08 Feb Describe the process of your business operation from the first moment it opens to when it closes. Customer touch points. How do you deal with customer issues? Returns? Reward loyal customers

1

3

Paw Pals Boarding

Week 3 / operations

Anthony Bahlman

Department of Business, UMass Global

BUSU 640: Capstone

Professor Ginger Silverman

02/04/2023

Operations Plan for Paw Pals Boarding

Introduction:

The operations plan for Paw Pals Boarding outlines the key components of the supply chain, including the development of the supply chain, key suppliers and customers, production and service delivery procedures, and overall supplier relationship management. Additionally, the operations plan includes logistics, packaging, transportation, physical plant layout, workflow of the supply chain, organizational chart of the logistics department, DMAIC process, ethical considerations, and start-up expenses.

Supply Chain Development:

Supply chain development is a critical aspect of the success of any business, as it impacts the time to market, quality, innovation, and cost of products and services. The development of the supply chain requires careful planning and management to ensure that all key factors are considered and optimized. In order to create a successful supply chain, businesses must focus on developing strong relationships with suppliers, optimizing logistics and transportation, and ensuring that ethical considerations are incorporated into all aspects of the supply chain.

One of the key elements of supply chain development is the selection and management of suppliers. This involves identifying and assessing potential suppliers, establishing contracts, and monitoring supplier performance. It is important to choose suppliers who are reliable, able to deliver products and services of the desired quality, and who adhere to ethical standards. The selection of suppliers should also take into account factors such as cost, delivery time, and product innovation.

In addition to supplier selection, logistics and transportation are also critical components of supply chain development. Effective logistics management can help to reduce costs, improve delivery times, and increase the efficiency of the supply chain. This includes optimizing the flow of goods, managing inventory levels, and ensuring that the right products are delivered to the right place at the right time. Effective transportation management is also important, as it helps to ensure that products are delivered safely and efficiently, and that delivery times are optimized.

Key Suppliers and Customers:

The key suppliers for Paw Pals Boarding will include pet food manufacturers, veterinary suppliers, and equipment suppliers. The key customers for the boarding facility will be pet owners who require pet care services for their pets.

List of Potential Suppliers:

Paw Pals Boarding will develop a list of potential suppliers based on their reputation, quality of products and services, and cost. This list will be reviewed and updated regularly to ensure that the company is partnering with the best suppliers for its needs. . The company will consider the quality of the products and services offered, the cost, and the ability to meet the delivery deadlines. The following are some of the potential suppliers that will be considered:

Pet food and supplies: Suppliers of high-quality pet food and supplies will be considered to ensure that the animals in the boarding facility receive proper nutrition and care.

Kennel supplies: Suppliers of kennel equipment, bedding, and other supplies will be considered to maintain the cleanliness and comfort of the animals.

Medical supplies: Suppliers of veterinary medical supplies will be considered to ensure that the animals receive proper medical care.

Cleaning supplies: Suppliers of cleaning supplies and equipment will be considered to maintain the cleanliness of the facility.

Production and Service Delivery Procedures:

The production and service delivery procedures for Paw Pals Boarding will be established to ensure that the company provides high-quality services to its customers. This includes the development of processes and procedures for the care and well-being of the animals in its care, as well as the management of finances and budgets.

The production and service delivery process for Paw Pals Boarding will include the following steps:

Receiving customer requests and booking appointments

Intake and release of animals into the boarding facility

Providing food, water, and exercise to the animals

Providing grooming services as needed

Administering any necessary medical care

Cleaning and maintaining the kennels

Recording customer and pet information

Contacting customers to arrange pick-up of their pets

Overall Supplier Relationship Management (SRM):

The overall supplier relationship management (SRM) for Paw Pals Boarding will be focused on establishing strong relationships with key suppliers, reducing costs, and improving quality. The company will also consider ethical considerations in its SRM, such as fair treatment of suppliers and transparency in its business dealings.

Supply Chain Service Providers:

Paw Pals Boarding will work with supply chain service providers to optimize its supply chain and reduce costs. This includes logistics providers, packaging providers, transportation providers, and others.

Logistics:

The logistics for Paw Pals Boarding will be managed by the logistics department, which will be responsible for ensuring the efficient flow of goods and services from suppliers to customers. The company will work with transportation providers to ensure that products and supplies are delivered in a timely and efficient manner. The following are some of the key components of the logistics process:

Transportation planning and scheduling

Inventory management

Route optimization

Carrier selection

Carrier performance management

Packaging:

The packaging for Paw Pals Boarding will be designed to ensure that products and services are protected during transportation and storage. The company will work with packaging providers to develop packaging that meets its needs.

Transportation:

The transportation for Paw Pals Boarding will be managed by the logistics department, which will be responsible for ensuring the efficient and safe transportation of goods and services. This includes the management of shipping and receiving, as well as the coordination of transportation for the boarding facility.

Physical Plant Layout:

The physical plant layout for Paw Pals Boarding will be designed to maximize efficiency and improve the flow of goods and services. The layout will include the location of kennels, grooming areas, office space, and other facilities.

Workflow of the Supply Chain:

The workflow of the supply chain for Paw Pals Boarding will begin with the procurement of goods and services from suppliers, followed by the delivery of these products and services to the boarding facility. From there, the products and services will be used to provide high-quality care and services to the animals in its care.

Organizational Chart of the Logistics Department:

An organizational chart for the logistics department at Paw Pals Boarding would include key positions and their respective responsibilities within the department. This chart would help to clearly define the structure of the department and the reporting relationships between positions. The chart would include the following positions:

Director of Logistics: The Director of Logistics is responsible for overseeing all logistics operations, including transportation, packaging, and physical plant layout. They will lead the logistics department and ensure that all operations are in compliance with company policies and regulations.

Logistics Manager: The Logistics Manager will work closely with the Director of Logistics to plan, organize, and control the day-to-day operations of the department. They will be responsible for managing logistics service providers, ensuring the timely and efficient delivery of supplies, and coordinating the physical plant layout.

Transportation Coordinator: The Transportation Coordinator will be responsible for coordinating all transportation activities, including scheduling deliveries, negotiating rates with carriers, and ensuring that deliveries are made on time and within budget.

Packaging Specialist: The Packaging Specialist will be responsible for overseeing all packaging activities, including the design and production of packaging materials, and ensuring that all packages are properly labeled and packaged for safe transportation.

Physical Plant Layout Specialist: The Physical Plant Layout Specialist will be responsible for the design and layout of the physical plant, including the storage and handling of supplies and materials. They will also be responsible for ensuring that the physical plant is in compliance with all safety and regulatory standards.

By clearly defining the structure of the logistics department and the responsibilities of each position, Paw Pals Boarding can ensure that all operations are efficient, effective, and in compliance with company policies and regulations. The organizational chart will also help to ensure that all employees understand their role and responsibilities within the department, improving overall productivity and success.DMAIC:

Paw Pals Boarding will implement the DMAIC process to continually improve the supply chain and ensure high-quality service delivery. DMAIC stands for Define, Measure, Analyze, Improve, and Control, and is a process used to identify and improve business processes.

Ethical Considerations:

Ethical considerations play a critical role in the operations of the supply chain at Paw Pals Boarding. The company is committed to ensuring that all suppliers and service providers are operating with integrity and in accordance with the company's ethical standards. This includes ensuring that all suppliers comply with fair labor practices and environmental regulations. Additionally, the company will strive to maintain transparency and open communication with all suppliers and service providers to foster strong, ethical relationships.

Paw Pals Boarding will also implement measures to prevent any conflicts of interest, such as implementing a code of conduct that outlines the company's expectations for ethical behavior, as well as providing regular training to employees on ethical considerations and practices. The company will also conduct regular audits of its suppliers and service providers to

ensure that they are meeting the company's ethical standards.

In addition, the company will take into consideration any potential environmental impact from its operations and will strive to minimize its carbon footprint. This may include implementing environmentally friendly practices, such as reducing waste and using recyclable materials, as well as partnering with suppliers who have a strong commitment to sustainability.

The company's commitment to ethical considerations extends to its customers as well, and it will strive to ensure that all customer interactions are fair and transparent. The company will maintain customer data privacy and will adhere to data protection laws and regulations.

In conclusion, ethical considerations play a crucial role in the success of the supply chain at Paw Pals Boarding, and the company is committed to maintaining high ethical standards in all of its operations and relationships.

Start-up expenses (detailed):

The start-up expenses for Paw Pals Boarding will be broken down into several categories, including:

Equipment and supplies

Building and facility costs

Legal and accounting fees

Marketing and advertising expenses

Employee salaries and benefits

Equipment and supplies:

Paw Pals Boarding will require a significant investment in equipment and supplies, including kennels, grooming supplies, medical equipment, and office supplies. These expenses are estimated to total approximately $75,000.

Building and facility costs:

Building and facility costs will include rent, utilities, and any necessary renovations or upgrades to the physical space. These expenses are estimated to total approximately $100,000.

Legal and accounting fees:

Legal and accounting fees will cover the cost of incorporating the business, obtaining necessary licenses and permits, and setting up the company's financial systems and processes. These expenses are estimated to total approximately $10,000.

Marketing and advertising expenses:

Marketing and advertising expenses will cover the cost of promoting the business and attracting customers. These expenses may include advertising, promotions, and public relations activities. These expenses are estimated to total approximately $50,000.

Employee salaries and benefits:

Employee salaries and benefits will cover the cost of hiring and compensating staff. This includes salaries, benefits, and any training or development expenses. These expenses are estimated to total approximately $100,000.

In total, the estimated start-up expenses for Paw Pals Boarding are $335,000.

References

Chopra, S., & Meindl, P. (2017). Supply Chain Management: Strategy, Planning, and Operation. Pearson Education.

Zhang, Q. (2010). Supply Chain Management and its Impact on Total Quality Management. Total Quality Management & Business Excellence, 21(7-8), 869-880.

Johnson, M. (2015). Ethics in Supply Chain Management. Supply Chain Management Review, 19(2), 26-32.

,