CTQ1. Read the Minicase from Chapter 1 or Chapter 2. Answer all the Discussion Questions in the end of this Minicase.

CTQ2. Pick one question to answer from the following list. Use your own language. Copying from the textbook will result in 0 points.

• Define the following terms: general manager, functional manager, CIO, and end-user. Explain how these roles differ and the skill set each role requires.
• Explain how data scientists contribute to firms’ value creation.
• Explain why it is critical to the success of modern firms that general and functional managers be directly involved in information systems and technology decision-making.
• Explain why modern firms are increasingly selecting CIOs from the managerial ranks rather than from the technology ranks.
• Describe Moore’s law and its direct and indirect effects on organizations.
• Describe the difference between information systems and information technology. Provide an example of each.
• Provide an example of two organizations in which you think a similar information system would engender two very different outcomes. Explain why.
• Provide two examples, from your personal experience, of information systems that generate positive and negative unintended results.
• Define the concept of systemic effects. Explain why it is important for you as a general or functional manager to be aware of this concept.
• Describe first-, second-, and third-order organizational change induced by the adoption of new IT. Provide an example, real or imagined, for each of these three levels of change.