Project Plan Template

Project Title:

Project Objectives:

· [List project objective]

· [List project objective]

· [List project objective]

Copyright 2020 by University of Phoenix. All rights reserved.

Copyright 2020 by University of Phoenix. All rights reserved.

Balanced Scorecard for Air BnB

Background

This balanced scorecard contains the objectives applicable by Air BnB to generate better sales operations.

Scorecard Areas

Explanation of the Objectives

Air BnB can apply high commitment in its human resource operations to ensure engagement among all its participants by connecting with the internal business process objectives (Boon et al., 2019). The purposes mentioned above are imperative to validate profitability operations that can get managed for the company. In terms of brand awareness, ensuring a large audience knows the company's operations is applicable to ensure smooth operations and connecting with guests. Improving employees' satisfaction at Air BnB is related to the procedures involved in managing the entire customer service process. The technique involved in ensuring all guests feel at home is valid for the required service delivery in the whole company. The timelines mentioned are attainable since Air BnB already has a large market for its operations.

Regarding improving customer objectives, all the purposes mentioned are suitable for adequate growth. Customer retention is appropriate for employee experience since the Air BnB locations are in diverse areas. Employees conversant with research can ensure proper growth after dealing with permissible technological operations in the platform. It can be possible to always advertise suitable locations to customers after generating a detailed approach to working with the Air BnB locations' unique arrangements. The operations used in the Air BnB customer service department are all connected to all participants and corresponding objectives (MOLOCO, 2022). Experienced employees can ensure this capability so that the company can provide guests with the required amenities. Performance appraisal can be conducted for all company departments to ensure guests always feel at home.

In terms of learning and growth objectives, Air BnB can manage employee turnover to prevent exposure to sessions where there can be no work done. This is highly imperative in ensuring management of the hotel since the employees would already know about the guests’ behaviors and thus generate operational techniques for remarketing the high-quality services (Rubel et al., 2018). Since Air BnB users book homes online, tweaking the user platforms is the best method to validate authentic guest experience so that they shall never miss out on any experience required from the system. Better usability is possible for the design, and thus this enhances a required structured approach for dealing with work operability, and then guests experience a high usability score.

References

Boon, C., Den Hartog, D., & Lepak, D. (2019). A Systematic Review of Human Resource Management Systems and Their Measurement. Journal Of Management, 45(6), 2498-2537. doi: 10.1177/0149206318818718

Project Plan Example

Project Title: Desert Taco Opportunity

Description: Based on initial feedback from customer surveys, online discussion/social media groups, and SWOT analyses, you’ve determined that there is an opportunity to increase your organization’s customer base through the introduction of desert tacos in your food truck menu.

Project Objectives

Identify the top three potential customer groups for this opportunity and describe their characteristics and preferences.

Determine the top 5 locations and times to complete a pilot study with your test market.

Estimate the required inventory and supply chain needs necessary to support the desert taco pilot.

Copyright 2020 by University of Phoenix. All rights reserved.

Copyright 2020 by University of Phoenix. All rights reserved.