19 Jun Complete the Module 4 Readings prior to working on this assignment.

1. Complete the Module 4 Readings prior to working on this assignment. Document your thoughts as you read.  
2. Conduct research to address the following questions. Use the resources at the Franklin University Library (Links to an external site.) to obtain at least three relevant, scholarly sources.
   • Adverse events are defined as an outcome measure. What are adverse events? What do they tell us about the quality of care?
   • What is the relationship between patient satisfaction and the quality of care? Identify and describe the elements that go into making an effective program to measure quality in a healthcare organization.
3. Write a three- to four-page paper, in which you address each of the items you researched. Incorporate your notes from the readings as well.
   • You must incorporate research into your paper from at least three relevant, scholarly resources.
   • Follow all applicable APA Guidelines (Links to an external site.) regarding in-text citations, list of cited references, and document formatting for this paper. Failure to properly cite and reference sources constitutes plagiarism.
   • The title page and reference list are not included in the page count for this paper.
4. Submit the completed first draft of your assignment. Your work will automatically be checked by Turnitin.

Reference for Module 4 documents from the book: 

Shi, L. (2015). Delivering Health Care in America (6th Edition). Jones & Bartlett Learning. https://reader2.yuzu.com/books/9781284063677