27 Jun The provided set of data has complaints information obtained from a call center. Management assigned you to complete some tasks on their behalf. Complete the follo
Posted at 03:44h
in Business & Finance /Accounting
The provided set of data has complaints information obtained from a call center. Management assigned you to complete some tasks on their behalf. Complete the following in a 4 to 6 page, APA-formatted Word document:
- Analyze the data by categorizing the complaints.
- Provide a complaints analysis based on:
- Complaints categories
- Geographic distributions of the complaints
- Other analyses as needed
- Provide three (3) potential solutions to minimize or eliminate the complaints based on category and or geography.
- Provide all the supporting data, maps, and graphs to enable the management to make a solid data-driven decision.
Data set:
COMCAST COMPLAINTS ANALYSIS
Student name:
Affiliated Institution :
Course:
Instructor name:
Due Date:
1
Geographical Distribution
2
Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nevada New Hampshire New Jersey New Mexico New York North Carolina Ohio Oregon Pennsylvania Rhode Island South Carolina Tennessee Texas Utah Vermont Virginia Washington West Virginia 7 13 4 77 60 114 40 44 4 1 1 10 74 20 6 3 2 48 129 1 20 142 72 21 3 35 97 15
Client Complaints Categories
3
Waiting and No Feedback Availability bait and switch Billing & Pricing Related Cocast Related Comcast Internet speeds Poor Services Comcast/Xfinity Data caps Failure Misleading communication. monopoly 98 123 56 621 290 256 206 35 30 285 251 4
Potential solutions to minimize or eliminate the complaints based on category and or geography
Geographical Distribution
Provided proactive and responsive customer-centric services
Creating Standardized Pricing for all Regions .
Training Customers on Cultural and Geographical dispersion on customer services and experiences
Complaints Categories
Ensuring effective check of device before sales
Creating a platform for Improved Customer Service Standards.
Training Employees on Soft Skills
Creating Standardized Pricing (Bakhtiyari, 2020)
Bakhtiyari, M. (2020). Effective management of customer complaints. https://d197for5662m48.cloudfront.net/documents/publicationstatus/27926/preprint_pdf/0167d95500e8079fe018788fea9e90aa.pdf
Reference
5
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Comcast_telecom_complaints_data
| Ticket # | Customer Complaint | Date | Date_month_year | Time | Received Via | City | State | Zip code | Status | Filing on Behalf of Someone |
| 250635 | Comcast Cable Internet Speeds | 22-04-15 | 22-Apr-15 | 3:53:50 PM | Customer Care Call | Abingdon | Maryland | 21009 | Closed | No |
| 223441 | Payment disappear – service got disconnected | 4/8/15 | 4-Aug-15 | 10:22:56 AM | Internet | Acworth | Georgia | 30102 | Closed | No |
| 242732 | Speed and Service | 18-04-15 | 18-Apr-15 | 9:55:47 AM | Internet | Acworth | Georgia | 30101 | Closed | Yes |
| 277946 | Comcast Imposed a New Usage Cap of 300GB that punishes streaming. | 5/7/15 | 5-Jul-15 | 11:59:35 AM | Internet | Acworth | Georgia | 30101 | Open | Yes |
| 307175 | Comcast not working and no service to boot | 26-05-15 | 26-May-15 | 1:25:26 PM | Internet | Acworth | Georgia | 30101 | Solved | No |
| 338519 | ISP Charging for arbitrary data limits with overage fees | 6/12/15 | 6-Dec-15 | 9:59:40 PM | Internet | Acworth | Georgia | 30101 | Solved | No |
| 361148 | Throttling service and unreasonable data caps | 24-06-15 | 24-Jun-15 | 10:13:55 AM | Customer Care Call | Acworth | Georgia | 30101 | Pending | No |
| 359792 | Comcast refuses to help troubleshoot and correct my service. | 23-06-15 | 23-Jun-15 | 6:56:14 PM | Internet | Adrian | Michigan | 49221 | Solved | No |
| 318072 | Comcast extended outages | 6/1/15 | 6-Jan-15 | 11:46:30 PM | Customer Care Call | Alameda | California | 94502 | Closed | No |
| 371214 | Comcast Raising Prices and Not Being Available To Ask Why | 28-06-15 | 28-Jun-15 | 6:46:31 PM | Customer Care Call | Alameda | California | 94501 | Open | Yes |
| 255938 | Billing after service was asked to be disconnected | 24-04-15 | 24-Apr-15 | 4:40:36 PM | Internet | Albuquerque | New Mexico | 87106 | Closed | No |
| 276409 | YAHOO FAILURE TO RESTORE EMAIL SEARCH FEATURE | 5/6/15 | 5-Jun-15 | 3:09:49 PM | Customer Care Call | Albuquerque | New Mexico | 87109 | Closed | No |
| 339282 | Comcast Violating Open Internet Rules by Blocking HBO Go Access on Sony Consoles | 13-06-15 | 13-Jun-15 | 4:03:18 PM | Internet | Albuquerque | New Mexico | 87105 | Open | Yes |
| 360178 | Internet speed | 23-06-15 | 23-Jun-15 | 9:23:23 PM | Internet | Albuquerque | New Mexico | 87113 | Solved | No |
| 376268 | Internet Disconnects Every Night | 30-06-15 | 30-Jun-15 | 10:30:02 PM | Customer Care Call | Albuquerque | New Mexico | 87116 | Solved | No |
| 370137 | Internet complaint | 27-06-15 | 27-Jun-15 | 3:25:03 PM | Customer Care Call | Albuquerqur | New Mexico | 87102 | Pending | No |
| 363695 | Internet Availability and Speed | 24-06-15 | 24-Jun-15 | 11:47:33 PM | Customer Care Call | Alexandria | Indiana | 46001 | Solved | No |
| 238694 | Comcast owes me $65 and claims I need to return equipment I never had | 16-04-15 | 16-Apr-15 | 10:04:57 AM | Internet | Alexandria | Virginia | 22304 | Closed | No |
| 230876 | Horrible Internet Service | 4/11/15 | 4-Nov-15 | 7:48:05 PM | Customer Care Call | Alexandria | Virginia | 22305 | Closed | No |
| 318725 | Failure to provide services that I am billed for. | 6/2/15 | 6-Feb-15 | 1:03:52 PM | Customer Care Call | Alexandria | Virginia | 22314 | Closed | No |
| 327657 | Internet out all the time but they have a monopoly | 6/7/15 | 6-Jul-15 | 8:55:43 PM | Customer Care Call | Alexandria | Virginia | 22305 | Solved | No |
| 328742 | horrible cable service and customer service | 6/8/15 | 6-Aug-15 | 3:18:58 PM | Internet | Alexandria | Virginia | 22312 | Solved | No |
| 328165 | Speed | 6/8/15 | 6-Aug-15 | 12:03:37 PM | Customer Care Call | Alexandria | Virginia | 22304 | Solved | No |
| 370538 | Comcast monopoly bundling practices | 27-06-15 | 27-Jun-15 | 9:04:34 PM | Internet | Alexandria | Virginia | 22304 | Open | No |
| 370363 | COMCAST! | 27-06-15 | 27-Jun-15 | 6:37:29 PM | Internet | Alexandria | Virginia | 22305 | Solved | No |
| 270163 | bait and switch | 5/2/15 | 5-Feb-15 | 3:55:24 PM | Internet | Algonquin | Illinois | 60102 | Open | Yes |
| 355976 | Comcast Customer Service | 22-06-15 | 22-Jun-15 | 2:10:39 PM | Internet | Aliquippa | Pennsylvania | 15001 | Open | No |
| 260651 | Apartment Management's Exclusivity Contract with Comcast | 28-04-15 | 28-Apr-15 | 8:01:46 AM | Customer Care Call | Allston | Massachusetts | 2134 | Closed | No |
| 305340 | Unable to reach a Comcast agent for internet and billing issues. | 24-05-15 | 24-May-15 | 2:57:47 PM | Customer Care Call | Aloha | Oregon | 97006 | Solved | No |
| 360759 | Wifi internet not working as well | 24-06-15 | 24-Jun-15 | 2:23:23 AM | Internet | Aloha | Oregon | 97006 | Pending | No |
| 265487 | Comcast data caps | 29-04-15 | 29-Apr-15 | 9:40:19 PM | Internet | Alpharetta | Georgia | 30022 | Closed | No |
| 296608 | Comcast Internet Data Cap | 19-05-15 | 19-May-15 | 10:56:20 AM | Internet | Alpharetta | Georgia | 30022 | Solved | No |
| 310990 | XFINITY Movers Edge program | 28-05-15 | 28-May-15 | 10:37:13 AM | Customer Care Call | Alpharetta | Georgia | 30022 | Solved | No |
| 325342 | Comcast Data Internet Usage | 6/5/15 | 6-May-15 | 1:25:58 PM | Internet | Alpharetta | Georgia | 30022 | Solved | No |
| 337489 | Comcast not refunding my credit | 6/12/15 | 6-Dec-15 | 3:59:57 PM | Internet | Alpharetta | Georgia | 30005 | Solved | No |
| 354116 | Comcast | 20-06-15 | 20-Jun-15 | 5:03:09 PM | Internet | Alpharetta | Georgia | 30022 | Solved | No |
| 371829 | No Service | 29-06-15 | 29-Jun-15 | 11:23:38 AM | Internet | Alpharetta | Georgia | 30005 | Closed | No |
| 373874 | Comcast | 30-06-15 | 30-Jun-15 | 12:24:57 AM | Customer Care Call | Alvin | Texas | 77511 | Solved | No |
| 300824 | INTERNET , BILLING AND SERVIE ISSUES | 21-05-15 | 21-May-15 | 9:34:19 AM | Customer Care Call | Ambridge | Pennsylvania | 15003 | Open | No |
| 348923 | Comcast blocking DirecTv signals | 18-06-15 | 18-Jun-15 | 1:50:02 PM | Customer Care Call | Ambridge | Pennsylvania | 15003 | Open | No |
| 302574 | pmts | 21-05-15 | 21-May-15 | 8:53:29 PM | Internet | Amesbury | Massachusetts | 1913 | Open | No |
| 343346 | Slow Internet Speed | 16-06-15 | 16-Jun-15 | 1:45:58 PM | Internet | Amherst | New Hampshire | 3031 | Open | No |
| 286768 | not getting what I am paying for with internet | 5/12/15 | 5-Dec-15 | 9:06:01 PM | Customer Care Call | Andover | Minnesota | 55304 | Solved | No |
| 223179 | Comcast bandwidth every evening drops to 10% of what is promised to our business | 4/8/15 | 4-Aug-15 | 1:04:24 AM | Internet | Angels Camp | California | 95222 | Closed | No |
| 235980 | isp dishonest about speeds | 14-04-15 | 14-Apr-15 | 8:57:50 PM | Customer Care Call | Angels Camp | California | 95222 | Closed | No |
| 236469 | Deceptive sales- change in billing amount etc. | 15-04-15 | 15-Apr-15 | 10:16:14 AM | Internet | Ann Arbor | Michigan | 48104 | Closed | No |
| 288602 | Comcast Billing Dispute | 13-05-15 | 13-May-15 | 6:20:32 PM | Internet | Ann Arbor | Michigan | 48105 | Closed | No |
| 309379 | Comcast | 27-05-15 | 27-May-15 | 1:50:37 PM | Internet | Ann Arbor | Michigan | 48105 | Solved | No |
| 351079 | Comcast Billing and Service Issues | 19-06-15 | 19-Jun-15 | 9:19:46 AM | Internet | Ann Arbor | Michigan | 48105 | Solved | No |
| 366705 | Cable prices rising | 25-06-15 | 25-Jun-15 | 6:17:58 PM | Internet | Ann Arbor | Michigan | 48103 | Solved | No |
| 368705 | service issues | 26-06-15 | 26-Jun-15 | 3:56:18 PM | Internet | Annapolis | Maryland | 21401 | Solved | No |
| 347369 | HBO GO on Playstation 4 | 17-06-15 | 17-Jun-15 | 8:41:23 PM | Internet | Annville | Pennsylvania | 17003 | Solved | No |
| 291784 | internet connectivity | 15-05-15 | 15-May-15 | 1:07:11 PM | Customer Care Call | Anoka | Minnesota | 55303 | Solved | No |
| 308478 | Email issues | 26-05-15 | 26-May-15 | 9:45:02 PM | Customer Care Call | Antioch | California | 94509 | Solved | No |
| 309851 | Monopoly | 27-05-15 | 27-May-15 | 4:24:46 PM | Internet | Antioch | Tennessee | 37013 | Solved | No |
| 367342 | Complaint against Xfinity/Comcast | 26-06-15 | 26-Jun-15 | 2:38:50 AM | Internet | Aptos | California | 95003 | Closed | No |
| 227209 | Comcast credit after cancellation has not been received after more than a year | 4/9/15 | 4-Sep-15 | 4:40:05 PM | Customer Care Call | Arlington | Virginia | 22202 | Closed | No |
| 266376 | Comcast False Promises | 30-04-15 | 30-Apr-15 | 1:06:52 PM | Internet | Arlington | Virginia | 22206 | Closed | No |
| 325273 | Comcast Blocking UDP Port 443 | 6/5/15 | 6-May-15 | 1:02:10 PM | Customer Care Call | Arlington | Virginia | 22206 | Closed | Yes |
| 342435 | Issues with Comcast | 15-06-15 | 15-Jun-15 | 10:39:15 PM | Internet | Arlington | Virginia | 22206 | Solved | No |
| 348514 | Comcast Refuses to Schedule a Future Service Stoppage | 18-06-15 | 18-Jun-15 | 12:02:57 PM | Internet | Arlington | Virginia | 22204 | Solved | No |
| 352100 | Comcast | 19-06-15 | 19-Jun-15 | 2:36:57 PM | Internet | Arlington | Virginia | 22206 | Open | No |
| 355887 | Overbilling | 22-06-15 | 22-Jun-15 | 1:45:40 PM | Customer Care Call | Arlington | Virginia | 22207 | Solved | Yes |
| 356118 | Comcast – failure to provide service, refusal to void contract | 22-06-15 | 22-Jun-15 | 2:41:05 PM | Customer Care Call | Arlington | Virginia | 22206 | Solved | No |
| 363869 | Spotty Comcast service | 25-06-15 | 25-Jun-15 | 8:03:27 AM | Customer Care Call | Arlington | Virginia | 22202 | Solved | No |
| 369398 | without service despite willingness to pay | 26-06-15 | 26-Jun-15 | 9:09:12 PM | Customer Care Call | Arlington | Virginia | 22204 | Open | No |
| 226231 | Issues with Xfinity/Comcast | 4/9/15 | 4-Sep-15 | 12:24:32 PM | Customer Care Call | Arlington Heights | Illinois | 60004 | Closed | No |
| 241880 | Cable Modem rent for Internet access | 17-04-15 | 17-Apr-15 | 3:48:16 PM | Internet | Arlington Heights | Illinois | 60004 | Closed | No |
| 360187 | Comcast/Xfinity | 23-06-15 | 23-Jun-15 | 9:27:28 PM | Customer Care Call | Arvada | Colorado | 80004 | Solved | No |
| 223960 | Speed issues | 4/8/15 | 4-Aug-15 | 12:53:45 PM | Internet | Ashland | Virginia | 23005 | Closed | No |
| 355934 | AT&T | 22-06-15 | 22-Jun-15 | 1:58:04 PM | Customer Care Call | Athens | Tennessee | 37303 | Solved | No |
| 211976 | Fraudulent claims reported to collections agency | 4/1/15 | 4-Jan-15 | 1:26:53 PM | Customer Care Call | Atlanta | Georgia | 30312 | Closed | No |
| 243998 | Comcast using a Data Cap to take however much money they like | 19-04-15 | 19-Apr-15 | 10:49:13 PM | Internet | Atlanta | Georgia | 30097 | Closed | No |
| 265755 | Comcast Data Cap | 30-04-15 | 30-Apr-15 | 8:50:19 AM | Customer Care Call | Atlanta | Georgia | 30339 | Closed | No |
| 230907 | Speed of service | 4/11/15 | 4-Nov-15 | 8:30:03 PM | Customer Care Call | Atlanta | Georgia | 30319 | Closed | No |
| 231273 | Comcast's Monopolistic Practices and Data Capping | 4/12/15 | 4-Dec-15 | 3:22:03 PM | Internet | Atlanta | Georgia | 30315 | Closed | No |
| 231292 | Comcast data cap "trials" | 4/12/15 | 4-Dec-15 | 3:45:26 PM | Internet | Atlanta | Georgia | 30316 | Closed | No |
| 231377 | Comcast billing problem | 4/12/15 | 4-Dec-15 | 6:18:10 PM | Internet | Atlanta | Georgia | 30308 | Closed | No |
| 252681 | Comcast Needs Competition | 23-04-15 | 23-Apr-15 | 2:26:10 PM | Customer Care Call | Atlanta | Georgia | 30315 | Closed | No |
| 268101 | Comcast services/billing issues | 5/1/15 | 5-Jan-15 | 10:00:59 AM | Customer Care Call | Atlanta | Georgia | 30316 | Solved | No |
| 269066 | Incorrect Bill | 5/1/15 | 5-Jan-15 | 3:43:37 PM | Customer Care Call | Atlanta | Georgia | 30317 | Solved | No |
| 273420 | Legality of data caps | 5/5/15 | 5-May-15 | 11:58:26 AM | Internet | Atlanta | Georgia | 30315 | Closed | No |
| 278509 | Data caps | 5/7/15 | 5-Jul-15 | 2:55:45 PM | Internet | Atlanta | Georgia | 30363 | Open | No |
| 279656 | Comcast Added Service After I Declined It | 5/8/15 | 5-Aug-15 | 8:47:45 AM | Internet | Atlanta | Georgia | 30345 | Solved | No |
| 288771 | Comcast Misled With Overage Policy | 13-05-15 | 13-May-15 | 7:55:53 PM | Internet | Atlanta | Georgia | 30317 | Open | No |
| 293512 | Cable service and telephone connect not complete | 16-05-15 | 16-May-15 | 4:29:33 PM | Customer Care Call | Atlanta | Georgia | 30311 | Solved | Yes |
| 297104 | Comcast data cap | 19-05-15 | 19-May-15 | 1:51:11 PM | Customer Care Call | Atlanta | Georgia | 30305 | Solved | No |
| 303412 | Comcast Won't Cancel My Service | 22-05-15 | 22-May-15 | 1:09:51 PM | Customer Care Call | Atlanta | Georgia | 30318 | Solved | No |
| 304450 | Data Caps | 23-05-15 | 23-May-15 | 12:05:55 AM | Internet | Atlanta | Georgia | 30318 | Open | No |
| 305137 | Comcast disconnecting service before due date | 23-05-15 | 23-May-15 | 11:34:43 PM | Internet | Atlanta | Georgia | 30324 | Open | No |
| 305982 | comcast data cap | 25-05-15 | 25-May-15 | 3:34:56 PM | Internet | Atlanta | Georgia | 30309 | Open | No |
| 307799 | Comcast | 26-05-15 | 26-May-15 | 4:29:57 PM | Customer Care Call | Atlanta | Georgia | 30318 | Solved | No |
| 308171 | Unbelievable Treatment | 26-05-15 | 26-May-15 | 6:40:25 PM | Customer Care Call | Atlanta | Georgia | 30310 | Solved | No |
| 312746 | Denial of Comcast Business (Phone and internet) Service to my dental practice | 28-05-15 | 28-May-15 | 10:35:40 PM | Customer Care Call | Atlanta | Georgia | 30324 | Solved | No |
| 311725 | Comcast's Terrible Service – How are they still in business? | 28-05-15 | 28-May-15 | 2:46:47 PM | Internet | Atlanta | Georgia | 30309 | Solved | No |
| 313949 | they are forcing me for my bank account information by suspending my services for no reason (I also feel like they are committing corporate theft). | 29-05-15 | 29-May-15 | 3:56:01 PM | Internet | Atlanta | Georgia | 30314 | Solved | No |
| 315173 | Comcast discontinuation of service issue | 30-05-15 | 30-May-15 | 3:27:41 PM | Customer Care Call | Atlanta | Georgia | 30312 | Open | No |
| 317945 | Comcast customer service | 6/1/15 | 6-Jan-15 | 9:32:46 PM | Customer Care Call | Atlanta | Georgia | 30329 | Closed | No |
| 318301 | Comcast | 6/2/15 | 6-Feb-15 | 10:06:22 AM | Customer Care Call | Atlanta | Georgia | 30315 | Closed | No |
| 322511 | Comcast bandwidth data caps in Atlanta, GA | 6/3/15 | 6-Mar-15 | 11:59:33 PM | Internet | Atlanta | Georgia | 30341 | Closed | Yes |
| 322882 | Comcast won't quit charging me for modem rental | 6/4/15 | 6-Apr-15 | 10:58:18 AM | Internet | Atlanta | Georgia | 30317 | Solved | No |
| 323473 | Comcast download caps | 6/4/15 | 6-Apr-15 | 2:18:03 PM | Internet | Atlanta | Georgia | 30345 | Solved | No |
| 325596 | Horrible Comcast Customer Service | 6/5/15 | 6-May-15 | 2:46:43 PM | Customer Care Call | Atlanta | Georgia | 30339 | Solved | No |
| 327291 | Data Cap | 6/7/15 | 6-Jul-15 | 10:01:52 AM | Internet | Atlanta | Georgia | 30309 | Solved | No |
| 334035 | Bad Customer Service | 6/10/15 | 6-Oct-15 | 10:24:00 PM | Internet | Atlanta | Georgia | 30331 | Solved | No |
| 340637 | disconnection of service | 15-06-15 | 15-Jun-15 | 10:56:55 AM | Customer Care Call | Atlanta | Georgia | 30306 | Solved | No |
| 341535 | Comcast Data Usage Charges | 15-06-15 | 15-Jun-15 | 3:39:09 PM | Customer Care Call | Atlanta | Georgia | 30309 | Open | No |
| 350016 | Comcast refuses service to my address | 18-06-15 | 18-Jun-15 | 4:45:38 PM | Customer Care Call | Atlanta | Georgia | 30318 | Solved | No |
| 349567 | Comcast will not let me discuss my bill or service with a representative | 18-06-15 | 18-Jun-15 | 3:36:45 PM | Customer Care Call | Atlanta | Georgia | 30324 | Solved | No |
| 349716 | Comcast billing frauds | 18-06-15 | 18-Jun-15 | 3:53:05 PM | Internet | Atlanta | Georgia | 30328 | Solved | No |
| 354254 | Comcast TV/Internet hookup | 20-06-15 | 20-Jun-15 | 7:16:33 PM | Internet | Atlanta | Georgia | 30341 | Solved | No |
| 355121 | no service for 5+ days | 22-06-15 | 22-Jun-15 | 9:05:33 AM | Internet | Atlanta | Georgia | 30341 | Solved | No |
| 357856 | Comcast – Billing | 23-06-15 | 23-Jun-15 | 11:35:54 AM | Customer Care Call | Atlanta | Georgia | 30363 | Open | No |
| 359719 | Comcast Internet | 23-06-15 | 23-Jun-15 | 6:27:47 PM | Customer Care Call | Atlanta | Georgia | 30307 | Solved | No |
| 359260 | Comcast speed integrity | 23-06-15 | 23-Jun-15 | 4:30:18 PM | Customer Care Call | Atlanta | Georgia | 30308 | Pending | No |
| 358601 | Data cap | 23-06-15 | 23-Jun-15 | 2:21:23 PM | Internet | Atlanta | Georgia | 30306 | Pending | No |
| 362076 | Comcast Atlanta Data Caps | 24-06-15 | 24-Jun-15 | 2:13:31 PM | Internet | Atlanta | Georgia | 30306 | Pending | No |
| 362097 | Comcast Atlanta Data Caps | 24-06-15 | 24-Jun-15 | 2:18:32 PM | Internet | Atlanta | Georgia | 30324 | Pending | No |
| 363616 | COMCAST Poor Customer Service | 24-06-15 | 24-Jun-15 | 10:28:58 PM | Internet | Atlanta | Georgia | 30345 | Open | No |
| 361720 | Overage on 300GB data plan with Comcast | 24-06-15 | 24-Jun-15 | 12:39:59 PM | Customer Care Call | Atlanta | Georgia | 30306 | Solved | No |
| 362223 | Comcast bill | 24-06-15 | 24-Jun-15 | 2:43:13 PM | Customer Care Call | Atlanta | Georgia | 30316 | Solved | No |
| 363102 | Comcast Data Cap | 24-06-15 | 24-Jun-15 | 6:24:57 PM | Customer Care Call | Atlanta | Georgia | 30328 | Pending | No |
| 363235 | Unfair Billing Practices | 24-06-15 | 24-Jun-15 | 7:12:16 PM | Internet | Atlanta | Georgia | 30307 | Solved | No |
| 363424 | Comcast data caps | 24-06-15 | 24-Jun-15 | 8:42:06 PM | Customer Care Call | Atlanta | Georgia | 30327 | Solved | No |
| 365321 | Comcast Refusing to Honor Internet Rate | 25-06-15 | 25-Jun-15 | 2:08:35 PM | Internet | Atlanta | Georgia | 30324 | Solved | No |
| 363860 | speed | 25-06-15 | 25-Jun-15 | 7:33:58 AM | Internet | Atlanta | Georgia | 30316 | Open | No |
| 368838 | Not Acceptable Internet Additional Charge. | 26-06-15 | 26-Jun-15 | 4:42:51 PM | Customer Care Call | Atlanta | Georgia | 30339 | Solved | No |
| 367718 | Comcast internet and cable service | 26-06-15 | 26-Jun-15 | 11:02:54 AM | Customer Care Call | Atlanta | Georgia | 30316 | Open | Yes |
| 370846 | Comcast deceptive advertising, overage charges | 28-06-15 | 28-Jun-15 | 12:08:05 PM | Internet | Atlanta | Georgia | 30329 | Pending | No |
| 372331 | Comcast Data Caps | 29-06-15 | 29-Jun-15 | 1:49:15 PM | Internet | Atlanta | Georgia | 30324 | Pending | Yes |
| 373205 | Comcast: Xfinity Slamming | 29-06-15 | 29-Jun-15 | 5:41:37 PM | Internet | Atlanta | Georgia | 30315 | Closed | No |
| 375377 | Comcast Support Unable to Provide Accurate Information | 30-06-15 | 30-Jun-15 | 4:17:34 PM | Internet | Atlanta | Georgia | 30328 | Open | No |
| 373977 | Comcast Data Usage Limits | 30-06-15 | 30-Jun-15 | 8:14:37 AM | Internet | Atlanta | Georgia | 30342 | Pending | No |
| 344456 | Repeated Erroneous Modem Re
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