21 Apr Please review all materials on managing teams to receive attendance credit for the week. Please write a 500-word reflection paper that discusses your key le
Please review all materials on managing teams to receive attendance credit for the week. Please write a 500-word reflection paper that discusses your key learning and how you might apply this learning. No need for additional research. Also, cite if you use outside sources. I will review these papers for credit but not provide feedback. This paper is due on Sunday, 5-1. If papers are under 500 words, no credit will be given. Also, if papers are not submitted in Microsoft Word, a credit will not be given. There are no make-ups for the reflections paper that will count against your participation credit. Students can miss a total of 2 reflection papers and or live classes before points are taken off.
TEAMS AND TEAMWORK FOR THE 21ST CENTURY
Putting it all together
Dr. Craig Nathanson
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TEAMS AND TEAMWORK
- Passing fad or enduring change?
- “…teams promise to be a cornerstone of progressive management for the foreseeable future”
- Emphasis on teamwork in organizations represents a true paradigm shift in business
TEAMS AND TEAMWORK
Effective teamwork…
self-awareness of individual style, role & skills is essential
problem solving, both rational and creative, becomes a way of life
good communication skills are critical
empowerment is the energy of teams
conflict is just part of the process, and can be useful
process skills are required
TEAMS AND TEAMWORK
- What differentiates a group from a team?
- Leadership becomes a shared activity
- Accountability shifts from strictly individual to both individual and collective
- The group develops its own purpose or mission
- Problem solving becomes a way of life, not a part-time activity
- Effectiveness is measured by the group’s collective outcomes and products
TEAMS AND TEAMWORK
- Types of teams in organizations
- Advice Teams
- broaden the information base
- Quality Circles
- Production Teams
- perform day-to-day operations
- Project Teams
- require creative problem solving, application of specialized knowledge
- Action Teams
- exhibit peak performance on demand
TEAMS AND TEAMWORK
- A team is a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable
TEAMS AND TEAMWORK
- Why require people to work in teams?
- teams outperform individuals acting alone or in larger organizational groupings, especially when performance requires multiple skills, judgements and experiences
- teams naturally integrate performance and learning, and are the best vehicle for fostering real “learning organizations”
TEAM PROCESS
- For teams to be effective and survive, team members must understand and master PROCESS
- FORMING
- defining leadership, goals, and responsibilities
- direction, clarity and structure
- STORMING
- disagreements, competition
- testing norms and boundaries
- promoting process management
- CONFORMING or NORMING
- cooperation, commitment
- defining roles
- team vision
- developing trust
TEAM PROCESS (CONT.)
- PERFORMING
- growing awareness of team’s core competence
- continuous improvement, innovation
- mutual trust, development
- commitment
- self-sufficiency
- Adjourning
- Celebration
- Lessons Learned
- Closure
- Time to deal with well being, sense of loss, goodbyes
TEAM PROCESS (CONT.)
- Be familiar with the stage, and related issues, that your team is liable to be moving through.
- Anticipate problems and be proactive
- spend time at the beginning defining goals, structure, responsibilities
- attend to trust issues
- develop conflict resolution skills
- remember that a team can get “stuck” along the way
BREAKOUT EXERCISE:
WHICH STAGE IS YOUR TEAM AT?
- Discuss which stage is your team at?
- Discuss what you can do as a team to move to the next stage?
- Select a group leader to present to the class.
EFFECTIVE TEAMS
- Clear, shared purpose
- Assign individuals based on their complimentary skills
- Informal, relaxed climate
- Support minimal status differences
- Everyone is encouraged to participate
- Recognize team and individual goal accomplishment
- Reduce supervision; let the group regulate behavior
EFFECTIVE TEAMS
- Civilized disagreement, effective conflict resolution skills
- Effective communication skills and listening by all involved
- Consensus decision making where appropriate
- Shared leadership responsibilities
- Teams carry out effective self-assessment
EFFECTIVE TEAMS
- Necessary ingredients for effective teams:
- Cooperation
- promotes achievement, excellence and productivity
- takes advantage of all skills in the group
- Trust
- reciprocal faith
- communication, support, respect, fairness, predictability, competence
- Cohesiveness
- a sense of “we-ness”
- increased communication
EFFECTIVE TEAMS
(CONT.)
- Two criteria for effective work teams
- PERFORMANCE
- defined by the “client” and organizational strategy
- VIABILITY
- satisfied group members
- desire to contribute
TEAM DILEMMAS –
GROUP VS. INDIVIDUAL INTERESTS
- While team members must share resources, individuals can “free ride”
- To prevent “free riding”:
- make individual contributions identifiable
- make the task involving
- reward the team
- give people personal accountability to the team
- decrease team size
- build team identity
- make pledges (e.g., working agreements)
WORKING AGREEMENTS
- Working agreements can be useful tools for facilitating team interactions
- example of contents…
- listen without interrupting; be open-minded
- be present, focused
- follow agenda; keep moving forward
- treat each other with respect
- be flexible; things change
- don’t dismiss someone’s idea until heard and evaluated
- it’s okay to disagree
- think strategically; “Big Picture”
KEY LEARNING?
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