29 Jun For this assignment, you will be asked to complete a form report concerning two service encounters that you experience during the term. These reports will be more than just
just follow the instructions and read through the file i had uploaded
answering the question from the sample i believe
6/28/22, 4:12 PM Journal of Service Experience #1
https://elearn.ucr.edu/courses/50038/assignments/348534?return_to=https%3A%2F%2Felearn.ucr.edu%2Fcalendar%23view_name%3Dmonth%26vi… 1/1
Journal of Service Experience #1
Due Friday by 11:59pm Points 75 Submitting a text entry box or a file upload
Start Assignment
. Journal of Service Experiences (individual) 75 points
journal_Sample_BUS111_2013.docx (https://elearn.ucr.edu/courses/50038/files/3530619/download? download_frd=1)
For this assignment, you will be asked to complete a form report concerning two service encounters that you experience during the term. These reports will be more than just descriptions. They will require a formal analysis of the service quality experienced. You will submit each report on iLearn. Your report should be between 2-3 pages in length.
Submitted on due date after class [-20 pts] after due date [-50 pts].
The purpose of this assignment is for you to understand and evaluate service encounters from your perspective as a customer. We all have a number of such encounters each week, including (but not limited to) restaurants, banks, airlines, dry cleaners, doctors, dentists, libraries, travel agencies, phone companies, auto mechanics, and copy centers. Each form will correspond to one service encounter submitted via iLearn. Be sure to completely answer the questions on the form.
,
Blank Copy of Journal Entry for BUS 111 2 Journal entries @ 75 points each = 150 Points
Your Name
Service Industry/Type of Service
Name of organization/corporation
Location Information |
|||
|
Date of Service : |
Time of Svc: |
||
|
Type of Service: |
Place: |
||
|
Approximate waiting time |
|||
|
Rating of Service [1-10] 1= Excellent 10= Poor |
|||
Goals |
1. Describe the expectations you had when you arrived. Were the expectations met? exceeded? How did your expectations/attitude and those of other customers affect your experience?
Apply GAP#1
[ See page 46-47 for extra help .. strategy insight. Using the Gaps Model to assess an organization's Service Strategy.]
2. How were your expectations affected by the level of Service Standards ? Servicescape? Apply GAP #2
reflection
3. Describe how technology was integrated or helped shape your experience? (New innovative ways to deliver service, enabling you or the employees to service better, support or enhance your experience, etc.)
4. Describe how your experience may illustrate one of the eight central paradoxes in technology as described in your textbook [pg. 19].
5. How does your experience related to any issues in Provider Gap 3 or 4 as defined in CH 2?
[Note : Each question is worth 10pts for a total of 50 points per journal entry. Please submit on iLearn on time.
These reports will be more than just descriptions. They will require a formal analysis of the service quality experienced. Your report should be between 3-6 pages in length.]
Our website has a team of professional writers who can help you write any of your homework. They will write your papers from scratch. We also have a team of editors just to make sure all papers are of HIGH QUALITY & PLAGIARISM FREE. To make an Order you only need to click Ask A Question and we will direct you to our Order Page at WriteEdu. Then fill Our Order Form with all your assignment instructions. Select your deadline and pay for your paper. You will get it few hours before your set deadline.
Fill in all the assignment paper details that are required in the order form with the standard information being the page count, deadline, academic level and type of paper. It is advisable to have this information at hand so that you can quickly fill in the necessary information needed in the form for the essay writer to be immediately assigned to your writing project. Make payment for the custom essay order to enable us to assign a suitable writer to your order. Payments are made through Paypal on a secured billing page. Finally, sit back and relax.
Do you need help with this question?
Get assignment help from WriteEdu.com Paper Writing Website and forget about your problems.
WriteEdu provides custom & cheap essay writing 100% original, plagiarism free essays, assignments & dissertations.
With an exceptional team of professional academic experts in a wide range of subjects, we can guarantee you an unrivaled quality of custom-written papers.
Chat with us today! We are always waiting to answer all your questions.