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09 Mar InstructionsYummy Bunny Pastries Case StudyBunny Franks pastry business has been doing well since you helped her understand the role

Posted at 02:33h in Business & Finance /Operations Management by
Instructions

Yummy Bunny Pastries Case Study
Bunny Frank’s pastry business has been doing well since you helped her understand the role of production management in a successful business. Her output and sales have grown, and she has hired several employees.
Recently, though, several of her longtime customers have mentioned that, from time to time, her pastries are not as good as they used to be. Bunny’s business is based on delivering quality products and service. She wants to nip any problems in the bud. Once again, she has asked for your help.
Bunny would like to have a PowerPoint presentation on hand to show current staff and future hires.
Prepare a PowerPoint presentation that contains at least eight content slides as well as a title slide and reference slide. Your presentation should address the following elements:
the importance of quality to Bunny’s customers,
the importance of quality to Bunny’s operations,
at least two quality tools Yummy Bunny Pastries can use to determine if it has quality problems and how to use the tools, and
how to assure customer service quality.
Use the notes section (speaker notes) on each slide to write what you would say about the content of that slide if you were giving the presentation. That will help Bunny use the presentation in the future.
Note: The scenario in this case study has been developed for this course and is not a real situation

BBA 4851, Production Management 1

Course Learning Outcomes for Unit IV Upon completion of this unit, students should be able to:

4. Examine quality management tools in operations. 4.1 Identify commonly used quality management tools. 4.2 Explain the tools’ roles and importance to operations.

Course/Unit Learning Outcomes

Learning Activity

4 PowerPoint Presentation

4.1

Lessons 1, 2, 3, 4, and 5 “A Brief History of Quality: How the Concept of Quality Has Evolved” article Richard Branson Reveals His Customer Service Secrets video “Dead or Alive?” article BMW 2014 – BMW Quality Management. BMW 3 Series..flv video Six Sigma in Plain English video PowerPoint Presentation

4.2

Lessons 1, 2, 3, 4, and 5 “Business Reputation and Social Media: A Primer on Threats and Responses” article “Dr. Deming’s 14 Points for Management” article Production Line Measurement and Inspection video AAA Hotel Inspections: From Check-In to Check Out video PowerPoint Presentation

Reading Assignment All of the required reading assignments can be found within the interactive lessons. Be sure to open the required reading and video links in the lessons as you may be tested on your knowledge and understanding of that material as well as the information in the unit lessons.

Unit Lesson Please be sure to maximize your Internet browser so that you can view each individual lesson on a full screen, ensuring that all content is made visible.

Click here to access Unit IV – Lesson 1.

Click here to access the presentation transcript. Click here to access the Richard Branson Reveals His Customer Service Secrets video transcript.

UNIT IV STUDY GUIDE

Quality Management

BBA 4851, Production Management 2

UNIT x STUDY GUIDE

Title

Click here to access Unit IV – Lesson 2.

Click here to access the presentation transcript.

Click here to access Unit IV – Lesson 3.

Click here to access the presentation transcript. Click here to access the BMW 2014 – BMW Quality Management. BMW 3 Series..flv video transcript.

Click here to access Unit IV – Lesson 4.

Click here to access the presentation transcript. Click here to access the Six Sigma in Plain English video transcript.

Click here to access Unit IV – Lesson 5.

Click here to access the presentation transcript. Click here to access the Production Line Measurement and Inspection video transcript. Click here to access the AAA Hotel Inspections: From Check-In to Check Out video transcript.

Learning Activities (Nongraded) Nongraded Learning Activities are provided to aid students in their course of study. You do not have to submit them. If you have questions, contact your instructor for further guidance and information. A Check For Understanding activity can be found within Lesson 2.

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