23 Jul For your final assignment in this course, you will prepare a complete Professional Trends Review. In a single Word document, prepare a Professional Trends Review that will help prepare you
For your final assignment in this course, you will prepare a complete Professional Trends Review.
In a single Word document, prepare a Professional Trends Review that will help prepare you for your professional future. In this Individual Project, you will prepare a Professional Summary. A Professional Summary includes the strengths that you have based on your experiences that would be interesting to a potential employer. Use this template. Your Professional Trends Review should include the following:
- A title page
- An official professional summary
- Include your strengths that can be transferred to any position you hold.
- Include any professional awards you have received.
- Your career goals
- Include where you are today and where you want to be in the future.
- A reflection that includes how the courses you've taken will help prepare you for your career
_________________________________________________________________________________
– I've attached my resume for reference.
– I've attached the template for this assignment.
-Ultimate career goal is to attain a leadership role as a Healthcare Business Analyst.
Student Name
Assignment Title
Colorado Technical University
Date
Introduction
Introduce the topics you will cover in your paper. Use 12-pt Times New Roman font, and double space and indent each paragraph throughout your assignment. Each paragraph should include a topic sentence, at least 2 qualifier sentences, and a transition for a total of 4 sentences. Use APA in-text citations where your references are used. Do not change the document margins. The paper should be 3–5 pages (plus a title page and a reference page).
Official Professional Summary
Describe your official professional career, including your strengths that can be transferred to any position you hold and any rewards you have received in your past employment.
Insert your response here.
Career Goals
What are your career goals? Where are you today, and where do you want to be?
Insert your response here.
Coursework Reflection
Describe how the courses you have taken have helped you prepare for your career.
Insert your response here.
Conclusion
Summarize the main points of your paper. Be sure to proofread your assignment for organization, grammar, punctuation, and APA style.
References
Cite 1–3 sources in APA format. Here are some examples of references cited in APA format:
Khan, M. A., Ismail, F. B., Altaf, H., & Basheer, A. (2020). The interplay of leadership styles, innovative work behavior, organizational culture, and organizational citizenship behavior. Sage Open, 10(1). http://dx.doi.org.proxy.cecybrary.com/10.1177/2158244019898264
Kmec, J. (2012, March 13). Where’s the boss? And what counts as “work”? The Society Pages. https://thesocietypages.org/socimages/2012/03/13/wheres-the-boss-and-what-counts-as-work/
Gliddon, D. G., & Rothwell, W. J. (2018). Innovation leadership. Routledge.
https://login.proxy.cecybrary.com/sso/skillport?context=137758
,
Maria Thomas [email protected]
10930 Terra Vista Pkwy #116
Rancho Cucamonga, CA 91730 Cell: 909-942-0806
Objective: Seeking a position that will benefit and foster the utilization of current skills,
strengths, and educational background. I’m eager to learn and acquire new skills
while becoming an integral part of a team.
Experience: 2021 – Current – Quality Analyst – Kaiser Permanente
• Facilitates meetings regarding certain issues or agenda items for the purpose
of maintaining the licensing and accreditation requirements.
• Conducts reviews utilizing medical staff and multidisciplinary
criteria/guidelines/indicators.
• Determines which cases fail to meet the criteria and require further
multidisciplinary review.
• Executes the quality improvement monitoring agenda for assigned
departments to include all aspects of data management and analysis of
trends and patterns of practice.
• Serves as a resource regarding regulatory and organizational requirements.
• Assures that activities related to the quality improvement process will meet
the federal, state, and local standards and requirements.
• Serves as a liaison between the medical staff, ancillary support departments,
and QI department members.
• Ensures confidentiality of information.
• Provides information to physician profiles based on the quality of care and
focus reviews.
• Compiles information and prepares quarterly reports.
• Coordinates the development of meaningful quality improvement indicators
that comply with organizational guidelines and regulatory requirements.
• Conducts statistical analysis to determine data reliability and confidence
intervals.
• Assists in evaluations for assigned areas and coordinates approval.
• Updates Quality Improvement Plan and coordinates approval.
• Develops and implements systems, procedures, and forms to improve data
collection, management, and display and to aid in the education of new
processes or changes in standards of practice.
• Completes special projects, studies, and related statistical analysis.
2016 – 2021 – Bilingual Appointment Clerk – Kaiser Permanente
• High volume patient care call center representative.
• Answer, address, and support members with an array of requests.
• Follow department scheduling and administrative guidelines with minimal
error.
• Learn and master multiple software: Epic Health Connect, GPS, RIS, KPATHS,
and Microsoft Office.
• Adequately address each member’s concern or request and provide our
members with exceptional customer relations.
• Strong problem-solving skills.
• Excellent ability to effectively and concisely articulate patient’s concerns or
needs with the appropriate resources when needed.
• Ability to work in a time-sensitive and high-production environment.
• Assist our medical providers with scheduling in both primary and specialty
care departments.
• Outbound calling campaigns to our members in need of follow-up
appointment scheduling, chronic disease management appointments, and
clinical cancellation appointment rescheduling.
• Assist in quality improvement projects such as deciphering error reports for
target dates, and scheduling errors for certain specialty departments, and
participate in testing new scheduling system integrations and/or upgrades
such as KPATHS.
2011 – 2016 – Call Center Regional Manager – Orkin Pest Control
• Responsible for effectively managing 16 Service Representatives
• Responsible for setting monthly goals for Sales Representatives
• Coached new Sales Representatives on sales techniques and closing strategy
• Lead and develop team members by establishing performance and sales
standards.
• Manage Regional Collection Department by monitoring debit balances and
collection efforts made by collectors.
• Continuously gain customer satisfaction by handling escalated external and
internal customer concerns
• Generate monthly productivity, service, and sales reports.
• Lead or facilitate staff/ sales meetings.
• Solely responsible for performing yearly performance reviews.
2006 – 2012 Assistant Manager – FedEx Office
• Responsible for managing and growing corporate retail business accounts
• Achieve and maintain business sales and service goals.
• Grow business and increase revenue by prospecting, up-selling, and cross-
selling.
• Interview job applicants and assist General Manager with the hiring of Sales
and Customer service Representatives.
• Plan, organize, and direct the activities of 20 Sales and Customer Service team
Representatives.
• Evaluates the efficiency and productivity of assigned Sales and Customer
Service Representatives by establishing performance standards, and objectives
and assist the General manager with conducting performance appraisals.
Education:
BS, Business Administration – Expected Graduation 08/2022 – 163.5 units completed
Healthcare Management, Colorado Technical University
• President’s List Honors
• Dean’s List Honors
United States Army – Petroleum Supply Specialist 2004-2010
Additional Language Fluency: Spanish
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