01 Feb I am in need of a resume and a letter stating why I want to be a nurse. Attached is my current resume. In the letter, I want to express how I want to be a nurse because of watching my mom

Name

Address

Email

Phone number

Serve as the primary contact in providing customer service and technical support to internal partners and vendors with more complex issues.

Work Experience

Operation Generalist

Frontier Communications – Saint Petersburg, FL

January 2016 to Present

· Provided technical support to end-users and responded to email and telephone requests for technicalassistance.

· Design, build and/or test new systems, processes or services

· Respond to requests for new services

· Document workflow of processes within the organization

· Investigate, research and troubleshoot more complex IT related issues

· Perform new user IT training and communication of IT policies and standards

· Perform scheduled departmental audits and report findings to management

Sr. Admissions Advisor

Ultimate Medical Academy – Tampa, FL

January 2015 to January 2016

· Speak directly with prospective students, over the phone, to help them learn more about the schooland programs.

· Responsible for sharing program details, facts and figures, and answering a wide array of questions.

· Assist new students through the enrollment and orientation processes to ensure they are successfulthrough the first two weeks of class.

· Assist with career placement.

· Assist the director with hiring and training new advisers.

· Experience developing and implementing comprehensive college recruiting program.

· Capacities to source, screen, and select candidates based upon strategic qualification criteria

· Abilities to conduct interviews, train interviewers, and facilitate decision-making regarding offers.

Medical Biller

NCO Financial – Lakeland, FL

January 2014 to January 2015

· Take the data provided by the medical coders and use it to compile and submit claims to insurancecompanies subsequently bill patients.

· Using coded data to produce and submit claims to insurance companies

Working directly with the insurance company, healthcare provider, and patient to get a claim processed and paid.

· Reviewing and appealing unpaid and denied claims

· Verifying patients' insurance coverage

· Answering patients' billing questions

· Handling collections on unpaid accounts

· Managing the facility's Accounts Receivable reports

Patient Advocate

Simply Healthcare Plans – Davenport, FL

March 2013 to January 2014

Davenport, FL

· Organizes and maintains records on each patient and updates information on an ongoing basis, inaccordance with Company policy and HIPAA regulations.

· Day-to-day administrative tasks such as maintaining information files and processing paperwork.

· Collect and review patient information to determine patient's eligibility for Medicaid and charityprograms

Customer Service Representative

Bright House Networks – Auburndale, FL

February 2011 to March 2013

Analyze customer issues, determine causes and initiate corrective actions

· Prepare solutions and ensure retention of all customers and associate business.

· Ensure optimal level of transactions for customers and ensure absence of all issues in a call center.

Education

Warner University – Lake Wales, FL

Keiser University- Lakeland FL October 2022 – Current

High school diploma

Skills

· Software Troubleshooting

· ATS

· Talent Acquisition

· Recruiting

· Technical Support

· Microsoft Windows

· Desktop Support

· Active Directory