20 Jan Question 9 With regard to the

BUS430 Operations Management

Quiz 2

Question 1 Of the four models of organizational performance, which two focus on the “big picture” of organizational performance rather than on operational-level framework?

Question 2 Which of the following is not a key dimension of service quality?

Question 3 At a basic level, quality should be measured in three areas. Which of the following is not one of those areas?

Question 4 Which of the following would be an example of an innovation and learning performance measure?

Question 5 Value chain measures would generally be less valuable to

Question 6 Families of goods or services having similar characteristics or methods of creation are called

Question 7 Requirements that are expected in a good or service are called

Question 8 Goods and service features that differentiate one customer benefit package from another are called

Question 9 With regard to the three types of attributes customers use in evaluating the quality of goods and services, a vacation would best be classified as high in

Question 10 With regard to the three types of customer attributes in evaluating the quality of goods and services, those associated with the features of a new laptop computer such as processor speed and hard disk capacity would best be classified as