05 Feb quantity, quality

Question 1 (TCO 3) Aristotle thought ethics should be based upon _____ and ____. Education and application Experience and pragmatism Contemplation and sophistication Truth and emotionality Rationality and reason Question 2 (TCO 3) The effective leader holds _____ as a central value and foundation for all other values. Power Custom Success Truth None of the above Question 3 (TCO 3) In dealing with moral dilemmas, organizations typically reflect one of three ethical climates: Strong central leaders; democratic leadership; no leaders Self-centered; other-centered; no-centered Law of the jungle; agrarian society; free market economy Profit-maximizing; trusteeship; quality of life management None of these Question 4 (TCO 7) Committee projects, employee involvement teams, and group activities are preferred by _____ personality types. Traditional Participative Universal Individualistic Question 5 (TCO 4) Characteristics of a high performance team include: A clear, elevating goal Competent team members A collaborative climate Principled leadership All of the above Question 6 (TCO 4) A leader can create a high performance team by: Showing enthusiasm for the work of the group Making timely decisions based on group goals Keeping people informed about progress Putting others first and self last All of the above Question 7 (TCO 4) All of the following are important questions to ask during team building exercises, except: Who are we to blame? What should be our goals? What is our purpose? How should we work together to fulfill our potential? Question 8 (TCO 8) Managing conflict involves different degrees of _____ and ____. Time and space Personal involvement and organizational involvement Cooperativeness and assertiveness Detail and context None of the above Question 9 (TCO 9) A recent survey shows that _____ of the North American companies surveyed engaged in 11 or more change initiatives within a five-year period. 42 percent 11 percent 88 percent 97 percent Question 10 (TCO 7) The “Big 5” personality traits measured by McCrae and Costa are: Responsibility, generosity, independence, peacefulness, stability Openness to experience, conscientiousness, extroversion, agreeableness, neuroticism None of the above Question 11 (TCO 3) Through _____ and ____, the older community passes on ethics to young people. Modeling and socialization Command and control Self-study and self-leadership Rules and regulations Preaching and teaching Question 12 (TCO 4) Positive group member roles include: Encourager, clarifier, harmonizer Idea generator, ignition key, standard setter Detail specialist All of the above None of the above Question 13 (TCO 8) Dealing effectively with diversity means: Behaving in a way that creates trust and respect among people and gains benefits from their differences Learning everything about other cultures in an effort to give special treatment to minority groups Changing your way of thinking to be more like coworkers from different cultural backgrounds All of the above Question 14 (TCO 9) Principles to follow in developing others include: Have a respectful attitude Build self-esteem Use coaching versus judging Practice to build proficiency All of the above Question 15 (TCO 9) The “Attitude in Response to Change Curve” describes the following phases in sequence of occurrence: Exploration, denial, resistance, responsibility, commitment Resistance, exploration, attitude trough, responsibility, commitment Denial, resistance, attitude trough, exploration, responsibility, commitment Resistance, denial, exploration, attitude trough, responsibility, commitment Question 16 (TCO 9) Setting performance objectives is important in four major areas, which includes _____, _____, _____, and _____. quantity, quality, timeliness, cost past, present, future, continuous personal, social, organizational, societal sales, production, finance, engineering None of the above Question 17 (TCO 6) Two important criteria for bench marking are _____ and ____. Product quality, service quality Location, time Personal, organizational Past, present None of the above Question 18 (TCO 6) The one minute reprimand has four characteristics, including: Tied to salary Tied to promotion Tied to security Tied to job assignment None of the above Question 19 (TCO 6) Performance reviews: Keep communication lines open Help motivate employees Provide peace of mind to employer and employee All of the above Question 20 (TCO 10) Effective performance of any job requires: Leadership and luck Intelligence and dexterity Setting objectives and measuring results None of the above Question 21 (TCO 4) (I). Describe four of the eight symptoms of groupthink, and (II) describe an example for each of the four symptoms you selected. Question 22 (TCO 2) I. Describe the following leadership qualities: self-confidence, persistence, charisma, and integrity. II. Use examples from our book to provide the details of how each quality enhances leadership effectiveness. III. Explain what results from lack of each of these qualities in a leader. Question 23 (TCO 3) Describe four ways that power and psychological size can be abused. For each abuse, describe a solution to the problem created by that abuse. Question 24 (TCO 8) (I) Describe burnout. In your own words, describe the formula for burnout. Finally, discuss what leaders can do to prevent burnout in the workplace.

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