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Week 1 Discussion Board This week’s topic: Resolving Conflict Watch Video Video URL http://youtu.be/YyhOT3jCcR4 Think of a conflict you have had recently or that you observed among others that you feel was resolved in a positive manner. Next, think of a conflict you have had or observed that did not resolve positively. What was the difference? Compare and contrast the characteristics that led to a positive resolution in one situation and a negative or no resolution in the other situation. Week 2 Discussion Board This week’s topic: Watch Presentation Chapter 7 noted that female employees report that their male coworkers tend to offer solutions without much problem inquiry. Do you think this is an accurate observation? Explain your point of view. Week 3 Discussion Board This week’s topic: Watch Video Video URL http://youtu.be/6eoyPvHfugU 1. Watch this video clip of Professor Daniel Shapiro, Director of the Harvard International Negotiation Initiative and faculty member at Harvard Law and Medical School. What do you think about Dr. Shapiro’s belief in the importance of the emotional component when dealing with conflict? 2. What are the benefits of third-party intervention by a manager among the employees he or she manages? What are the drawbacks? 3. Describe specific conflict situations in your work, or that you might anticipate when you become a manager, and discuss how you might intervene to help the parties resolve their issues. Week 4 Discussion Board This Week’s Topic: Please respond to BOTH of the following: Read the following situation and decide whether you would use joint decision-making, consultative decision-making or directive decision-making to address the situation. Then, briefly explain your choice to us: Your boss is breathing down your neck to continue cutting costs in your department and become more “lean”. You have slashed your budget as thinly as possible without resorting to pay cuts, overtime reductions, reduced work schedules, and other measures that could affect your team member’s pocketbooks and even their future with the company. You are still committed to avoiding such measures, but they are not sure you can. So far, you have not asked the team for their input on ways to cut costs. You are not sure whether or not you should talk with them now. Read the following situation and prepare an assertive confrontation message and tell us what points you will use in your message. Why did you choose these points for your message? Manuel has become a broken record. For weeks, he has come into your office to complain about something. Often, his complaints have to do with the way his co-workers are performing. Sometimes, he complains about a specific co-worker and subtly implies how superior his performance is to the co-worker. He then suggests how underpaid he is. Occasionally, he has even threatened to quit and find a better position elsewhere. Manuel is a good performer, but on average no better or worse than his co-workers. You would like to pay everyone more, but budget and market considerations don’t allow it. Also, you do not feel additional pay is warranted for Manuel in comparison to his co-workers. Also, you want the complaining to stop.

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