15 Mar Discuss about the company key areas of resourcing, training, development, motivation, and reward (how the company goes about i
Make a report on Virgin group.
-Discuss about the company key areas of resourcing, training, development, motivation, and reward (how the company goes about it).
-Analyze the recent impact of Covid19 outbreak on company internal culture (internal culture affected by covid).
-Evaluate present communication skills within the company and Propose improvements in internal communication skills within the different groups( in the company) and with customers.
-Evaluate interpersonal management issues within the company using Human Resource Management models.(models attached below)(use any one or two).
-Mention final conclusions( personal review on how things could improve within the company).
Contextual information: take in consideration recent affectation in Tourism of Covid19 outbreak
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Wordcount: 3.000 words
Cover, Table of Contents, References and Appendix are excluded of the total wordcount.
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The in-text References and the Bibliography must be in Harvard’s citation style.
EU Business School
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CROSS-CULTURAL & TEAM-MANAGEMENT
MASTER IN TOURISM & HOSPITALITY MANAGEMENT
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• Collective effort of all employees to achieve organization objectives
TEAM MANAGEMENT TEAM ORGANIZATION
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Disadvantages:
You may rely too much
on others
You may be too much
concerned about how
others feels about you
Advantages:
You have great
communication skills
You feel comfortable in
almost all situations
THE SOCIAL MINDSET
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Disadvantages:
You might be so set on
growing that you
probably forgot to live
during the journey
You might be some sort
dissatisfied
Advantages:
You are always going to
be improving
It’s going to be easier
for you to succeed
THE GROWTH MINDSET
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Disadvantages:
You can never achieve
your dreams
You are always afraid to
do anything
Advantages:
There are not very
advantages on being too
fear; you can get
blocked and stuck in
your life
THE FEAR MINDSET
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Advantages: It’s easy to achieve happiness in the short term
Disadvantages:
You have no discipline to achieve big things
You often waste your time
THE LAZY MINDSET
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Disadvantages:
You can get obsessed of
what people do or have
You waste precious time
You come across to
others in a negative way
Advantages:
Sometimes it can be a
motivational factor in
pushing you to achieve
something
THE ENVY MINDSET
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THE BUSINESS MINDSET
Disadvantages: You might be focused too much on money There is a lot of responsibility being an entrepreneur or a leader There is life after work
Advantages: You possess the qualities to help others You can solve difficult problems You can achieve financial freedom & independence
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THE DREAMER MINDSET
Advantages: You possess the ability to think big You know what you want from your future You realize how much you can get from life
Disadvantages:
Dreaming is good if you take action at the same time
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THE FOLLOWER MINDSET
Disadvantages: You will be going after other decisions You might never achieve happiness because you are not going to fulfil your own goals
Advantages: There’s always less control of our own life being a follower There is also less risk following other decisions
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Advantages: Perhaps it can motivate you to be more successful
Disadvantages: You will never be satisfied You will always want more You are not focused on helping others
THE GREED MINDSET
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THE GRATITUDE MINDSET
Advantages: You always
appreciate the things you have a lot
It’s easier for you to be happy
Disadvantages: There’s no really
disadvantages of being grateful
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Disadvantages:
Over-confidence can
lead to arrogance
Advantages:
You are happy with
yourself and the way
you are
You are more likely to
take action
You manage good social
situations
THE CONFIDENT MINDSET
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Advantages:
You are able to produce unique ideas, what's more difficult that it seems
You are natural predisposed to creativity
THE CREATIVE MINDSET
Disadvantages: Sometimes creativity can lead yourself to complicate simple things
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Disadvantages:
Probably you have lazy habits
Probably getting bad results in the long term
Nothing good comes from easy things
THE SHORT-TERM MINDSET
Advantages: You only come happy for a short period of time Is something similar to lazy mindset
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Advantages:
Perhaps you can have potential motivation to improve yourself
Disadvantages:
You will hurt people around you
You are not able to control your emotions
You will waste your time blaming others
THE ANGRY MINDSET
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Disadvantages: You might overwork some time
Advantages:
You find easy to give priority to what is important
You can get things done easily without distraction
THE PRODUCTIVE MINDSET
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EXERCICE WHICH KIND OF MINDSET ARE YOU? DO YOU THINK IS THE MOST APPROPRIATE FOR YOUR WORK? DO YOU THING YOU CAN CHANGE? HOW?
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CROSS-CULTURAL & TEAM-MANAGEMENT
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DO THIS
WHAT WE SHOULD DO?
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HUMAN RESOURCES MANAGEMENT MODELS
The strategy that businesses takes towards his employees
HARD: employees are only a resource as many others in the organization
SOFT: employees are treated as one of the most important assets in the organization. In the tourism sector, people are the critical dimension to maintain high service standards
HR MANAGEMENT
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HARD & SOFT APPROACH TO HRM
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JUST ANOTHER RESOURCE
How do we use employees most productively?
Hiring /Moving/ Firing
KEY FEATURES
Short-term changes
Minimal communication
Less motivation (only some financial rewards linked to results %)
Little empowerment
Autocratic leadership style
HARD vs SOFT
THE MOST IMPORTANT RESOURCE
How do we get the best of our employees?
Competitive advantage
KEY FEATURES
Regular communication
Competitive payment & rewards
Motivation & delegation
Job design & job satisfaction
Democratic leadership style
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HARD
More cost-effective workforce
Quicker decision making by senior managers
Higher absenteeism & difficulties with employees retention
Potential damage to business reputation
POSITIVE & NEGATIVE
SOFT
Higher employee costs may leave business at a competitive disadvantage
Higher levels of motivation & productivity
Lower absenteeism & higher employee retention
Benefit to business reputation
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HUMAN RESOURCES MANAGEMENT MODELS
The Harvard Model
The Warwick Model
The 5P’s Model
The Ulrich Model
The ASTD Competency Model
HR MANAGEMENT
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This model is based on 5 constitutional aspects PURPOSE PRINCIPLES PROCESSES PEOPLE PERFORMANCE
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He argued that "employee champions deliver competent and committed employees, administrative experts deliver efficient HR practices, change agents deliver capacity for change in individual behavior and organizational culture, and strategic partners deliver business results" (Ulrich & Brockbank, 2005).
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THE ASTD Competency Model
Foundational Competencies: BASIC COMPETENCIES / SKILLS
Areas of Expertise: an individual may need expertise in different areas of knowledge
Roles: an individual may encompass one or many different roles when developing his job
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RECRUITMENT REMUNERATION TRAINING DEVELOPPEMENT MONITORING PERFORMANCE
ORGANIZATIONAL ECONOMIC SUCCESS
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STRATEGIES THAT IMPACT PERFORMANCE ARE 1. Attracting , developing & retaining
high-quality people 2. Talent management 3. Working environment – core values,
leadership, work-life balance, managing diversity, secure employment
4. Job & work design 5. Learning & development 6. Managing knowledge & intellectual
capital 7. Increasing motivation, commitment &
role engagement 8. High-performance management 9. Reward management
HR MANAGEMENT
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Strategic HRM – benefits to the organisation 1. Contributing to the goal
accomplishment & the survival of the company
2. Supporting successfully implementing business strategies
3. Creating & maintaining a competitive advantage
4. Improving responsiveness & innovation potential
5. Increasing the number of feasible strategic options available
6. Participating in strategic planning 7. Improving cooperation between HR
department & line managers
HR MANAGEMENT
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HR MANAGEMENT
The importance of EMOTIONAL
INTELLIGENCE in Hospitality Industry
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HR MANAGEMENT
Tourism is a SERVICE
ORGANIZATION
whose basic function is to serve clients.
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Cognitive Intelligence vs Emotional Intelligence
COGNITIVE INTELLIGENCE:
Visual processing Working memory Fluid &
quantitative reasoning
Knowledge of the world
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Cognitive Intelligence vs Emotional Intelligence
EMOTIONAL INTELLIGENCE:
Identifying emotions Evaluating how other feel Using emotions to facilitate
social communication Controlling one’s own Relating to others
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Can Emotional Intelligence be learned?
Definitely YES buy
Character education Modelling positive behaviours Encouraging people to feel how others are feeling Being more empathetic
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EMOTIONAL INTELLIGENCE
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HOW YOU CAN DEVELOP SELF- REGULATION BEHAVIOUR?
ATTENTION
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HOW YOU CAN DEVELOP SELF- REGULATION BEHAVIOUR?
INTENTION
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HOW YOU CAN DEVELOP SELF- REGULATION BEHAVIOUR?
ATTITUDE
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HOW YOU CAN DEVELOP SELF- REGULATION BEHAVIOUR?
EMOTIONS
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HOW YOU CAN DEVELOP SELF- REGULATION BEHAVIOUR?
BELIEFS
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HOW YOU CAN DEVELOP SELF- REGULATION BEHAVIOUR?
THOUGHTS/IDEAS
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Overthinking leads to sadness & Positive thoughts create positive things
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INTERNAL EVENTS & ACTIVITIES
How internal events & activities could strengthen HR management?
PROPOSE ONE EXAMPLE/IDEA LINKED TO YOUR FIRST ASSIGNMENT. BE CREATIVE
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Thank you & see you next week
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