14 Aug Course Project: Final AssignmentYour final course project a
Course Project: Final AssignmentYour final course project assignment is due at the end of this unit. In order to complete this presentation, you must:Conduct benchmarking research to identify best practices to improve both the clinical and nonclinical practices of the organization.Analyze the customer service and satisfaction drivers present in this case study and apply those drivers to the customer facet of the balanced scorecard.Consider the costs and revenue implications in the case study and apply those considerations to the financial facet of the balanced scorecard.Determine how to assess the organizational success, timeliness, effectiveness, and efficiency of services after the change was implemented.Describe measures will you use to make this assessment and provide your rationale for selecting these measures.Once you have completed the steps outlined above, use the material you have gathered, along with the feedback you received from your previous project assignments in Units 5 and 7 to prepare a PowerPoint presentation outlining the actions you believe Ellen Zane must take in order to lead Tufts Hospital to the next level of sustainability in a highly competitive health care marketplace.
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