05 Jun Write from the perspective of the person in the case that needs to come up with a solution; Summarize your report not the case dont just repeat case
Hi there,
I want a case report for the attached file in 5 hours and the required number of pages is 10. Instructions about how to write a case report along with the required number of sections.
Case Writing Tips
Executive Summary
Write from the perspective of the person in the case that needs to come up with a solution Summarize your report not the case (don’t just repeat case facts)
o Situation, Main issue, Causes, Options, Recommendation!, M&C, Implementation Make sure you say what you’re going to do!
Issue Identification
Short / Long term Internal / External environments that influence the issue Sorted by importance
Issue Impact External and Internal environments Urgency
Corp. strategy?
Operating Environment / Root Cause Analysis
Economic / Competitive environment o Qualitative + Quantitative arguments
Analysis tools
PESTEL (Political / Economic / Socio-Cultural / Technological / Environment / Legal)
SWOT (Strengths, Weaknesses / Opportunities / Threats) o DO NOT PROPOSE SOLUTIONS in this section
“How did we get here?” Root Cause of the issues
o Fish bone diagram
Alternatives & Options
Pros / Cons for each option o Use a table o Short description of each (sentences) then point form pro/con
Decision Criteria – related to corp. strategy o Used to score / rank options
Example: The following criteria was used to analyze the options: Organizational Strategy Alignment (Strategic Fit)
1 = Poor 5 = Excellent
Addresses Root Cause(s)
0 = None 5 = All
Stakeholder Buy-in Probability
0 = None 5 = All
Risk
0 = High 5 = Low
Cost (Money and resources)
1 = High 5 = Low
Time
1 = Long 5 = Short
Ease of Implementation 0 – Hard 5 – Easy
Case Writing Tips
Recommendations
What you would do! Contingency plan?
Implementation
Specific steps What, Who, When o (RACI chart – Responsible, Accountable, Consulted, and Informed) o Use a table o When – timeline Immediate, 1 mth, 3 mths, 6 mths…. o Stakeholder buy-in? o Deal with negative consequences (Cons for that option)
Monitor and Control
What is success? How you will determine if your plans are working? – link back to Implementation
o Specific KPIs with metrics What will you do if the plan is failing? (Contingency plan) Use a Balanced Scorecard
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