22 Jun v400 1. Discussion This week’s readings suggest that technology is at the center of changes taking place in supply chain management. In this discussion you will take a closer look at innovative technologies that companies are implementing to streamline their supply chain operations and examine how these new technologies have affected their business performance. For your initial post provide an example of a company that has been innovative with the implementation of new technology in their supply chain network. You can select a company on your own (using credible sources) from your textbook or from assigned readings. Your post must include the following: · Name your chosen company and describe their business, then explain how they have implemented change in their supply chain through technological innovation. · Explain how technology has changed the company, improved its supply chain management, and stimulated its competitive advantage. · Provide one example of another new technology that you think might further improve the company’s supply

v400

1. Discussion

This week’s readings suggest that technology is at the center of changes taking place in supply chain management. In this discussion you will take a closer look at innovative technologies that companies are implementing to streamline their supply chain operations and examine how these new technologies have affected their business performance.

For your initial post provide an example of a company that has been innovative with the implementation of new technology in their supply chain network. You can select a company on your own (using credible sources) from your textbook or from assigned readings. Your post must include the following:

· Name your chosen company and describe their business, then explain how they have implemented change in their supply chain through technological innovation.

· Explain how technology has changed the company, improved its supply chain management, and stimulated its competitive advantage.

· Provide one example of another new technology that you think might further improve the company’s supply chain operations and increase its global efficiency and competitiveness.

Your initial post must be a minimum of 225 words.

2. Assignment

Measuring Customer Service

 Prior to beginning work on this assignment, read this week’s assigned readings. In the required article,  Customer Obsession and the Platinum Rule (Links to an external site.)  (Reid, 2016), the author refers to the “Platinum Rule” for developing outstanding customer relationships and discusses the importance of customer service. Your textbook emphasizes the idea that customer service is a strong competitive weapon, which is difficult for competition to imitate. In logistics, the four dimensions of customer service are time, dependability, communication, and convenience. Advanced transportation and technology are the main drivers of globalization that contribute to these four dimensions. See Table 7.2 on page 124 of your text (Murphy & Knemeyer, 2018).

For this assignment, you will research a large global transportation company, write a paper that discusses how customer service supports logistics and supply chain management, and then analyze how this relationship contributes to a company’s competitive advantage in the global marketplace.

In your paper,

· Select one transportation company from the list of the  World’s Largest Transportation Companies (Links to an external site.) , published by Forbes.

· Explain how your chosen company’s current logistics and/or supply chain management practices supports each of the four dimensions of customer service. (The company’s website and annual report are often good starting points for your research.)

· Assess how the company can strengthen the contribution of each dimension to future gains in profitability and/or customer service with at least two of the four dimensions. Provide two to three examples of how other companies have already done so to support your assessment.

The Measuring Customer Service paper

· Must be 600 to 900 words in length (not including title and references pages), double-spaced, and formatted according to APA style as outlined in the  Writing Center (Links to an external site.) . Contextual (Level One) headings must be used to organize your paper and your thoughts.

· Must include a title page with the following:

· Title of paper

· Student’s name

· Course name and number

· Instructor’s name

· Date submitted

· Must address the topic of the paper with critical thought.

· Must include and integrate supporting information and reasoning from at least one scholarly, peer-reviewed, or credible business source from the University of Arizona Global Campus Library in addition to the textbook (see the Writing Center’s  Integrating Research (Links to an external site.)  for assistance).

· The  Scholarly, Peer Reviewed, and Other Credible Sources (Links to an external site.)  table offers additional guidance on appropriate source types. If you have questions about whether a specific source is appropriate for this assignment, please contact your instructor. Your instructor has the final say about the appropriateness of a specific source for a particular assignment.

· Must document all sources in APA style, as outlined in the Writing Center.

· Must include a separate references page, formatted according to APA style as outlined in the Writing Center.

 

 

 

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1. Discussion

Prior to beginning work on this discussion forum, review Chapters 6, 7, 8, and 9 in the course textbook, and review the weekly lecture.

For your discussion post, you will appraise three important process management tools.

In your post, explain and appraise three process improvement methodologies (management tools), such as the Deming cycle, define, measure, analyze, improve, and control (DMAIC), or Six Sigma:

· Why did you select these three?

· How can they be used?

Then apply one of the three process improvement methodologies to an organization of your choice, and concisely explain how it is used. If the methodology is not being used, describe how the use of it would affect the organization.

2. Discussion

Prior to beginning work on this discussion forum, review Chapters 6, 7, 8, and 9 in the course textbook, and review the weekly lecture.

In this course, you have read and reflected on different improvement methodologies, such as the Deming cycle, creative problem-solving process, and DMAIC. You have learned the key principles of the Six Sigma philosophy.

In your discussion post,

· Please compare and contrast these different approaches to improving processes.

· Explain the relative strengths and weaknesses of each.

· Discuss how these approaches are utilized within your organization or an organization of your choosing, if they are, and how they could be improved

 

Assignments

The Total Quality Management Process

[WLOs: 2, 3, 4] [CLOs: 3, 5]

Prior to beginning work on this assignment, read the webpage  Total Quality Management and Six Sigma (Links to an external site.) , and watch the accompanying video on the webpage.

For this assignment, you will address the following bullet points based on the webpage above.

In your paper,

· Define total quality management (TQM).

· Break down the acronym TQM, and explain each of its three components and how the TQM process works.

· Explain each of the eight basic principles in the TQM Process.

· Outline the benefits of TQM.

· Select one standard TQM tool, in addition to the control chart, from the webpage, and explain the purpose and benefits of both the chart and the tool.

The Total Quality Management Process paper

· Must be two to four double-spaced pages in length (not including title and references pages) and formatted according to  APA Style (Links to an external site.)  as outlined in the Writing Center’s  APA Formatting for Microsoft Word (Links to an external site.)  resource.

· Must include a separate title page with the following:

· Title of paper in bold font

· Space should be between title and the rest of the information on the title page.

· Student’s name

· Name of institution (University of Arizona Global Campus)

· Course name and number

· Instructor’s name

· Due date

· Must utilize academic voice. See the  Academic Voice (Links to an external site.)  resource for additional guidance.

· Must include an introduction and conclusion paragraph. Your introduction paragraph needs to end with a clear thesis statement that indicates the purpose of your paper.

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· For assistance on writing  Introductions & Conclusions  (Links to an external site.)  as well as  Writing a Thesis Statement  (Links to an external site.) , refer to the Writing Center resources.

· Must use at least three scholarly sources in addition to the course text.

· The  Scholarly, Peer-Reviewed, and Other Credible Sources  (Links to an external site.)  table offers additional guidance on appropriate source types. If you have questions about whether a specific source is appropriate for this assignment, please contact your instructor. Your instructor has the final say about the appropriateness of a specific source for this assignment.

· To assist you in completing the research required for this assignment, view  The University of Arizona Global Campus Library Quick ‘n’ Dirty  (Links to an external site.)  tutorial, which introduces the University of Arizona Global Campus Library and the research process, and provides some library search tips.

· Must document any information used from sources in APA Style as outlined in the Writing Center’s  APA: Citing Within Your Paper  (Links to an external site.)  guide.

· Must include a separate references page that is formatted according to APA Style as outlined in the Writing Center. See the  APA: Formatting Your References List  (Links to an external site.)  resource in the Writing Center for specifications.

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