19 Jan Evaluate technologies used to gather patient data; inform diagnoses; and enhance care quality, safety, and outcomes.? o Describe the purpose and use of a new or upgraded telehealth tec
SLIDES WITH DETAILED SPEAKER NOTE
RUBRIC
Competencies Measured
By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies and assessment criteria:
· Competency 1: Evaluate technologies used to gather patient data; inform diagnoses; and enhance care quality, safety, and outcomes.
o Describe the purpose and use of a new or upgraded telehealth technology.
o Explain the potential risks and benefits of a new or upgraded telehealth technology.
· Competency 2: Develop a collaborative technology integration strategy.
o Identify the requirements for successful deployment of a new or upgraded telehealth technology, including appropriate training for providers, patients, and the patients' families.
· Competency 3: Develop a strategy for managing technology use that enhances patient care and organizational effectiveness.
o Explain how an organization will assess the effectiveness of a new or upgraded telehealth technology.
o Describe the type of ongoing training and technical support that will be available to a nursing staff.
· Competency 4: Promote effective technology use policies that protect patient confidentiality and privacy.
o Address patient confidentiality and privacy safeguards associated with a new or upgraded telehealth technology.
· Competency 5: Communicate effectively with diverse audiences, in an appropriate form and style, consistent with applicable organizational, professional, and scholarly standards.
o Support assertions and conclusions with relevant and credible evidence.
o Develop slides that augment a multimedia presentation.
o Communicate effectively with staff to support the implementation and use of a new or upgraded telehealth technology.
Telehealth Staff Training
J E N N I F E R Z A B A L A
C A P E L L A U N I V E R S I T Y
H E A LT H C A R E I N F O R M AT I C S A N D T E C H N O L O G Y
D R . W I L E Y
M A R C H 2 0 2 2
The goals of telehealth
•Make health care accessible to everyone
•Make services easier and more convenient for people with mobility, time or transportation issues
•Provide access to specialists
•Improve communication and coordination of care among the interdisciplinary health care team and the patient.
(Lokken et al., 2020)
The benefits of Telehealth
•Increases access to care including specialists
•Reduces costs
•Increases patient satisfaction
•Increases patient outcomes
•Allows for flexibility
(Gajarawala & Pelkowski, 2021)
Telehealth Challenges •Lack of access to technology
•Lack of broadband internet
•Concerns regarding quality of care and experience
(Adams et al., 2021)
Risks associated with Telehealth
Data Accuracy Healthcare Coverage
Privacy and Confidentiality
Strategies for Success •Training/Education Health care providers and staff IT support team Patients
•Communications
•Improvement Cycle
(Lokken et al., 2020)
Patient Confidentiality and Privacy
Telehealth etiquette
HIPAA
Security Audits
Federal and State Regulations
Telehealth Effectiveness Assessment •Patient satisfaction surveys
•Staff feedback
•Quality Improvement team data collection
(Cresswell et al., 2017)
Training and Support •In-person training
•Online training
•Role and department specific
•IT telehealth team
(Lokken et al., 2020)
Questions?
THANK YOU
References
Adams, R. B., Nelson, V. R., & Holtz, B. E. (2021). Barriers for telemedicine use among nonusers at the beginning of the pandemic.
Telemedicine Reports, 2(1). https://doi.org/10.1089/tmr.2021.0022
Cresswell, K. M., Bates, D. W., & Sheikh, A. (2017). Ten key considerations for the successful optimization of large-scale health
information technology. Journal of the American Medical Informatics Association, 24(1), 182–187. https://doi.org/10.1093/jamia/ocw037
Gajarawala, S. N., & Pelkowski, J. N. (2021). Telehealth benefits and barriers. The Journal for Nurse Practitioners, 17(2), 218–221.
https://doi.org/10.1016/j.nurpra.2020.09.013
Lokken, T. G., Blegen, R. N., Hoff, M. D., & Demaerschalk, B. M. (2020). Overview for implementation of telemedicine services in a large
integrated multispecialty health care system. Telemedicine and e-Health, 26(4), 382–387. https://doi.org/10.1089/tmj.2019.0079
- Slide 1
- The goals of telehealth
- The benefits of Telehealth
- Telehealth Challenges
- Risks associated with Telehealth
- Strategies for Success
- Patient Confidentiality and Privacy
- Telehealth Effectiveness Assessment
- Training and Support
- Questions?
- References
,
Proprietary
KATHY FORSYTH
CAPELLA UNIVERSITY
Tele Psych Staff Training Session
Proprietary
What is Telehealth
and Tele psych?
Technology Four models
Closing the gap access to healthcare Care when they need it, no matter the
distance
Decreasing cost and time
Proprietary
Tele Psych Ricks
Risks: Technology difficulties Cost of internet Confidentiality and Privacy Secure networks
Proprietary
Tele Psych Benefits
Benefits: Provision of mental health services
Cost- efficient
Patient satisfaction
Increased access to care
Proprietary
Program Implementation
Multifaceted team Planner Coordinator Facilitator Motivator
Timeframe
Proprietary
Staff Training
Training
New technology
Mock patients HIPPA Ethics Legal
issues
Change is Hard
Proprietary
Patient and Provider
Collaboration
Expected outcomes: Improved mental health access
Improved patient outcomes
Increased patient satisfaction
Increased participation in treatment
Improves trust
Proprietary
Tele Psych Evaluation
Telepsych Program TAM
IT Audits
Surveys
Proprietary
Ongoing Training and
Technical Support
Top Training requirements Communication
Technology use and troubleshoots
Service delivery
Privacy and Security
Proprietary
Conclusion
Nurse impact
Improving access to psychiatric treatment
Assess from anywhere with WIFI
Effective
Providing mental health care to those that need it.
Proprietary
References
American Psychiatric Association (2017). What is Telepsychiatry? Retrieved from: https://www.psychiatry.org/patients-families/what-is-telepsychiatry
Elliott, & William S. Hein & Co., Inc. (2020). Telehealth and telemedicine: Frequently asked questions (R46239) (4623rd ed.) Retrieved from https://heinonline-
org.library.capella.edu/HOL/Page?handle=hein.crs/govcalm0001&collection=congrec
Fathi, J.T., Modin, H.E., Scott, J.D., (2017) "Nurses advancing telehealth services in the era of healthcare reform" OJIN: The Online Journal of Issues in
Nursing Vol. 22, No. 2, Manuscript 2. DOI: 10.3912/OJIN.Vol22No02Man02
Kwee-Meier, S., Butzler, J., & Schlick, C. (2016). Development and validation of a technology acceptance model for safety enhancing, wearable locating systems.
Behaviour & Information Technology, 35(5), 394-409. Retrieved from https://www.tandfonline.com/doi/abs/10.1080/0144929X.2016.1141986?journalCode=tbit20
Malhotra, S., Chakrabarti, S., & Shah, R. (2013). Telepsychiatry: Promise, potential, and challenges. Indian journal of psychiatry, 55(1), 3–11. doi:10.4103/0019-
5545.105499
O’Dowd, E. (2018). Identifying health IT infrastructure requirements for telehealth. Retrieved from https://hitinfrastructure.com/news/identifying-health-it-infrastructure-
requirements-for-telehealth
Urquhart, R., Kendell, C., Folkes, A., Reiman, T., Grunfeld, E., & Porter, G. A. (2018). Making it happen: Middle managers' roles in innovation implementation in health
care. Worldviews on evidence-based nursing, 15(6), 414–423. https://doi.org/10.1111/wvn.12324
- Slide 1
- What is Telehealth and Tele psych?
- Tele Psych Ricks
- Tele Psych Benefits
- Program Implementation
- Staff Training
- Patient and Provider Collaboration
- Tele Psych Evaluation
- Ongoing Training and Technical Support
- Conclusion
- References
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