10 Jun Karen is an administrative assistant to the executive vice pres

Karen is an administrative assistant to the executive vice president of an organizationwhose mission is to serve the professional needs of its members. Karen has exceptionalcomputer skills and seems to have a real talent for technology. Not only does shecomplete each task in record time, she has independently developed spreadsheets,management reports, and other useful documents in impressive formats that areconsistently error free. She is an extremely valuable asset to the organization and to herboss.The organization has recently undergone a major computer system conversion, and Karenseems to be one of the few employees who have mastered the new system. She is oftencalled on to troubleshoot for other employees who are experiencing difficulties graspingthe new technology.But Karen is often moody, irritable, and brusque with clients and coworkers. She isespecially disagreeable when answering the telephone, which she views as a majordisruption to her work. Hardly a week goes by that Karen’s boss does not receivecomplaints about Karen’s interpersonal skills when dealing with clients and coworkers.Karen’s boss has had repeated conversations with Karen about her behavior, but to noavail. Karen’s negative attitude has not discernibly improved, but Karen’s boss isreluctant to press the matter further because she values Karen’s other skills, which makeher own work so much easier.