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Letter of Transmittal

April 23, 2022

Mr. Alan Larson

Vice President

GM Electronics

Denver, CO 80201

Subject: Proposal to Adopt AI ‘s Chatbots on Customer Service

Dear Mr. Larson

Thank you for taking the time to tell us about your business project today. As a follow-up to our call, I'd like to send you this business proposal outlining how we can employ information processing and machine learning to assist your project succeed.

Computer technology and artificial intelligence, as I'm sure you're aware, have transformed the way we collect data for initiatives like yours. Based on our first assessment of your current capabilities, we believe our AI’s chatbots provide data and information to help you improve on customer service. 

Please review the enclosed documentation and let us know if you have any questions regarding our process and/or how we might apply machine intelligence to your business for better customer satisfaction.

Sincerely,

Jhon , General Manager

720-273-7258

Executive Summary

Customer satisfaction and experiences are a fundamental aspect of an organization, providing an effective platform for customer acquisition, retention, and satisfaction, supporting additional revenue to the Company. Similarly, AMD Company is a small logistic Company with 20 employees, accommodating a significant number of customers, ordering a product on an online platform, and need a significant platform for efficient and effective communication to support trust and experiences. To ensure effective customer and organizational communication, this proposal is sorting to address the challenge by incorporating effective communication via information technology adaptation (Artificial Intelligence in customer services). According to the authors, AI technology provides after-sale support and customers experiences that shorten customers’ waiting time (Daqar and Smoudy, 2019). Primarily, the Company accommodated phone calls and other traditional communication needs. Incorporating real-time technologies such as Artificial intelligence would provide a platform for rapid customer feedback and response in any organization, supporting customers’ retention. The organization stands to gain through leveraged real-time customers’ communication and services and tremendous growth in the organization's ability to accommodate and implement new technologies for effective performance. Thus, the business proposal is to suggest the adaptation of Adopt AI's Chatbots on Customer Service.

Proposal to Adopt AI ‘s Chatbots on Customer Service

Business Proposal

Prepared For: Mr. Larson Created: 04/23/2022

Vice President, GM Electronics

Prepared By: Jhon Valid until: 04/30/2022

General Manger, AMD Company

TABLE OF CONTENT

Letter of Transmittal……………………………………………………….…………1

Executive Summary ………………………………………………………………….2

Title Page………………………………………………………………………………3

Table of Content………………………………………………………………………4

Client Operations………………………………………………………………………5

Statement of the Problem………………………………………………………………5

Solution………………………………………………………………….……………6

Cost Summary …………………………………………………………………….….7

Benefits ………………………………………………………………………………8

Summary and Conclusion…………………………………………………………….9

Clients Operations

AMD Company serves many consumers that order products through an online platform, and they require a large platform for efficient and effective communication in order to foster trust and positive experiences. The Company has accommodated traditional customers’ communication platforms such as SMS, phone calls, and mail which has created a significant delay in customer feedback and response to the organization. The organization operates within a small community but is receiving a positive change in customer increment and geographical coverage thus, communication becomes critical. Customers' operation is on on-line based while ordering services and products from online Companies, then the AMD Organization is responsible for online delivery as a logistic company. Furthermore, the Company is responsible for timely and safe transportation of the product to the stare location whereby customers physically come with verification documents to pick up ordered products and services. Thus, communication is an essential operations technique for the AMD organization.

Statement of the Problem

Customer satisfaction and experiences are an important part of any business, as they provide a solid foundation for customer acquisition, retention, and contentment, as well as increased income, performance, and satisfaction (Mendonca and Zhou, 2019). The Company mostly handled phone calls and other forms of traditional communication. Incorporating real-time technologies such as artificial intelligence into any firm will create a platform for immediate consumer feedback and response, boosting customer loyalty.

Solution

To ensure effective customer and organizational communication, this proposal is sorting to address the challenge by incorporating effective communication via information technology adaptation (Artificial Intelligence in customer services). Thus, the business proposal is to suggest the adaptation of Adopt AI’s Chatbots on Customer Service.

Fig. 3.1

Cost Summary

The following is an estimate and summary of the cost associated with the suggestion of adaptation of Adopt AI ‘s Chatbots on Customer Service for the AMD organization. These are only estimated values

Item	Description	Approximate cost in $	Timeframe
Initial setting-UP	Involving technical and technological and equipment and devices purchase perspectives towards effective customer services for the AMD Logistic organization	50,000	2 weeks
Installation	Technical personnel involving installing Chatbots for the AMD Company	20,000	2 weeks
Training of Employees and customers on the New Communication techniques	Educating employees, customers, and organization on AI technologies and applications for customers services	15,000	2 Weeks
Maintenance and Implementation cost	Management project and maintenance as fixed cost regularly	2,000	After every Six Months
Total Approximation Cost	$87,000

Benefits

· The low overall cost of customer services

· Flexible, rapid, and effective customer feedback and response platform.

· Timely and accurate communication between the organization and customers

· Achieving customer needs, satisfaction, and experiences, creating a platform for the acquisition of new customers and retention of existing customers

· Improved performance in organization communication platform due to AI technologies such as Chatbots applications in real-world business.

· Increased profitability and revue due to customers’ loyalty, resulting from improved customer experiences.

· Rapid and effective delivery of logistics services due to effective communication.

Summary and Conclusion

The purpose of this business proposal is to suggest a technological adaptation by the AMD logistics company in the communication department to ensure effective customer services and experiences. The business proposal is to suggest the adaptation of Adopt AI's Chatbots on Customer Service that will take a period of one month and two weeks at an approximate cost of $85,000 as a fixed cost and a cost of $2,000 as a flexible cost.

In conclusion, the prosed business change in the AMD logistics company is to improve customers' services and experience, accommodating AI technologies specifically chatbots for rapid customer feedback and organization response, creating additional revenue, profitability, continuation, and sustainability for the AMD logistic organization’s communication department.

References

Daqar, M., and Smoudy, A. (2019). The Role of Artificial Intelligence on Enhancing Customer Experience. International Review of Management and Marketing, 9(4), 22-31

Mendonca, T., and Zhou, Y. (2019). Environmental Performance, Customer Satisfaction, and Profitability: A Study among Large U.S. Companies. Sustainability 2019, 11, 5418; doi:10.3390/su11195418