10 Sep Case 2: Quality Control Question 1: What the customers were saying

Case 2: Quality Control

Question 1: What the customers were saying in the responses given and translation of the responses into customers’ requirements using an actionable business language.

Response 1: In the facility, the atmosphere is not desirable, and there is a long waiting time for customers.

Response 2: In the facility, there is no cleanliness

Response 3: There is no cleanliness in the facility, and the response to customers is poor

Response 4: Sanitary conditions in the facility are not appropriate for children, and thus, cleanliness does not meet the standards.

Question 2: How customer requirements can be translated into service delivery activities and processes and production.

By identifying the customers’ expectations and needs, the management for Rosie’s has an opportunity to grow. When it comes to food and drinks, the customers’ expectations include meeting the unique needs, fresh food, and food that is at the right temperature. After that, these needs are transformed into service specifications and production. Translation of the expected quality into design quality involves developing processes like training and making qualities surpass the customers’ expectations. What the customer receives in terms of quality is the output. Hence, the customers’ expectations in terms of the restaurant’s quality will be high when expectations are exceeded. To achieve that, greater attention has to be paid to the experiences of the customers.

Question 3: What I learned after conducting a mock voice for the customer process for school or college.

I learned that many issues emerge from the communication between students and teachers, registration of classes, and finance. To meet the students’ needs, education institutions are doing their best, but due to many different changes, students are becoming frustrated. A school or college may want to focus on including persistence in the enrollment processes and overall registration, swift response to particular needs, accurate invoices, and student representatives who are eager.