01 Jan Define the concept

Question 1. Question :

Learning refers to relatively ________ changes in human capabilities.

permanent

temporary

intermittent

both B and C

both A and B

Question 2. Question :

___________ are principles of proper conduct focused on issues such as corruption, exploitation of labor, and environmental impact.

Transnational ethics

World ethics

International ethics

Domestic ethics

Universal ethics

Question 3. Question :

Emotions are ________ reactions that have both a physical and mental component.

simplistic

complex

unreliable

temporary

inconsistent

Question 4. Question :

An example of an individual difference would be:

personality

intelligence

emotions

attitude

all of the above are correct

Question 5. Question :

Burnout occurs when the job requires that you work closely with ____.

others

friends

family

external rewards

internal rewards

Question 6. Question :

Emotional intelligence is a conglomeration of:

social skills

personality traits

dissonance factors

acuity factors

both A and B are correct

Question 7. Question :

Which of the following is an example of a job environment factor?

lighting

temperature

noise

office arrangements

all of the above

Question 8. Question :

To be competitive, organizations must have associates and managers who can effectively

learn

grow

compensate others

discern

both A and B

Question 9. Question :

International ethics focus on:

corruption

exploitation of labor

environmental impact

all of the above are correct

none of the above

Question 10. Question :

Information sharing involves sharing of ______.

material costs

costs of turnover

absenteeism

initiatives

all of the following are correct

Question 11. Question :

A work-related stressor is:

role conflict

role ambiguity

work overload

job security

all of the above

Question 12. Question :

In a global economy _______ move freely across national borders.

products

services

people

financial capital

all of the above are correct

Question 13. Question :

Identify the five categories of motivation practices managers can use to motivate associates, and give an example that demonstrates how each category can be used.

Question 14. Question :

Explain how differences in levels of hardiness, self-esteem, and Type A versus Type B personality influence how an individual reacts to stress.

Question 15. Question :

Define the concept of an “attitude” and that of “personality.” Explain how these concepts are similar and different.

Question 16. Question :

Discuss the difference between a stereotype, prejudice and discrimination. Next, cite (list) two federal laws that help to alleviate two different forms of employee or job applicant discrimination.