05 Apr If you are a project manager of a new video game, what kind of stakeholders are you planning to communicate with, for deciding the scope of
If you are a project manager of a new video game, what kind of stakeholders are you planning to communicate with, for deciding the scope of the project? With what communication methods and why?
Opening Case: Microsoft Broadcasts Channel 9 to Enhance Developer Communication
C H A P T E R 4
Managing Project Stakeholders and Communication
Figure 4.1
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Based on:
Introduction
Figure 4.2
Project Stakeholder Management
Identify Stakeholders
Figure 4.3
Figure 4.4
Plan Stakeholder Engagement
Manage Stakeholder Engagement
Figure 4.5
Figure 4.6.
Monitor Stakeholder Engagement
Project Communications Management
Figure 4.7
Communication
Feedback
Noise
Interactive communication
Push communication
Pull communication
Tips from the Pros: Defining a Secure Communications Policy
or privileged communication.
regulations.
Implement tools to enforce polices.
Protect sensitive business data from the
Establish a secure public network.
Based on:
Plan Communications Management
Manage Communications
Plan Communications Management
Communications management plan
Manage Communications
Common Problems: Communication in a Crisis
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Based on:
Performance Reporting
Performance reporting
Informal versus Formal Communication
Status reports
Progress reports
Forecasting reports
Written communication
Nonverbal communication
Informal communication
Table 4.1
Communication Method (Level of Effectiveness) Purpose of Communication Written
Formal communication
Vertical communication
communication
Figure 4.8
Internal versus External Communication
Monitor Communications
Figure 4.9
Enhancing Project Communication
Running Effective Project Meetings
Making Effective Presentations
F ig
ur e
4. 10
Figure 4.11
Being a Better Listener
Listening
Table 4.2 Guidelines for Making an Effective Presentation
Presentation Planning
Presentation Design
Presentation Delivery
Using Communication Templates and Glossaries
Table 4.3
Communication templates
Making a Walk-Through Presentation
Figure 4.12
Walk-through
Using Collaboration Technologies to Enhance Project Communication
Ethical Dilemma: Is Big Brother Watching You?
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Figure 4.13
Figure 4.14
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Discussion Questions
Based on:
How Communication Methods Differ
Table 4.4 Strengths and Weakness for Different Types of Information
Communication Method Structure Interaction Richness Number of People
Synchronous communication
Asynchronous communication
Information richness
Collaboration Technologies
Figure 4.15
Figure 4.16
Videoconferencing
Global Implications: Managing Effective Global Development Teams
Figure 4.17
Videoconferencing
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– –
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Based on:
Figure 4.18
Figure 4.19
Groupware
Asynchronous Groupware
Groupware
Figure 4.20
Synchronous Groupware
Table 4.5
Examples
Electronic meeting system
Enterprise Social Networks
Figure 4.21
Figure 4.23
Figure 4.22
Enterprise Project Management Environments
Managing Project Stakeholders and Communication and the PMBOK
Figure 4.24
Key: where the material is covered in the textbook; current chapter coverage
Textbook Chapters ————–> 1 2 3 4 5 6 7 8 9 10 11 12
PMBOK Knowledge Area
1 Introduction
2
3 The Role of the Project Manager
4 Project Integration Management
5 Project Scope Management
6 Project Schedule Management
7 Project Cost Management
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