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Learning Resources Note: To access this week’s required library resources, please click on the link to the Course Readings List, found in the Course Materials section of your Syllabus. Required Readings McLaughlin, D. B., & Olson, J. R. (2017). Health care operations management (3rd ed.). Chicago, IL: Health Administration Press. Chapter 7, “Statistical Thinking and Statistical Problem Solving” (pp. 167-201) Chapter 11, “Process Improvement and Patient Flow” (pp. 281-320) Barrett, R. T., & Tolbert, S. H. (2014). Problem solving in the workplace through application of business knowledge and quantitative methods. Journal of Business and Economics, 5(7), 937–944. Retrieved from http://w.academicstar.us/UploadFile/Picture/2014-9/2014916114047933.pdf Barrett, R.; Tolbert, S., & Academic Star Publishing Company. (2014). Problem Solving in the Workplace through Application of Business Knowledge and Quantitative Methods. Journal of Business and Economics, 5(7), 937-944. Used with permission of Academic Star Publishing Company. Nordlander, T. E. (2014). The healthcare sector needs more operational research. Lecture Notes in Management Science, 6, 1–3. Retrieved from http://orlabanalytics.ca/lnms/archive/v6/lnmsv6p1.pdf Nordlander, Tomas Eric, ‘The Healthcare Sector Needs More Operational Research’, 6th International Conference on Applied Operational Research, Vancouver, BC Canada, 29-31 July 2014 Zhong, X., Williams, M., Li, J., Kraft, S. A., & Sleeth, J. S. (2014, August). Primary care redesign: A simulation study at a pediatric clinic. Paper presented at the meeting of IEEE International Conference on Automation Science and Engineering (CASE), Taipei, Taiwan. MoreSteam.com. (n.d.). Process flow chart. Retrieved from https://www.moresteam.com/toolbox/process-flow-chart.cfm Required Media Watch the following videos on process flow and critical path. Projex Academy. (2016, October 7). Learn PMP critical path in 17 minutes flat! [Video file]. Retrieved from https://www.youtube.com/watch?v=t6KVR80B7Dc MuskegonCC. (2013, January 3). QC101 process flow charting [Video file]. Retrieved from https://www.youtube.com/watch?v=_2miUEt81nI Schade, M. B. (2012, March 2). Basics of mapping a process. Simple. Handy. [Video file]. Retrieved from https://www.youtube.com/watch?v=JENOhSXzi2U Zabel, M. (2012, May 14). Process mapping [Video file]. Retrieved from https://www.youtube.com/watch?v=LJwKZuQUb7g Assignment: Operational Process Flow Process improvement requires the analysis of processes and of data. In this Assignment, you will develop a process flow for an operational activity that takes place in your organization, whether or not you work in the field of health care. To prepare for this Assignment: Read the articles and watch the videos on process mapping and critical path. Identify an operational activity within your organization, or an organization with which you are familiar. These activities could include business planning, staff training initiatives, changes in case management, etc. The Assignment: Using what you have learned about process mapping in this week’s resources, create a process mapping flowchart to measure operational data of the activity using Microsoft PowerPoint or Microsoft Visio. Identify the important measurements within your process which provide operational data. Then, based on the process map you have created, list and describe these measurements and the critical path within your process, utilizing any additional process improvement tools necessary. Your completed Assignment should include the flowchart, a description of process measurements, the critical path analysis, and a 1- to 2-page summary. By Day 7 Submit your Assignment. Submission and Grading Information To submit your completed Assignment for review and grading, do the following: Please save your Assignment using the naming convention “WK9Assgn+last name+first initial.(extension)” as the name. Click the Week 9 Assignment Rubric to review the Grading Criteria for the Assignment. Click the Week 9 Assignment link. You will also be able to “View Rubric” for grading criteria from this area. Next, from the Attach File area, click on the Browse My Computer button. Find the document you saved as “WK9Assgn+last name+first initial.(extension)” and click Open. If applicable: From the Plagiarism Tools area, click the checkbox for I agree to submit my paper(s) to the Global Reference Database. Click on the Submit button to complete your submission.

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