Kingdom of Saudi Arabia Ministry of Education Saudi Electronic University

المملكة العربية السعودية وزارة التعليم

الجامعة السعودية اإللكترونية

College of Administrative and Financial Sciences

Assignment 3 Communication Management (MGT 421)

Due Date: 25/4/2022 @ 23:59

Course Name: Communication Management Student’s Name: Khadeeja Hefzi

Course Code: MGT 421 Student’s ID Number: 180202041

Semester: Second CRN: 23242

Academic Year:2021-22-2nd

For Instructor’s Use only Instructor’s Name: Students’ Grade: Marks Obtained/Out of 10

Level of Marks: High/Middle/Low

General Instructions – PLEASE READ THEM CAREFULLY

 The Assignment must be submitted on Blackboard (WORD format only) via allocated folder.

 Assignments submitted through email will not be accepted.  Students are advised to make their work clear and well presented, marks may be reduced

for poor presentation. This includes filling your information on the cover page.  Students must mention question number clearly in their answer.  Late submission will NOT be accepted.  Avoid plagiarism, the work should be in your own words, copying from students or other

resources without proper referencing will result in ZERO marks. No exceptions.  All answered must be typed using Times New Roman (size 12, double-spaced) font. No

pictures containing text will be accepted and will be considered plagiarism).  Submissions without this cover page will NOT be accepted.

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Learning Outcomes:

1. Illustrate techniques and skills of correct business research report writing; learn

report writing style using an approved style; and, apply the basics of oral

communication in a presentation of a project, including, proper speech,

organization, use of graphical aids, and effective non-verbal communications.

2. Analyze effective business letters, memorandums, and case studies.

Assignment Question(s):

Data is the new oil for businesses. Generally, businesses relay on these data to perform

better. There are many tools businesses use to collect data such surveys. Surveys are

particularly useful because you can quickly get the responses of your audience. In your

future workplace, you will have many opportunities to create, use and participate in

surveys. Your task for this assignment is to assess your ability and knowledge in creating a

survey.

1. Choose the reason and audience for your survey carefully. (2 marks)

2. Develop your survey. (8 marks)

Note: Use MS Words only to develop your survey

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Answers

Question 1

I intend on carrying out a human resources survey, this is because the human

resources department is very important in an organization. Human resources department

can only work towards the success of the company if it know the needs of the employment

that makes the survey worthwhile. The reason for this survey is to examine the employee’s

motivation to work with the company, and incase the motivation is not there what the

company can do to motivate them. The working culture of the organization is another

important thing that I will address. The other reason is to know employees satisfaction in

the company, the level to which we the company has managed to tap into the employees

skills and talents and the level of productivity is in the organization.

The human resources survey is very important because it is a way of facilitating

effective communication between the human resource department and the employees, this

is because it helps the human resourced department to identify the issues being faced by the

employees in the organization and tackle them effectively, ( Cao & Nguyen, 2021). It will

also enlighten the department on how they can work things around to create a very

cohesive working environment. The intended audience of the human resource survey are

the company’s employees, this survey is effective because it will gives the employees to air

out their views in a discrete way. Therefore it encourages the employees to be more open

because they know that they concerns will be worked on and nobody will judge them based

on what they think.

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Question 2

Survey questions

1 Communication

Is the communication in the company effective?

A) Yes

b) No

How is the information you receive

A) Satisfying

B) Neutral

C) Incomplete

What can we do to improve the communication in the organization?

2 Employees participation

Do employees get enough chance to participate in the company’s decision making process?

a) Yes

b) No

Are you able to balance between personal life and the organization?

a) Yes

b) No

Do you feel your colleagues and seniors communicate information with the utmost clarity?

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a) Yes

b) No

3 Organization culture

How is the organization culture in this company?

a) Very good

b) Good

c) Average

d) Bad

e) Very bad

How can does the company embrace diversity

A) Well

B) Neutral

D) Bad

How does the company define success?

How can the company improve the working culture?

4 Leadership

How effective is the company’s leadership

a) Very effective

b) Neutral

c) Not effective

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How can the leadership be improved?

How does you supervisors treat you?

What is the level of mistake acceptance by the leadership team?

A) Good

B) Neutral

C) bad

5 Employees productivity

Tick the appropriate box

Very

poor

Poor Neutral good Very good

Job skills

Work standards

Work attendance

Resourcefulness

Team work

Commitment

Any other comment on the employees’ productivity

6 Employees Satisfaction

Do you know the organization strategies?

a) Yes

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b) No

Is working in a team helpful to you

a) Yes

b) No

Do you feel that you are valued by the team and the organization?

a) Yes

b) No

Do you plan to stay in the organization for the next years?

a) Yes

b) No

In your opinion how can the company boost the employee’s satisfaction?

7 Employees motivation

Are the leaders motivating

A) Yes

B) No

Do you feel that you contribution is normally accepted

a) Yes

b) No

How exited are you to come to work?

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How confident are you when you have an idea to share?

a) Very confident

b) Confident

c) Hesitant

d) Not confident

8 Employees review survey

Do the employees have the need skills to work in their function?

a) Yes

b) no

Do the employee own their mistakes?

a) Yes

b) no

Do the worker continuously communicates respectfully and professionally with everyone?

a) Yes

b) no

Do the employee always turn to their team members before coming at a decision?

a) Yes

b) No

9 Employees organization experiences

Were you content with the information delivered to you throughout your enrollment?

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a) Yes

b) no

How content were you with the onboarding procedure?

a) Very satisfied

b) Moderately satisfied

c) Neutral

d) Not satisfied

Do you believe that employees are given equivalent development chances in the business?

a) Yes

b) no

Is your relationship with your teammates and colleagues healthy?

a) Yes

b) No

How can we improve employees experience in the company?

10 Employees retention

How satisfied are you with working in the company/

Are the benefits and salary given by the company fair?

a) Yes

b) No

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If you were to resign what would be the cause of your resignation?

Reference

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Loureiro, M., & Loureiro, N. (2021, September). The Importance of Communication

Management for Corporate Image in Football Organizations: A Case Study. In European

Conference on Knowledge Management (pp. 509-XXII). Academic Conferences

International Limited.

Rožman, M., & Štrukelj, T. (2021). Organizational climate components and their impact on

work engagement of employees in medium-sized organizations. Economic Research-

Ekonomska Istraživanja, 34(1), 775-806.

Cao, T. T., Le, P. B., & Nguyen, N. T. M. (2021). Impacts of high-involvement HRM

practices on organizational innovation capability: the mediating mechanism of tacit and

explicit knowledge sharing. International Journal of Innovation Science.

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