08 Jan They both exploit opportunities

Question 1

(TCO 1) Which of the following is a current trend in operations management?

Quality circles

Domestic focus

Supply chain independence

Mass customization

All of the above

Question 2

(TCO 2) Which of the following does not represent a reason for globalizing operations?

Reduce costs

Improve supply chain

Understand new markets

Attract and retain global talent

None of the above

Question 3

(TCO 1) An operations task performed at Hard Rock Café is

borrowing funds to build a new restaurant.

advertising changes in the restaurant menu.

calculating restaurant profit and loss.

preparing employee schedules.

All of the above

Question 4

(TCO 4) Gibson Valves produces air valves on a five-person assembly line. If they produce 1,200 valves in an 8-hour shift, what is the labor productivity of the line?

2 valves/labor hour

4 valves/labor hour

30 valves/labor hour

40 valves/labor hour

80 valves/labor hour

Question 5

(TCO 4) The Dulac Box plant produces 400 cypress packing boxes in one two-person assembly line during a 10-hour shift. What is the labor productivity of this assembly line?

20 boxes/labor hour

25 boxes/labor hour

50 boxes/labor hour

250 boxes/labor hour

500 boxes/labor hour

Question 6

(TCO 4) John has a part-time business taking engagement photos. He currently works a total of 5 hours per day to produce 15 group photos. What is his productivity?

1 photo per hour

2 photos per hour

3 photos per hour

4 photos per hour

Question 7

(TCO 2) Which is not true regarding differences between goods and services?

Services are generally produced and consumed simultaneously; tangible goods are not.

Services tend to be more knowledge-based than goods.

Services tend to have a more inconsistent product definition than goods.

Goods tend to have higher customer interaction than services.

None of the above

Question 8

(TCO 2) Which of the following is an example of competing on quick response?

A firm produces its product with less raw material waste than its competitors.

A firm offers more reliable products than its competitors.

A firm’s products are introduced into the market faster than its competitors.

A firm’s research and development department generates many ideas for new products.

Question 9

(TCO 2) The impact of a firm’s strategies to achieve their mission is which of the following?

They exploit opportunities and strengths.

They operate on medium-range tactics.

They are not long range.

They neutralize threats and avoid weaknesses.

They both exploit opportunities and strengths, and they neutralize threats and avoid weaknesses.

Question 10

(TCO 4) According to the authors, what are the three key strategic concepts that allow firms to achieve competitive advantage?

Productivity, efficiency, and quality leadership

Differentiation, cost leadership, and efficient response

Differentiation, cost leadership, and quick response

Distinctive competency, cost leadership, and experience