22 Jun Watch the Youtube video Deming at Pontiac. Research W. Edwards Deming and the Total Quality Movement (TQM).
Watch the Youtube video Deming at Pontiac. Research W. Edwards Deming and the Total Quality Movement (TQM).
Read the article Netflix vs Blockbuster – 3 Key Takeaways https://www.drift.com/blog/netflix-vs-blockbuster/ and
A Blockbuster Failure: How an Outdated Business Model Destroyed a Giant
https://trace.tennessee.edu/cgi/viewcontent.cgi?article=1010&context=utk_studlawbankruptcy
Research Blockbuster versus Netflix. Consider the effect that cloud computing has had on Netflix’s business model. Consider also how Deming and TQM would have dealt with (or avoided) the problems that occurred at Blockbuster. What does a TQM initiative look like in an IT department? How would IT support Total Quality at your company?
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