29 Oct The sample case attached is just one sample output from different dataset for illustration purpose. Besides these charts, you still need to make analysis and recommendations.EBTM3
The sample case attached is just one sample output from different dataset for illustration purpose. Besides these charts, you still need to make analysis and recommendations.
Case Analysis: Tip Top Markets (Page 415)
(Due 11/12/2022)
Please use the following TQM tools to analyze the data collected from Tip Top Markets and make your recommendations.
1. Check sheet. (you can classify each complaint into different categories such as out of stock, customer unable to find product, store/parking lot conditions, checkout line/pricing problems, quality of products, and other)
2. Pareto diagram 3. Run Charts 4. Cause-and-Effect diagram for the leading category
1
2
3
4
5
6
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Case Analysis: Tip Top Markets (Page 412)
Scoring Rubric (10 Points)
Exemplary (9-10 pts) Acceptable (5-8 pts) Developing (1-4 pts) Format and Business Writing (2 Points)
Tone and style are appropriate and consistent for business communication.
Data table insertion is at the proper locations(s) and clear references are made in the text
Responses are clear and concise
Data tables are inserted appropriately to support the discussion
Spelling and grammar are accurate
12 pt font and 1” margins
Submitted on time
Check Sheet and Pareto Chart (2 Points)
Check Sheet and Pareto Chart clearly summarize the data and identify the priorities
Charts are complete and accurate
Check Sheet and Pareto Chart are properly titled
Data are accurately represented in the Check Sheet and Pareto Chart
Check Sheet and Pareto Chart are included
3-5 logical categories are identified
Pareto chart includes historical and target data
Run Charts (2 Points)
Run charts are accurately titled and axis labeled
Run chart data are accurate and the scale consistent / appropriate
Run charts for the overall trend and individual categories are provided
Cause-Effect Diagram (2 Points)
Diagram includes more than 4 sources of failures with 3-4 causes within each source
Diagram reflects a clear understanding of using the tool to identify sources of quality failures
Diagram includes at least 4 sources of failures and 2 causes within each source
Diagram is included in the analysis
Recommendation (2 Points)
5 recommendations are provided
Recommendations are feasible and clearly linked to the data analysis
Recommendations are clearly linked to the data and analysis
Implementing the recommendations is feasible
3 reasonable recommendations are provided
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10/28/22, 3:04 PMDocument Rendering
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Version 5 5
**The sample output below may not represent the same data provided to the students**
Check Sheet
Wai ng Area Speed of
Service
Technician Products and
Price
Cashier
Week of Aug 3
Week of Aug 10
Week of Aug 17
Week of Aug 24
Pareto Diagram
Run Charts
0
5
10
15
20
25
30
35
Wai ng Area
Cashier Speed of Service
Technician Products and Price
Complaint Category
Pareto – Current and Target
Actual
Target
17
18
19
20
21
22
23
Week of Aug 3 Week of Aug 10 Week of Aug 17 Week of Aug 24
Overall Complaints
0
1
2
3
4
5 6
7
8
9
Week of Aug 3 Week of Aug 10 Week of Aug 17 Week of Aug 24
Wai ng Area Complaints
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Version 5 5
Version 56
Cause-E ect Diagram
0
1
2
3
4
5
Week of Aug 3 Week of Aug 10 Week of Aug 17 Week of Aug 24
Speed of Service Complaints
0
1
2
3
4
5
Week of Aug 3 Week of Aug 10 Week of Aug 17 Week of Aug 24
Products and Price Complaints
0
1
2
3
4
5
6
Week of Aug 3 Week of Aug 10 Week of Aug 17 Week of Aug 24
Cashier Complaints
0
1
2
3
4
5
6
Week of Aug 3 Week of Aug 10 Week of Aug 17 Week of Aug 24
Technician Complaints
Temperature Ambience Sea ng
Wai ng Area Complaints
?Rest roomVending
TV
Music
Thermostat
Sun
Clean
Maintenance
Filled
Selec on
Clean
Comfort
TV
TV
Repair
QA
? ? ?
? ? ?
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