03 Feb consideraiton of what is

Question 1 If you are able to make a persuasive argument that the other party should accept your position, you are showing persistence. Question 2 When preparing to discipline someone, it may be necessary to delay the meeting for an hour or two or until the next day (if feasible) if you need time to control your emotions and return to an objective frame of mind. Question 3 Showing empathy when delivering the assertive confrontation message can be helpful to the individual you are confronting because it shows that you support the individual despite the behavior you wish him or her to change. Question 4 During a probationary period, an employee does not typically enjoy the full range of rights as enjoyed by other employees, such as use of the company’s grievance process. Therefore, it is easier to terminate an employee during this period. Question 5 An employee who engages in a physical altercation with a co-worker exhibits a stage two level of behavior for workplace violence. Question 6 One aspect of critical reasoning is being calm under pressure. Question 7 An effective consensus decision-making process requires that all team members agree before a decision may be implemented. Question 8 Anonymous idea generation is the best brainstorming process when team members fear being identified with an idea when someone in authority is present in the room. Question 9 If a person who is becoming aggressive fails to leave your office upon your request to do so, the safest thing to do is to leave first. Question 10 In the identify step of the experiential learning model, you are asking why your experince happened as it did. Question 11 Nick recently broke up with his girlfriend. He was in a serious car accident in which he broke his leg. His car was totaled and he did not have insurance. When he finally returned to work, he had to take a bus because he couldn’t afford to buy a car. At work, he keeps to himself and doesn’t interact much with others. These are classic signs for the potential for workplace violence requiring immediate invervention before matters escalate to a violent situation. Question 12 Because it ensures greater anonymity, a group rotation brainstorming process encourages greater openness and candor than other processes. Question 13 When the outcome of an investigation of misconduct is inconclusive, it is still appropriate to remind the parties involved of company policy and the consequences for violation. Question 14 In a round robin, individuals write down their ideas that may solve a problem before sharing them openly with group members. Question 15 When reflecting on an experience you had in managing conflict and deciding what traits or behaviors to focus on for improvement, you will become overwhelmed if you chose more than two or three. Question 16 For allegations of gross misconduct, as opposed to basic rules violations, it is generally best to defer the investigation of the matter to human resources or other appropriate department rather than investigate it yourself as the manager. Question 17 Consultative decision making is demonstrated by a healthcare Administrator asking for feedback on a proposed project. Question 18 An annual performance appraisal is most effective when accompanied by an annual or semi-annual cycle of activities, such as on-going coaching and feedback and continual review of goals and objectives. Question 19 A manager who does not reflect on past experience will likely repeat the same mistakes over and over again. Question 20 Escorting a terminated employee off the premises is the universally accepted practice. Week 4 Post-Test Question 1 At its heart, conflict involves the following 3 elements: Question 2 A positional approach to addressing conflict is best illustrated by: Question 3 A conflict trigger over information may occur when a manager: Question 4 A manager should not intervene in the following conflict: Question 5 Which example below most accurately reflects a negotiator engaging in intergrative negotiation? Question 6 When an employee files a grievance pursuant to a company procedure developed to address such matters, he is exercising a Question 7 Through which channel do we mostly communicate? Question 8 Having feelings, expressing them, hearing them and responding to them is the meaning of which of the following Question 9 One of the best ways to encourage another person to listen to you is to Question 10 Which of the following phrases are good examples of messages from the superiority end of the continuum? Question 11 If your self-score on the conflict capability questionnaire is 17 points or higher, you Question 12 When both party’s scores are in the low range on the conflict capability questionnaire, the following outcome is likely Question 13 Which of the following is not a fair standard for determining whether a supervisor should agree to a modified work schedule for an employee Question 14 The parties in a negotiation are challenging each other regarding the viability of certain proposals suggested by either party. Previously, they had listed a wide range fo possible solutions. The process in which they are currently engaged can best be described as: Question 15 Jan and Carl have each made a proposal to settle a dispute regarding how to perform a particular task. Neither seems to like the other’s suggestion. To overcome this impasse, they might do all the following except: Question 16 A party makes an extreme demand at the beginning of negotiations. You suspect he has greatly overstated his postion so that he can bargain down to the position he wants without consideraiton of what is fair and reaonsable to you. To counteract this, you might consider all the following strategies execpt: Question 17 Which of the following issues would be inappropriate for you to mediate? Question 18 When a party is telling his or her story, as a mediator, you should do all the following except: Question 19 In directive decision making, a manger may allow for all of the following opportunities except: Question 20 A manager who requires little or no consultation with her before the team renders and implements a decision is engaging in which decision-making process?

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