31 Dec Question 4. 4. (TCO 8) (I) Describe burnout

Multiple Choice

Question 1.1. (TCO 3) Ethics is derived from the _____ word ethos, referring to a person’s inner character and fundamental orientation toward life. (Points : 5)

Hebrew

Roman

Greek

English

French

Question 2.2. (TCO 3) The effective leader holds _____ as a central value and foundation for all other values. (Points : 5)

Power

Custom

Success

Truth

None of the above

Question 3.3. (TCO 3) The following are six values of caring leaders in every field and level of responsibility: (Points : 5)

Excellence, excitement, support, efficiency, effectiveness, ease

Determination, diligence, dogma, deliberation, dependability, delegation

Honesty, consideration, responsibility, persistence, excellence, commitment

Power, position, perseverance, perception, patience, people

None of the above

Question 4.4. (TCO 7) The time perspective of the individualist is ____. (Points : 5)

The present

The future

The near future

The past

Question 5.5. (TCO 4) Characteristics of a high performance team include: (Points : 5)

A clear, elevating goal

Competent team members

A collaborative climate

Principled leadership

All of the above

Question 6.6. (TCO 4) A leader can create a high performance team by: (Points : 5)

Showing enthusiasm for the work of the group

Making timely decisions based on group goals

Keeping people informed about progress

Putting others first and self last

All of the above

Question 7.7. (TCO 4) Research shows that success is enhanced if an organization understands and effectively manages which of the following team processes? (Points : 5)

Buy in

Accountability

Learning

Infrastructure

All of the above

Question 8.8. (TCO 8) _____ involves reconciling underlying differences so that issues are resolved to the mutual benefit of all parties. (Points : 5)

Domination

Accommodation

Compromise

Collaboration

All of the above

Question 9.9. (TCO 9) A recent survey shows that _____ of the North American companies surveyed engaged in 11 or more change initiatives within a five-year period. (Points : 5)

42 percent

11 percent

88 percent

97 percent

Page 2

Multiple Choice

Question 1.1. (TCO 7) All but one of the following are steps that help close communication gaps caused by personality differences. (Points : 5)

Be tolerant

Be quiet

Talk it out

Give a little

Question 2.2. (TCO 3) Religious ethics are based on a _____ understanding of the world. (Points : 5)

Secular

Theistic

Scientific

Phenomenological

Empirical

Question 3.3. (TCO 4) Group member roles that reduce group success are: (Points : 5)

Ego tripper, negative artist

Above it all, aggressor

Jokester, avoider

All of the above

None of the above

Question 4.4. (TCO 8) Dealing effectively with diversity means: (Points : 5)

Behaving in a way that creates trust and respect among people and gains benefits from their differences

Learning everything about other cultures in an effort to give special treatment to minority groups

Changing your way of thinking to be more like coworkers from different cultural backgrounds

All of the above

Question 5.5. (TCO 9) Types of leadership training interventions include: (Points : 5)

One-on one coaching

Formal education

On-the job learning

All of the above

None of the above

Question 6.6. (TCO 9) The seven rules to guide leaders in implementing change include: (Points : 5)

Have a good reason for making a change; personalize change.

Implement change thoughtfully; put a respected person in charge of coordinating change.

Tell the truth.

Wait patiently for results; acknowledge and reward people.

All of the above

Question 7.7. (TCO 9) _____ focus and energize people, _____ reinforces and encourages people, _____ is needed to correct and modify behavior. (Points : 5)

Activities; practice; teamwork

Studies; repetition; analysis

Goals; recognition; feedback

Projects; measurement; planning

None of the above

Question 8.8. (TCO 6) _____ is a careful search for excellence, which involves taking the absolute best as a standard and trying to surpass it. (Points : 5)

Top grading

Bottom lining

Pin pointing

Bench marking

None of the above

Question 9.9. (TCO 6) One minute praising has four characteristics, including: (Points : 5)

Be immediate

Be specific

Be sincere

Encourage the individual

All of the above

Question 10.10. (TCO 6) Performance reviews should include which three steps? (Points : 5)

Preparation, implementation, follow-up

Job design, wage administration, evaluation

Individual report, group report, organizational report

Thinking, doing, discussion

Content, process, application

Question 11.11. (TCO 10) Effective performance of any job requires: (Points : 5)

Leadership and luck

Intelligence and dexterity

Setting objectives and measuring results

None of the above

Page 3

Essay and Short Answer

Question 1. 1. (TCO 4) This question has three parts:

(I) Identify the four stages of group development as originally theorized by Tuckman.

(II) For each stage, describe the group characteristics, major issue, and member behavior.

(III) Provide an example of a group you have been in, and show how the group went through the stages. Describe behaviors or issues that helped move your team from one stage to the next. (Points : 30)

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Question 2. 2. (TCO 2) (I). Describe each of the following leadership styles: directive, participative, and free rein. (II) Explain which one is best, or, if no one style is best, describe what the style of leadership depends on. (Points : 30)

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Question 3. 3. (TCO 3) List, describe, and provide an example to illustrate each of the four bases of PERSONAL power. (Points : 20)

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Question 4. 4. (TCO 8) (I) Describe burnout. In your own words, describe the formula for burnout. Finally, discuss what leaders can do to prevent burnout in the workplace. (Points : 20)

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