvement project to reduce the number of falls with injuries within this division of the organization. The director has determined that the surgical division has a rate of 5.0 falls per 1,000 patient days in the first quarter of this year. Three of these falls have resulted in serious injuries. You are to assemble an interdisciplinary team to address this issue utilizing the Plan, Do, Study, Act (PDSA) quality improvement methodology.

I. Team Process

Select the members of your interdisciplinary team and provide rationale for their selection.

Summarize characteristics of a successful team you feel are most critical to achieve your desired outcome and describe the strategies you would use to foster the development of these characteristics.

Discuss the communication strategies you would utilize to establish team relationships required to successfully initiate a quality improvement plan to reduce patients falls with injuries.

II. Identification of the Problem

Compare the rate of falls with injuries within the surgical division to national benchmarks.

Discuss the long- term impact to patients who experience fall(s) with injuries while hospitalized.

Discuss the financial impact of benchmarks on reimbursement from Medicare, insurances and Pay for Performance Program.

III. Application of PDSA Methodology

Address the following three discovery questions

What is the team trying to accomplish?

How will the team know that a change has been effective?

What changes can the team make that will result in improvement?

IV. Quality Improvement Process

Utilizing the PDSA quality improvement methodology, formulate a quality improvement process to decrease patient falls with injuries.

Plan: Formulate a plan for improvement recommendations:

Analyze the problem; evaluate the current literature to predict common factors that contribute to patient falls with injuries that occur during hospitalization.

Select three evidence-based interventions that will be implemented to address patient falls with injuries and include any budgetary considerations that would be needed based on the interventions you selected.

Do: Strategies used to implement the selected evidence-based interventions.

Study: Criteria the team will utilize to determine if the evidence- based interventions have been successful.

Include information that will be analyzed to determine the success of the interventions.

Act: Evaluate if the interventions should be continued and expanded based on the team’s prediction of success with the new actions.

This paper should be submitted in Word .doc or .docx format, be in APA format and be 8-10 pages.

Late Assignment Policy: All assignments are expected to be submitted on time. Prior authorization from your instructor is required for late submissions. The first late submission is accepted up to 5 days late without penalty. A late penalty of five percent per day will be assessed when the first late assignment is submitted after the fifth day. Subsequent late submissions are assessed a late penalty of five percent per day (e.g., -5 points each day on a 100-point assignment, or -2.5 points each day on a 50-point assignment). Extenuating circumstances* are considered without penalty.

No work will be accepted after the final day of the term unless an official course extension has been granted.

*Some types of extenuating circumstances that will be considered are:

a serious medical illness or injury to the student,

a death of an immediate family member,

a significant change in employment or military status that prevents the student from completing the assignment/assessment,

a significant trauma in the student’s life that impairs the student’s emotional and /or physical health,

technical issues that prevent student from completing the assignment/assessment by the designated due date/time.

Documentation may be asked for extenuating circumstances at the discretion of your instructor.

Compose your work in a .doc or .docx file type using a word processor (such as Microsoft Word, etc.) and save it frequently to your computer. For those assignments that are not written essays and require uploading images or PowerPoint slides, please follow uploading guidelines provided by your instructor.

Check your work and correct any spelling or grammatical errors. When you are ready to submit your work, click “Submit Assignment” in the upper right corner. Click on “Browse,” browse your computer, and select your file. Click “Open” and verify the correct file name has appeared next to the Browse button. Enter your comments, if any, in the Comments area. Click on “Submit Assignment.”

Turnitin®

This course has Turnitin® fully integrated into the course dropbox. This means that you should only submit your assignments to the dropbox below. Please do not submit your assignment directly to Turnitin.com.

Once submitted, your assignment will be evaluated by Turnitin® automatically. You will be able to view an Originality Report within minutes of your first submission that will show how much of your work has been identified as similar to other sources such as websites, textbooks, or other student papers. Use your Originality Report as a learning tool to identify areas of your assignment that you may not have cited appropriately. The overall match can be no higher than 15%, with any one match no higher than 2%. You may resubmit your assignment through this dropbox as many times as you need to check to see if you have made improvements, until the due date of the assignment. However, once you have made your first submission, you will need to wait 24 hours after each subsequent submission to receive a new Originality Report. Plan accordingly as you draft your assignment. Once the due date has passed, your assignment submission will be considered final.

Evaluation

This assignment will be graded using the Scholarly Paper: Quality Improvement Initiative Reducing Patient Falls Rubric located on the Course Rubrics page within the Start Here section of the course. Please review this rubric prior to beginning your work so that you ensure your submission meets the criteria in place for this assignment. This assignment is worth 25% of your final course grade