14 Jan Correcting poor performance

PSYC305 Motivation and Leadership

Week 8 Final Exam

Question 1 (TCO 3) Ethics is derived from the _____ word ethos, referring to a person’s inner character and fundamental orientation toward life.

Hebrew

Roman

Greek

English

French

Question 2 (TCO 3) Ethics has both _____ and _____ roots.

Scientific and poetic

Religious and secular

Statutory and common

Male and female

Question 3 (TCO 3) The following are six values of caring leaders in every field and level of responsibility:

Excellence, excitement, support, efficiency, effectiveness, ease

Determination, diligence, dogma, deliberation, dependability, delegation

Honesty, consideration, responsibility, persistence, excellence, commitment

Power, position, perseverance, perception, patience, people

None of the above

Question 4 (TCO 7) The time perspective of the individualist is ____.

The present

The future

The near future

The past

Question 5 (TCO 4) Time tested practices for developing successful teams are:

Show enthusiasm, make timely decisions, practice innovation

Admit mistakes, be flexible, have persistence

Give credit to others, keep people informed, keep promises

Put others first and self last

All of the above

Question 6 (TCO 4) A leader can create a high performance team by:

Showing enthusiasm for the work of the group

Making timely decisions based on group goals

Keeping people informed about progress

Putting others first and self last

All of the above

Question 7 (TCO 4) The leader as team builder does all of the following except:

Shows enthusiasm

Admits mistakes and uncertainties

Puts others first

Takes credit for work done by others

Question 8 (TCO 8) Managing conflict involves different degrees of _____ and ____.

Time and space

Personal involvement and organizational involvement

Cooperativeness and assertiveness

Detail and context

None of the above

Question 9 (TCO 9) A recent survey shows that _____ of the North American companies surveyed engaged in 11 or more change initiatives within a five-year period.

42 percent

11 percent

88 percent

97 percent

Question 10 (TCO 7) According to John Holland, the following are typical matches between personalities and occupations.

Realistic-engineer; Investigative-geologist

Artistic-composer; Social-counselor

Enterprising-lawyer; conventional-accountant

All of the above

Question 11 (TCO 3) Religious ethics are based on a _____ understanding of the world.

Secular

Theistic

Scientific

Phenomenological

Empirical

Question 12 (TCO 4) Group member roles that reduce group success are:

Ego tripper, negative artist

Above it all, aggressor

Jokester, avoider

All of the above

None of the above

Question 13 (TCO 8) Dealing effectively with diversity means:

Behaving in a way that creates trust and respect among people and gains benefits from their differences

Learning everything about other cultures in an effort to give special treatment to minority groups

Changing your way of thinking to be more like coworkers from different cultural backgrounds

All of the above

Question 14 (TCO 9) Types of leadership training interventions include:

One-on one coaching

Formal education

On-the job learning

All of the above

None of the above

Question 15 (TCO 9) The “Attitude in Response to Change Curve” describes the following phases in sequence of occurrence:

Exploration, denial, resistance, responsibility, commitment

Resistance, exploration, attitude trough, responsibility, commitment

Denial, resistance, attitude trough, exploration, responsibility, commitment

Resistance, denial, exploration, attitude trough, responsibility, commitment

Question 16 (TCO 9) _____ focus and energize people, _____ reinforces and encourages people, _____ is needed to correct and modify behavior.

Activities; practice; teamwork

Studies; repetition; analysis

Goals; recognition; feedback

Projects; measurement; planning

None of the above

Question 17 (TCO 6) _____ is a careful search for excellence, which involves taking the absolute best as a standard and trying to surpass it.

Top grading

Bottom lining

Pin pointing

Bench marking

None of the above

Question 18 (TCO 6) One minute praising has four characteristics, including:

Be immediate

Be specific

Be sincere

Encourage the individual

All of the above

Question 19 (TCO 6) The best performance reviews accomplish two results:

Increase complacency, decrease motivation

Increase turnover, decrease efficiency

Increase conflict, reduce teamwork

Solve job problems, develop employee competence

None of the above

Question 20 (TCO 10) Performance management is a critical element of effective leadership. One part establishes direction and clarity of assignment. It is:

Performance planning

Performance coaching

Correcting poor performance

None of the above

Question 21 (TCO 4) This question has multiple parts. Our text provides five techniques that help reduce the tendency towards groupthink in the decision-making processes. (I) Describe each technique in your own words, and (II) explain which symptoms of groupthink each technique is used to control or reduce, and why it works that way.

Question 22 (TCO 2) (I).Describe each of the following leadership styles: directive, participative, and free rein. (II) Explain which one is best, or, if no one style is best, describe what the style of leadership depends on.

Question 23 (TCO 3) List, describe, and provide an example to illustrate each of the four bases of power based on the position.

Question 24 (TCO 8) I. Describe five ways to manage diversity effectively.

II. Rank order these strategies, and explain why you ranked them as you did, using examples to clarify your rankings.