16 Jan Question 6 Testing whether a

BUS430 Operations Management

Quiz 9

Question 1 Machine down time and downgrading costs are examples of which type of quality cost?

Question 2 Six Sigma efforts have use all of the following concepts and methods except

Question 3 Cause-and-effect diagrams would help most in which phase of the DMAIC problem-solving approach?

Question 4 All of the following are components of the GAP model except

Question 5 In applying Six Sigma to services, the four key measures of performance include all of the following except

Question 6 Testing whether a computer boots up the first time is an example of

Question 7 If no special causes affect the output of a process, we say that the process is ____; when special causes are present, the process is said to be ____.

Question 8 Which of the following is most closely related to Statistical Process Control (SPC)?

Question 9 Common cause variation is

Question 10 Quality at the source means that quality is controlled by