03 Feb B. be more negative.

Question 1 of 20 : Select the best answer for the question.

1. What is the first step in dealing with an injured relationship?

A. Ignoring the problem

B. Yelling at the person you’re fighting with

C. Recognizing there’s a problem

D. Just letting things work out

Question 2 of 20 : Select the best answer for the question.

2. A step occasionally required to repair damaged relationships is

A. deciding that the relationship isn’t worth saving.

B. changing the behavior that caused the problem.

C. communicating honestly and openly about the problem.

D. looking at the problem from the other person’s point of view

Question 3 of 20 : Select the best answer for the question.

3. Which scenario best exhibits the relationship between frustration and aggression?

A. Bob yelled at his kids after his boss blamed him when the company lost its largest sales account, even though Bob wasn’t responsible for the account.

B. Bob yelled at his kids despite receiving a bonus from his boss when he exceeded his monthly sales numbers.

C. Bob hugged his kids despite being fired from his job.

D. Bob quit his job despite having a loving family.

Question 4 of 20 : Select the best answer for the question.

4. What is the goal of aggression?

A. To keep anger focused on you

B. To be a positive role model

C. To be a negative role model

D. To remove the obstacle that’s causing frustration

Question 5 of 20 : Select the best answer for the question.

5. Using positive self-talk is a great way to

A. motivate your children.

B. motivate yourself.

C. motivate your coworkers.

D. lower your self-esteem.

Question 6 of 20 : Select the best answer for the question.

6. The most common listening problem is

A. not giving other people a chance to talk.

B. assuming what the other person has to say isn’t important.

C. paying attention but misinterpreting the message.

D. trying to listen to two people at once.

Exam Number: 700418RR

Lesson Name: Managing and Improving Relationships

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Question 7 of 20 : Select the best answer for the question.

7. Which of the following is a regular outcome of being late for work?

A. You may not receive a performance bonus.

B. You create a productive schedule.

C. You make time to help others with their work.

D. You fall behind on your work.

Question 8 of 20 : Select the best answer for the question.

8. The main reason that family and friends are frequent targets of aggression is that

A. as obstacles, they’re unremovable.

B. frustration-producing obstacles are often unclear.

C. they’re convenient.

D. they cause the most frustration

Question 9 of 20 : Select the best answer for the question.

9. Plateau periods are times in life when

A. all kinds of new things happen.

B. nothing seems to happen.

C. you should maintain your current approach to life.

D. you should cancel your upcoming vacation.

Question 10 of 20 : Select the best answer for the question.

10. Which of the following statements is true of taking responsibility?

A. If you correct a mistake quickly, no one else needs to know about it.

B. Blaming another for your mistake is sensible when your accusation can be proven.

C. You’re unlikely to get control of your life when you blame others for your mistakes.

D. You can’t expect people to respect you if you make too many mistakes.

Question 11 of 20 : Select the best answer for the question.

11. Which of these is an example of a plateau period?

A. You recently received a good review from your boss, but you’re tired of your current position.

B. You’re excited about starting a new job, but also a bit nervous.

C. You take up a sport you’ve always been interested in and learn how to play it quickly.

D. A community group invites you to become a member.

Question 12 of 20 : Select the best answer for the question.

12. Which sentence best describes frustration?

A. When you can’t achieve your goal due to events beyond your control

B. When you achieve your goals despite certain events

C. When you can’t achieve your goal because you had a poor plan

D. When you can’t achieve your goal because you are not trying hard

Question 13 of 20 : Select the best answer for the question.

13. Which of these is most important to success in your job?

A. Keeping busy

B. Showing up and being on time

C. Spending quality time with your supervisor

D. Advising coworkers when you’re ill

Question 14 of 20 : Select the best answer for the question.

14. When we often interrupt a person who’s speaking to us, we’re likely to give the impression that we

A. aren’t really listening to what the speaker is saying.

B. are really interested in the subject matter.

C. are knowledgeable about the topic of discussion.

D. want to hear more about the topic being discussed.

Question 15 of 20 : Select the best answer for the question.

15. Which of the following does not illustrate an effective way of coping with a major frustration?

A. Tired of the long hours and low pay of his job at Burgers-R-Us, Robert began night classes in bookkeeping.

B. Cameron loved cars, but realizing he wasn’t performing well as a car salesman, he persevered until he landed work as an apprentice mechanic.

C. Natalie wasn’t getting ahead in her social service job and felt she wasn’t serving her Latino clients well, so she became a student of Spanish.

D. Leslie loved clothes and hoped to become a designer, so she quit her job at the convenience store and moved back to her parent’s home in Arizona.

Question 16 of 20 : Select the best answer for the question.

16. Communicating openly and honestly is one of the steps to

A. redirecting bad behavior.

B. engaging in positive self-talk.

C. repairing an injured relationship.

D. handling a plateau period.

Question 17 of 20 : Select the best answer for the question.

17. Which of the following best describes aggression?

A. The need to strike out verbally or physically

B. Being upset because you can’t pay the cell phone bill because you lost your job

C. Being angry because you overslept and missed the bus

D. Losing your house because of a fire caused by faulty wiring you couldn’t fix

Question 18 of 20 : Select the best answer for the question.

18. Which of these will probably cause frustration?

A. Deciding to take an extra hour for lunch

B. Feeling tired at work because you stayed out too late

C. Spending too much money

D. Getting stuck in an elevator on the way to an appointment

Mark for review (Will be highlighted on the review page)

Question 19 of 20 : Select the best answer for the question.

19. Which one of the following is a good way to deal with frustration?

A. Become angry at your friends.

B. Give up without trying and move on to something easier.

C. Try to remove the obstacle that’s blocking the goal.

D. Keep your feelings inside.

Question 20 of 20 : Select the best answer for the question.

20. If your emotional energy is low, your attitude will likely

A. be more positive.

B. be more negative.

C. vary substantially.

D. not be impacted.