09 Jul article review business class pick your choice following
12 font times roman 4 page article review on the following articles pick your choice from list below. Thank you.
Bitter (2016) Consequences of customer engagement behavior: when negative Facebook posts have positive effects
Kumar (2015) Research framework, strategies, and applications of intelligent agent technologies (IATs) in marketing
Maecker (2016) The effect of social media on customer relationship management
Malthouse (2013) Managing customer relationships in the social media era: Introducing the social CRM house
Patil (2014) Social media and customer relationship management
Rosman (2013) The implications of social media on customer relationship management and the hospitality industry
Rubin (2010) Artificially intelligent conversational agents in libraries
Schultz (2016) Insights from consumer interactions on a social networking site: findings from six apparel retail brands
Wieneke (2016) Generating and exploiting customer insights from social media data
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