02 Jan Written communication

his assignment helps you develop the skills to master the following course competencies:

Develop innovative and sustainable solutions to strategic and global operations management challenges.
Apply theories, models, and practices of global operations management to address business problems.
Communicate in a manner that is professional and consistent with expectations for members of the business professions.
Overview

In your assignments throughout this course, you will build an operations improvement plan (OIP) based on the real-world example of the Toyota Motor Corporation’s recent product failure crisis. You will imagine, when writing your OIP, that it is the fourth quarter of 2009. For this unit’s assignment, you will begin this project by identifying two organizational processes that you believe would be worth addressing. If you have not already done so, take some time now to read all of the assignments for this course. Each of the first five assignments represent a component of a typical OIP. For the concluding assignment of this course, you will improve, revise, and compile your work to deliver a finalized OIP, incorporating updates and focusing on the message you want to deliver to the organizational leaders; in this case, the organizational leaders are the leaders at Toyota Motor Corporation.

Note that several case studies and library resources that address the Toyota accelerator crisis have been assigned throughout the course. Use the NBC Learn videos and case studies, introduced in this unit’s study activity, to inform this assignment, as well as your subsequent assignments. These materials should give you a starting point for your research, but it will be necessary for you to conduct further independent research on the subject in order to build your OIP. The Capella Library is a recommended source of scholarly and professional information on the subject.

Instructions

For this assignment, complete the following:

Using your preliminary research, identify at least two of Toyota’s existing organizational processes at the time of the accelerator crisis. You will develop an OIP that would replace one or more of these processes.
For each process you identify, write a short summary addressing the following specific topics. Your analyses should be as thorough as possible. Be sure to cite your resources for this information.
Importance:What is the importance of the process to the Toyota organization?
Goals:Supposing that it is 2009, and that you have been hired by Toyota to create an OIP: what are opportunities for innovation or improvement that you might focus on?
Scope:What is the scope of this process? What is the breadth of its reach?
Parties involved:What customers, as well as internal and external suppliers, are affected by this process?
Priority:What is the timeliness or urgency for resolving the issues involved in this process?
Benefits:What is the overall impact or benefit for Toyota in improving this process?
Cost:What are the costs to Toyota if the process is not improved?
Submission Requirements

Written communication:Written communication is free of errors that detract from the overall message.
APA formatting:Resources and citations are formatted according to current APA style and formatting standards.
Resources:Minimum of two sources required.
Font and font size:Times New Roman, 12 point.
Refer to the assignment scoring guide to ensure that you meet the grading criteria for this assignment.

Note:Your instructor may also use the Writing Feedback Tool to provide feedback on your writing. In the tool, click the linked resources for helpful writing information.